The hotel is located in Wilderswil, a perfect location for visiting te region. Location within Wilderswil is quiet, easy reachable, good parking facilities. As for the room, we were surprised to find that our room was not in the main building and we had not been informed about this beforehand. Paying 20 SFR extra per night for an "Ambiance" room, we found the room to be "standard". On the website, the pictures look much more grand than what reality offers.
The hotel has no real bar, for this type of hotel quite surprising. Some kind of outside, fixed but half open awning has been erected above a patio alongside the main building which serves as extra dining extension with a corner of rather cheap rotan chairs where we took aperitive from time to time. Some sides are made of plastic board so we didn't find this an attractive option. As it is unheated, blankets are even provided. Strange to say the least.
The website boasts much about food quality with Michelin, Gault Miliau, Cercles des Chef, etc references but we didn't feel that this quality is always extended to half board visitors. Probably a la carte dining is of another level but the half board meals are simply good with maybe a few very good but also surely a few not so good experiences. Especially when the warmwater baths come out to keep food warm in the restaurant or patio itself - which happened at least on 2 occasions, it doesn't relate in any way or form to fine dining. Pasta sitting in there for 20 minutes or more is not a fine experience. French fries left on a warm up plate were served cold and we had to ask to change them. For the price, you would expect a direct service from the kitchen.
The hotel seems to have a very solid following of happy guests but we also heard on two occasions from other guests that there were some disenchantements going on in the food quality area.
The family is very friendly and tries very hard with details such as naming guests arriving and leaving on a daily flyer. Unfortunately they got our country of origin wrong, 2 times, on arrival we were noted as coming from the Niederlanden, which was wrong, and apparently during the week we had changed nationality because we left as being from Switzerland itself. Details are nice if you get them right otherwise it leaves just a clumsy impression.
So all in all an ok experience but our expectation level was higher than what we got, so value for money was less than expected.
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- Also Known As:
- Hotel-Restaurant Alpenblick Hotel Wilderswil