I had varied experience while staying at V-Resort, Pauri. Let me share it in detail for all those who are planning their stay. This to ensure that you do not feel cheated or regret your decision!
After a long search, we decided to visit Pauri and stay at V Resort, it was supposed to be our (Me, my wife, my Daughter, my friend, his wife & Son) first planned and long vacation. Weeks of planning and idea of staying away from home & work made us excited. We planned to stay for 5 nights at the resort and made 3 night & 4 day booking online.
Our journey started on June 8, we reached V Resort around 3 pm, at first the resort looked good (sense of making the right decision made us forget everything).
But wait, first surprise (rather shock) was waiting for us:
First think which we liked while booking V Resort, Pauri was building or rooms they had shown, veranda, sofa chairs, valley facing (WOW) naturally, after seeing everything in real, we started moving towards the building what we had seen website / pictures…..before we could sit on chairs lying in front of room, we were told that these rooms are not aligned to us…..(eerrr) we asked the hotel Manager (his name is Deepak, he was the only nice thing in that property) that these are already booked. Our obvious question was that we booked our stay after looking at the pictures of same section of the resort, he didn’t have any answer. Next, we called the guy whom we called to book the room (the mobile number displayed on the site) he heard us then spoke with the hotel manager, after his long conversation he spoke with us again and this time he came with an absurd excuse which was out of the world “We will not get those rooms as we did not specify room numbers while booking” ohhh…this was a complete bouncer, with our limited knowledge and experience of travelling most of the world (not me, my friend who has done lot of international travelling) we never heard of this “room numbers are asked while booking”. Anyways having booked it in advance for 3 nights, the only option we had either cancel the booking (which would have cost us 75% of booking amount) or stay with what you get….we chose latter.
Now the section where they made us stay or gave rooms, are in section which doesn’t appear on the web site (only side pictures of the building, except one which is of the front with candle light), believe me I never felt this helpless and frustrated during any vacation I planned this far…..well, we compromised and decided to accept it. When we entered the room it was dirty, which hotel doesn’t get the rooms cleaned till 3 pm, anyways we waited.
After settling down, I thought of getting fresh…..next surprise….the small window in the bathroom probably connected with the kitchen or exhaust, anything cooked in kitchen, we could smell seating in our room (felt like seating in the kitchen)
Some more frustrating moments:
1.Daily, rooms will not cleaned until afternoon. Reason, people staying on the other side of the resort ( I am referring to section we saw on website and decide to make the booking) require their rooms to cleaned first.
2.Preferential treatment given to people staying on the other side.
3.Slow service, they are short-staffed, very few people around and they are expected to do everything, off-course not their fault…..owners must do something about it.
Some good points about the resort:
1.Deepak Dabral, the manager was a nice guy (smart for his trade)
2.Waiters, all are very nice and work really hard…..i have seen most working all day long.
3.Food was yummy…..the chef must participate in “Master chef India”
For all 3 days, we stayed with great discomfort. For anyone who is planning to stay at V Resort, Pauri, please use below checklist to ensure you do not get cheated (this based on my opinion):
1.Best section in the resort is the one shown on web site with open space in front of room with chair sofas and open view. Room has wooden sealing
2.If they ask for room number (which i doubt they will) say rooms which start from 101 onward
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