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Rincon Beach Resort
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Reviewed August 9, 2009

My husband and I stayed at the RBR for 1 week in mid-July along with our 3 boys - age 10, 12 and 6 months. We flew in from New York (JFK) to Aquadilla airport on Jet Blue which was a very easy flight (under 4 hours). From there we rented a car and drove the 1/2 hour to the hotel. We had a wonderful experience as this property and area were just what we were looking for.

We were not interested in night life, of which there is not much at all in the area, at least not in mid-July. We wanted to get the sense of the area and Puerto Rico itself, as we had never been here before, and so the fact that the majority of other guests at the hotel were very friendly Puerto Rican families fit in very well with this. We wanted a safe area to be able to drive outside of the resort and explore. While there isn't that much to see in the nearby area we felt very safe touring around by car. There are wonderful beaches 10 minutes away where you pull your car up and snorkel right off the beach. My husband and older son took the boat tour for snorkeling by the island 14 miles off the coast (Desecheo?) and they said the snorkeling was fantastic.

We were also interested in sampling the local cuisine. We prefer down to earth restaurants with great food and found that in "The Spot", "Tamboo" and "The Shipwreck" - enjoying great seaside meals including the freshest seafood and wonderful flavors.

As for the hotel itself it was perfect for us - we have stayed at the large all-inclusive resorts where you never leave the property and were looking for something different this time. The RBR has things for the kids to do - a beautiful pool, jacuzzi, beach, ping-pong, very small mini-golf, playground and computer but it does everything on a smaller scale. It was a small enough property that the older kids could go around the resort by themselves, return to the room, or eat lunch at the poolside cafe, which they enjoyed being able to do.

The lobby is a small open-air space with comfortable seating, televisions, tables for working or enjoying a drink from the bar. It was also a lovely place to enjoy the morning coffee provided outside of the restaurant. The restaurant breakfast buffet was a great deal as was the Saturday night dinner buffet.

We found the staff to be very friendly and accomodating. We stayed in a 1 bedroom suite which was roomy and clean though a bit humid, which was not surprising as July in Rincon is hot and humid. The air conditioning could definitely be quieter but other than that we had a wonderful, relaxing, interesting family vacation at the Rincon Beach Resort.

  • Stayed: July 2009, traveled with family
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2  Thank jrose28806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2009

We were at the RBR for 4 nights after being in San Juan's Condado Beach. It was our first trip to Puerto Rico. Being early-to-mid-July, it was pretty darn hot when sightseeing in Old San Juan. It was a nice relief to come to the peace and quiet of the RBR. Overall, we enjoyed our stay at the RBR and would come back to it again.

The woman who handled our check-in said there were no rooms with two beds left despite our online reservation for a two-bed room. She offered us a room with a king bed. Once in the room, we heard noise from the adjacent room through the (locked) adjoining door, so we went back to the reception, talked to a man who was now at the front desk, and asked for another room. Miraculously, now they had rooms with two beds available, not one but two! Huh? Ten minutes ago the woman said the hotel was full (which we found out from other hotel staff later was not the case) and she had absolutely nothing else left, now the man helping us offered us two rooms to choose from. We're grateful that they accommodated our noise concerns, but we couldn't help but think that the first woman did not honor our online reservation for the two-bed room when she could have.

Once we got a room change, everything was smooth from there on. The room was comfortable and spacious and fairly clean. I said "fairly clean" because each day we would find several new long black hairs in our room that could not have come from either of us. We believe they might have come from the cleaning staff, so wearing a hairnet would be our recommendation to make their work more efficient. Another downside of the room is that we could hear furniture moved back and forth in the room above, because chairs in the room have legs made of iron and the floors are tiled. We resolved the problem by wearing ear plugs every night. It's a drag to wear ear plugs, but they did the job and we had good sleep.

Enough with the minor complaints, now the compliments. The hotel's grounds were very well kept and the beach was right there. They did a good job grooming the plants and cleaning the beach. The pools were also attractive, overlooking the beach. The hotel's architecture is a colonial Spanish style, and is in very good shape as if it has been recently renovated. The flowers and trees in the gardens were gorgeous and well tended (see the trees with red blossom in the courtyard). Staff was friendly and helpful (except for the female staff member at reception we first encountered). Wireless Internet access in the lobby and courtyard area.

