We knew we weren't going to get a 5* holiday having booked via the Sun holiday promotion at the end of season but we didn't expect such poor service, choice and cleanliness of communal areas. The van was basic but expected (one bulb in a bedroom wasn't working but we swapped it for one in the corridor we could live without). The pull out bed in the lounge was odd with bits of cushion to lay on abit of mdf board but we worked it out eventually. Communal areas looked tired and scruffy. A lot smaller than we expected especially the changing rooms in the pool - there are only 3! End of season visits and you know the entertainment won't be as full on as high season but we thought we'd get more than half hour of the rabbit mascot. A few silly dances some innuendos whilst 'conversing' with the entertainment host and we were glad our children are all under the age of 4. The restaurant staff couldn't raise a smile between them and the entire menu was reduced in choice but you didn't know this until you ordered and the 'chef' popped his head out of the kitchen and told you your choice wasn't available. We ordered macaroni cheese for two of the children and literally 1 min later this white slop appeared in the middle of an adult size plate. It was clearly tinned/packet stuff and not a piece of greenery in site - even a few slices of cucumber would have improved things. It was very poor quality for all the meals and even worse value for money.
The surrounding areas are your usually seaside entertainment and coast walks etc which would be fun if you rely on the weather!
All in all, having been on quite a few Sun promo holidays, this was the worst and we won't be visiting Naze Marine again and probably would think twice about any Park Resort venue.
- Official Description (provided by the hotel):
- You're in for an amazing time at Naze Marine! Watch the boats come in on the Naze and enjoy the superb views from the Park. Facilities include heated indoor pool with children's splash pool and adventure playground. Holiday price included beds made up for your arrival, entertainment passes and access to facilities. ... more less
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- Also Known As:
- Naze Marine Holiday Park - Park Hotel Walton-On-The-Naze
- Naze Marine Holiday Park - Park Resorts Walton-On-The-Naze, Essex