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“Lesleys review”

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Hotel Leopold Brussels
Ranked #5 of 16 Hotels in Ixelles
Certificate of Excellence
GreenLeadersGold level
Scotland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lesleys review”
4 of 5 bubbles Reviewed October 29, 2013

Just back tonight from 3 night stay in Hotel Leopold and wanted to say how much I enjoyed it. Ok we were not in a refurbished room but it was a good sized 3 bedded room, clean comfy beds , clean towels every day what more....... well the breakfasts were excellent great choice something for everyone. Finally Jose at reception ,every night we came in we were asking questions about churches, buses, trains he was there with his humour and information thank you. All staff were a credit to this hotel. Great location for hop on bus, European Parliament-well worth a visit and free! Good restaurants, lovely meal in Italian across the road -Portofino.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeoNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 30, 2013
Dear LeoNurse
Many thanks for taking the time to write a review about your stay with us in Brussels. It was a pleasure having you stay with us.
I think it is true to say, our decor is not the most fashionable in our unrenovated rooms, but as you point out, that is not what we are about. Clean and comfortable with great levels of service is what we try to be ! I always find it a bit strange when people criticise the hotel for being old-fashioned...We don't pretend to be and if it's ultra modern with no service you want, then there is plenty of choice in Brussels !
I will let Jose know about your comments, I am sure he will be proud that his work has been noticed
We look forward to welcoming you back to your home from home in Brussels
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912 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
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london
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

We arrived late on Friday evening and were escorted upto our room. I did read reviews of this hotel so i did email asking for a garden room if possible as an upgrade. Unfortunately it was not so we were placed in room 832. This room everything we could have asked for. It was perfect for our stay. The included breakfast was more than adequate and the hotel itself is close to the major sites of the city. A great place as a base to explore the city. We will be back.

Room Tip: Room 832 was great with lots of space.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank mr_gadget_london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 30, 2013
Dear Mr_gadget_london
Good to read we looked after you well and you found that the hotel was better than you expected. The problem with review sites like this, is that some people choose a hotel often based only on price and do not research if it meets there demands or not. Others find something missing or have a problem with their room and say nothing to us but then write a poor review about their stay...We do what we can to make everyone's stay a pleasant one...and, in your case, we seem to have got it right !
We look forward to welcoming you back next time you are in Brussels
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Southampton, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

We have just come back from a 4day break to Brusels and stayed at the hotel Leopold.

After reading some bad views we were worried about stayingat this hotel, but there was no need. We did have a room which I think has recently been refurished, okay we didn't have a room with a view but we did have a balcony! (only a table out there but none the less we had it ) besides we do not go away to sit in our room/ balcony.

The staff were very friendly. Although it is 4 star it does not have the normal grand receptions but this was not a problem to us.

The hotel is a good 15 minutes away from the main square, but very close to all the European Parlimntary buildings.

There was plenty to choose from at breakfast,even chips if you want or the healthier option of fruit and cereals.

With regards to finding the hotel it was very easy and as suggested by others you can buy a card's worth of ten tickets for 13.50 euros which you can use between you to take you either by bus ,tram or train to the hotel. You can then use them during your break.

Also we travelled by Eurostar which was a great way to travel on a package deal from "Railbookers" who rang us on our last day to warn of delays due to the bad weather which i felt was very good service from them.

Also to mention a good bar called "Peoples" which is as you come out of the hotel and turn left and then keep going left up the main road, they serve a very good Caeser salad and also we can recommend the Spagetti Bolognese and Calamari all huge meals at good prices and good service.

Room Tip: We stayed in room 752 and no noise problems from outside
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank alessandro2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 30, 2013
Dear alessandro2010_10
I am very pleased to see that one or two negative reviews did not put you off coming to stay with us and that you enjoyed your break. I get quite angry that some people leave unfounded and untruthful comments. Yes we are happy to accept criticism and to admit we don't always get everything right but some of the comments are quite frankly absurd.
Your room was last renovated some 8 years ago, so it's good that it still looks fresh !
As you noticed we are not a grand 4* hotel but try to be a cosy, comfortable establishment, with service at our heart.
It seems you found our location perfect for your weekend away - near to Grand Place but far enough away not to have all the noise and hassle...
We hope to welcome you back soon
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Welling
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

Although our room was spotlessly clean it was very small with not much storage space especially as we were there for 3 days. It was very quiet at night so we slept well. The bed was comfortable although a wee bit hard for us but thats not a complaint just our preference. Our room had a small terrace area and i should imagine it will be nice in the summer to sit outside with a glass of wine.

Breakfast was ok and had all the basics. Had continental and it was all fresh and tasty. We ventured into the bar once and although it was immaculate and modern, drinks were on the pricy side compared to other bars in area. If you turn right out of the hotel there are a few bars and places to eat.

Staff at the hotel are very welcoming and very pleasant and helpful.

