The location is completely ideal, beautiful view on Lugano lake, and a outside swimming pool inside the hotel with a view on the wonderful village of Morcote. At first sight, it looks ideal !
The pictures on internet show the hotel as it used to be 30 years ago. Everything got old, and nothing is fresh. It reflects a bad energy, curtains lost their colors, etc etc
I was told we would have the only suite with a view on the lake and the swimming pool. I noticed that other rooms have such a view. I was also told that we would have the only suite of the hotel. I noticed people checked in while we were there for another suite...
To give an idea of prices : 280 CHF per night in August.
Arrived at 9.30 PM, no one at reception, no one to take our luggage on the 4th floor (no lift), 15 minutes waiting a guy comes and says he has no idea what to do... We then show there is a key with my name on it, should be that ! He gave us the key without any other comment. We fid the room by chance.
The day after, no hello or question if we had a good night, we are asked to give our ID, waiting there in front of the breakfast, I ask whether it is possible to go have breakfast and get my ID back after. I receive a derisive smile saying it will not take long... Later, we ask wether it is possible to go on the web. The receptionist says there is a wifi connection in the hotel. We say we have no computer with us. She had another derisive smile while make us notice we had no blackberry or iphone, before sending us in the restaurant where there is a computer in the middle of everything... weird.
It was raining a lot outside, and we received an ugly old umbrella to borrow.
In any case, we could describe hundreds details like that we had, we were disgusted because of the such high prices, and a non existant service ! Room was not yet cleaned after 5PM... etc etc ...
- Also Known As:
- Hotel Carina-Carlton Switzerland/Swiss Alps - Morcote