I was thankful that the hotel did not play loud music in the public areas like many other resorts do at the pool. This allowed guests to enjoy their own music using their own private music players. We heard that July was when Puerto Rican families took vacation, and the guests at the hotel we saw seemed confirm that. Lots of families with kids, but the children were all behaving reasonably well for public areas (I am not a big fan of loud, rowdy children running around).

Beach: Let's not forget the beach-the biggest asset of the resort. The beach is a reasonably long gentle crescent-shaped beach that is clean and quiet. I went for runs in the morning (7-8 a.m.) and hardly saw anyone else. The next beach over was easily accessible by the public, and on weekends we saw local people hanging out there in the evening, enjoying the water and the sun. Still, that was relatively far from the RBR, and RBR guests would feel as if they are on a private beach. Next door to RBR is a condo building, but it was not a big development and there were very few people coming from there, and their staff tidied up their portion of the beach. This makes the beach at RBR quiet, clean, and peaceful. Nice vegetation on beach and very calm water made the beach the star of our vacation--a tropical paradise that we'd dreamed of visiting.

Food & Drinks: We had dinner at the hotel's restaurant one night. It was good but nothing spectacular. The price was high, but reasonable for an out-of-the-way resort, and compared to the surprisingly high prices in other restaurants we went to in PR, it was not prohibitively expensive. It is worth it if you want convenience or did not have a car. We went shopping at local supermarkets (5-10 minutes drive in either direction from the hotel) and bought beverages and chilled them in the in-room refrigerator. This saved us a lot of money, and we were able to drink our beverages on the beach and the pool area. We had lunch ordered poolside, and it was a decent cheeseburger with the price towards the high side but not exorbitant.

Other attractions:
- Drive north to Rincon (10-15 minutes) for restaurants and supplies. In July, it was like a ghost town, but we imagined a different vibe when surf's up.
- Drive south to Cabo Rojo to see the salt flat, have lunch at the beautiful Parador Bahia Salinas, and swim at the lovely beach called Playuela near the lighthouse which is popular among local sun-and-sea lovers.

  • Stayed: July 2009, traveled as a couple
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Thank Monsoon66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2009

My boyfriend and I stayed at the Rincon Beach Resort for a week in October last year when we came to visit his family. It was my first trip to Puerto Rico so I wasn't sure what to expect. When I came across Rincon Beach Resort online I fell in love instantly and booked the room just as quick! We arrived at the hotel about midnight and couldn't believe the hotel was even better then the pics! I will say we did have trouble finding the place at first because it is what other have said "off the beaten path" but we didn't mind. The hotel was so tropical! We loved our room (Superior rm) and had a view of the Palm trees and pool/beach. We only ate once at their restaurant because we were always on the move pretty early in the morning but I wish we had eaten there everyday. Breakfast was so delicious,ample and affordable! The pool area was beautiful. We spent our last day there hanging on the beach kyaking and swimming in the pool. You definately need a car but I found that is anywhere you stay in PR you drive everywhere. The staff was great! They were so helpful and answered any questions I had. We were there when Hurricane Omar was thought to hit us (thankfully it didn't) and the staff kept us updated. Housekeepers were wonderful. Our room was so clean and kept that way everytime we came back to the room at the end of the day. A.C. was the best. It was so humid when were there and it felt great to walk into an icebox when we got back! We cannot wait to go back again! There is so much more for us to do and see and staying at the Rincon Resort has us in the middle of everywhere we want to go. We are definately coming back again!!