Having read some other reviews we wasn't sure what to expect but this hotel is really nice and is about a 20 to 25 minute walk away from the grand square and restaurants so no good if you don't like walking on cobbles. Wear sensible shoes!! Not sure that its a 4 star, however, more 3 in my opinion but nice all the same. Would i stay again? Probably not but don't let that put you off, we never usually go back to the same place twice.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doris1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 30, 2013
Dear Doris 1961
Great to read your comments about your stay with us and I am pleased we looked after you well.
You booked and paid for a standard room, with a size of 18 square metres - above average size for 4*s in Brussels city centre - with the normal amount of storage space of a wardrobe and cupboard with shelves. Believe me there aren't many rooms with balconies/terraces in city centre hotels ! The bed was new and the mattress one of our harder ones. If it wasn't to your liking we have other rooms with softer matresses...We also have lots of upgraded rooms, which are available for a very small supplement and are 2 or 3 times larger
I am not sure your comments about our bar prices being on the high side are quite accurate...we have deliberately set our prices to be ultra competitive and know that House wine at 4 eur per glass and 14 eur per bottle is the lowest in the area. Draught beer at 3.50 eur is also very reasonable. We also offer nibbles(peanuts, cheese, salami etc) with our drinks and serve to table...
It is good to hear that our staff impressed you and I only wish we could have convinced you more of the quality we offer. As you say, there won't be next time as you don't like to repeat visit but we can always hope
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Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

My name is Mr William Harbison I recently stayed at the Hotel Leopold in Brussels with my partner Elaine. We had a fantastic time there, from start to finish the hotel staff were very helpfull, they let us leave our bags whilst they got our room ready for us on arrival and again on our last day looked after them whilst we enjoyed our last day there, unlike the Travelodge hotels in London who charge for early checkins and will not look after baggage!!!
The hotel rooms were spacious, well equiped and very clean, the food also was lovely. I would advise anyone staying to eat at least once in the hotel.
Overall we couldnt fault our stay there, even the bed was the most comfortable ive slept in lol, if you choose this hotel you will be very pleased you did, I would definately stay there again

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 28, 2013
Dear William H
Many thanks for your generous praise of your stay with us. I am very happy to read you thoroughly enjoyed your stay.
We have been putting new beds in the rooms over the last few months and, like you, many other guests are commenting how comfortable the new mattresses and toppers are.
It's also great to see that our staff looked after you well. We do our best to go that extra mile.
As an aside I notice that in October we have received 15 reviews on this site with an average 'score' of 83%. 3 other hotels in Ixelles have received 6 reviews between them and all with lower averages than the Leopold yet according to this review website we are now ranked 12 out of Ixelles' hotels, whereas in September we were ranked 10th. Do you really want to believe this sites review system ?
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 14, 2013 via mobile

The staff were first class .The room were lovely and clean and a nice size.The bed was very comfortable .The evening meal was good .the only negative was the breakfast on one day was not very hot.But that would not stop me going back

Stayed September 2013
Helpful?
1 Thank Ronedna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 21, 2013
Dear Ronedna
Many thanks for your kind comments about your stay with us. I will pass them on to our staff.
We have renovated just under half the rooms this year and have put new mattresses in many rooms
I am glad you enjoyed your evening meal in our brasserie - I think our new Autumn/Winter menu will be a winner too. Check it out on our website
Sorry if you didn't think the hot buffet was hot enough at breakfast. We have regulated the bain marie to keep things hotter !
Looking forward to you staying with us next time you visit Brussels
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Lisbon
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

It first started by not having my reservation, which is always a bit upsetting.

The Manager, a man called Mahmoud, was not very friendly, he just asked me "Have you gort your confirmation?A voucher?", I handed it to him, and he just went to his desk and made a phone call. We got back to me just saying "Ok everything is ok" . . . No apologies for any inconvenience whatsoever.

The Hotel is very well located, but bare in mind that it is a 15/20 walk till "Grand Place".

The corridors carpets are awful and full of stains,

The room was nice,

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gugas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leopold39, Manager at Hotel Leopold Brussels, responded to this review, October 21, 2013
Dear Gugas
Thank you for taking the time to write your comments about your stay with us.
On behalf on Mahmoud and the rest of the staff my apologies if you didn't feel wanted. I cna assure you we would love to have you stay with us again. Simple human error was the cause of us not having your reservation in our system - our fault completely.
Regarding your comments about corridor carpets, I agree there are some stains on one or two but to say we are not a 4* as a result of this is a little odd. You say your room was nice - probably more important than the corridor...The carpets are all due for replacement as soon as we have installed our second new lift during November
We look forward to welcoming you back soon
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Additional Information about Hotel Leopold Brussels

Property: Hotel Leopold Brussels
Address: Rue du Luxembourg 35, Ixelles, Brussels 1050, Belgium
Phone Number:
Location: Belgium > Brussels > Ixelles
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Ixelles
#3 Green Hotel in Ixelles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Leopold Brussels 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Family run independent 4* hotel convenient for European Parliament and Brussels' historic centre. 107 rooms and suites for business and families - triples, quads and apartments for families. Excellent restaurant with local fresh cuisine. Glass-roofed inner terrace garden for meals and extensive buffet breakfast. ... more   less 
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Also Known As:
Leopold Hotel Brussels
Hotel Leopold Brussels Belgium

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