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“The worst service experience related to the highest price ever !” 1 of 5 stars
Review of Hotel Carina-Carlton

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Hotel Carina-Carlton
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Ranked #2 of 3 Hotels in Morcote
Luxembourg City, Luxembourg
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The worst service experience related to the highest price ever !”
1 of 5 stars Reviewed August 17, 2010

The location is completely ideal, beautiful view on Lugano lake, and a outside swimming pool inside the hotel with a view on the wonderful village of Morcote. At first sight, it looks ideal !
The pictures on internet show the hotel as it used to be 30 years ago. Everything got old, and nothing is fresh. It reflects a bad energy, curtains lost their colors, etc etc
I was told we would have the only suite with a view on the lake and the swimming pool. I noticed that other rooms have such a view. I was also told that we would have the only suite of the hotel. I noticed people checked in while we were there for another suite...
To give an idea of prices : 280 CHF per night in August.
Arrived at 9.30 PM, no one at reception, no one to take our luggage on the 4th floor (no lift), 15 minutes waiting a guy comes and says he has no idea what to do... We then show there is a key with my name on it, should be that ! He gave us the key without any other comment. We fid the room by chance.
The day after, no hello or question if we had a good night, we are asked to give our ID, waiting there in front of the breakfast, I ask whether it is possible to go have breakfast and get my ID back after. I receive a derisive smile saying it will not take long... Later, we ask wether it is possible to go on the web. The receptionist says there is a wifi connection in the hotel. We say we have no computer with us. She had another derisive smile while make us notice we had no blackberry or iphone, before sending us in the restaurant where there is a computer in the middle of everything... weird.
It was raining a lot outside, and we received an ugly old umbrella to borrow.
In any case, we could describe hundreds details like that we had, we were disgusted because of the such high prices, and a non existant service ! Room was not yet cleaned after 5PM... etc etc ...

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank dueblu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Littlerock
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 12, 2009

Nicely decorated hotel with a very enjoyable pool. Staff is cordial and very helpful. The hotel is located in the heart of the small town, a minute away from the station to get to Lugano by ship.

Restaurant's dishes were delicious and not overpriced.

There are no free parking lots, but parking in front of the hotel isn't so expensive.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank simpson119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
61 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 stars Reviewed September 22, 2007

It is the only (three star plus) hotel in the center of the pictoresque town of Morcote. The building is significant due to its pink colour and the romantic-historical, almost venecian style builidng. Had a room with frontal view of the beautiful Lake of Lugano. Rooms are small, but adequately equipped. As the only through road runs just in front of the hotel, there is a bit of traffic also during nightime, but as Morcorte is a quite place in general, it is bearable. Behind the builidng, in a kind of private garden, there is a very relaxin small swimming pool, we enjoyed. There is no night life, except eating in one of the lake-side restaurants - but that is romantic, the hotel itself has a restaurant accross the road on a terrace built in the lake, food, eg. ossobucco, a traditional local dish, is good and just a little bit more expensive then the other restaurants on the "lungolago" promenade. When we were there, by coicidnece, the Lugano Blues Bop festival took place on the Piazza "grande", free of chrage concerts with international musicians (mainly US), the atmosphere with the appprox 1000 auditors was great, this is really an insider tip. Back to the hotel, staff is friendly and mostly german speaking.

  • Liked — View of Lake, old-fashioned style, swimming pool, firiendly staff. location
  • Disliked — no car parking facillity, some noise from nearby road
  • Stayed September 2007, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Frequentvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Carina-Carlton

Property: Hotel Carina-Carlton
Address: Riva da Sant'Antoni, Morcote 6922, Switzerland
Location: Switzerland > Swiss Alps > Canton of Ticino > Morcote
Amenities:
Bar / Lounge Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Morcote
Hotel Class:3 star — Hotel Carina-Carlton 3*
Number of rooms: 23
Also Known As:
Hotel Carina-Carlton Switzerland/Swiss Alps - Morcote

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