I, along with family and friends have dined at the Smokin Gun in the past and had great meals and great service. Something has defintely changed there and it's not for the good. This past Saturday 6 of us arrived at 6:30 for dinner. We were initially told they could not seat us together and wanted to split us up. When we told them we would wait, suddenly they decided to push tables together to accomodate us. The waitress that dealt with us was not very polite in dealing with us over the table issue. The specials that evening were Ribs and Roast Beef. Just prior to being seated, suddenly the waitress announced, "we are out of ribs". Once seated, we were told "only one baked potato left". Then when it came to order, we were told, "we are out of baked potatos and mashed!". The only thing we could have was fries! My wife and a friend ordered the hot chicken. My wife explained she could not eat fries so they offered to substitute rice. Once the food arrived (after a decent time) the still put fries on my wifes plate. Initially, the waitress would not switch up the rice until I insisted. My wifes and our friends hot chicken was stone cold and another friends roast beef was cold. My roast beef was okay but certainly not hot. The waitress took the three plates back and "nuked" them and returned. My wifes plate was still cold and she did not eat it. The waitress offered to "nuke" it again. If I wanted a frozen TV dinner I would have gone to the grocery store and bought a hungry man meal. The bill arrives and they have still charged us for my wifes meal. So I approach the front counter and ask for the manager. I explain to the manager the problem we had and to be honest, she was pretty rude about it. She finally agreed to credit my wifes meal after much debate. As well, while I am discussing the issue with the manager, some guy walks out of the kitchen staring at me wearing black Harley Davidson T-Shirt like he is some type of intimidation factor or something. Like I said earlier, we have attended in the past and we have even sent family and friends their, something has changed and it's not for the better. Will never be going back and would not recommend it again until they get their act in order.
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