  • Stayed: October 2008, traveled as a couple
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1  Thank nwildgirl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2009

I will agree with other reviews in saying that the staff was very helpful, but that was the only positive experience with this hotel we can speak of. First, the "resort" is dated and more than just "off the beaten path." After fighting 3 hours of traffic in Puerto Rico, you arrive at the hotel and the first thing you see is the run down tennis courts. Parking is several yards from the hotel itself, where theft is a problem. We traveled with another couple, and here is a list of problems we had with our rooms:
1. TV's did NOT work in either room. This must not have been an isolated incident as there were several guests gathered in the lobby watching tv.
2. Toilet did not flush in our room.
3. Phones did NOT work in either room.
4. There were dead bugs in the bathrooms and on the floor.
5. We were supposed to have a King bed, they gave us 2 double beds.
6. Ocean view? Not so much. If you stretch you might catch a glimpse after looking over the other buildings, playground, and pool.
7. There are very few eateries in the area and they are pricey, one couple we spoke w/ had eaten at the same place every night for a week.
8. The floors in the rooms were just gross! They were visibly dirty.
9. One of the elevators did not work and according to other guests it had been down the prior week also.
10. The Beach: If are you looking for white sandy beaches this is NOT the place for you. The beach is literally brown, while the water is far from clear. I will say the pool was decent but is advertised as an infinity pool which it most certainly is not.

The bugs here are HUGE and EVERYWHERE as the lobby is open-air.

If after this, you still choose to vaca. in Rincon, you will need a rental car. There is absolutely nothing within walking distance.

We stayed one night out of the entire week's vacation and paid extra to book a flight and hotel in St. Thomas, US Virgin Islands.

  • Stayed: June 2009, traveled as a couple
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5  Thank tiffanyhammock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2009

My wife and I stayed there for a week 5/11 to 5/16, for work. We booked the hotel through my wife's travel department. Her department was told $119+tax when we arrived we were told it was 130+tax. Ok not a big deal just the point. When we asked about it, the women checking us in stated that she made the rev. and we were wrong about the price. Though when we had called and talked to Stephanie Ramirez, right after the stay was booked she also told us it was 119+tax and the room had an ocean view. Having traveled since 4 am and it was now 5pm, we were not going to fight over 11 bucks.

When we got to the room there was no view all you could see was a palm tree that was blocking the window. We asked to be moved and we were.

The hotel is nice, needs some painting and upkeep but nothing too bad. Pool was nice, Beach was clean. There was a bar that you could swim up to in the pool that was never opened the whole time we were there.

The Bartender was great i wish i could remember his name but i guess one of the signs of a good bartender is not remembering :)

The restaurant staff was also helpful and very nice.

The Front desk staff was just awful the whole trip. When we arrived we had to wait for the 2 women to stop talking about their weekend before they even checked us in. They were talking in Spanish and guess they thought my wife did not speak Spanish.
We wanted to go to dinner that night and asked if the front desk staff had any ideas. Only 1 guy even answered us. There were 4 people working. When we asked for a map of the area, we were told they did not have one. I found one on the front desk in a holder. They did not even acknowledge us, they just went back to talking. We were never greeted when we came in or left. Any time we went to the desk it felt like you were bothering them just being there. On the last day we were checking out. Again we were not greeted, asked how our stay was, anything. My wife asked for a water, the woman looked at her and then went right back to checking us out like she did not hear her. She was training someone, and took 10-15 min to check out. She did not say anything to us about it. Did not ask if it was ok to train her, if we were in a hurry or anything. After we paid, the woman turned her back to us to talk to another woman that worked there that had walked in wearing sunglasses, asking why she had them on in here. The woman in the glasses went on about how drunk she was from the night before. The woman that checked us out never said goodbye, we were done, nothing.

All in all if you want a place to relax and do not need anything from the staff it is an ok place. If you need any service at all this is not the place for you. Since this is a service industry, no matter how nice the property is, if the service is this bad it ruins the whole trip. Service is one of the most important things about a hotel, and can make or break the experience. I am a very easy traveler and have only ever wrote 1 other bad review and that was about The Princess hotel in Belize City, if you have been there you truly understand.

Before going i read all the reviews about how good the staff was and realy hoped for a good trip. This was the first trip my wife and I have been able to take in 10 years and we had hoped it would be so much better than it was.

  • Stayed: May 2009, traveled on business
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5  Thank mactampaFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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