We stayed for a weekend in early November, we have stayed before and always enjoyed an excellent stay so were looking forward to returning.
Excellent arrival at reception, the lady was helpful and gave us all the information we needed to enjoy our stay. Room was good and as described when booked. Breakfast both days were spot on, hot breakfast used good quality ingredients and a decent selection from the buffet.
We only dined at the hotel the first night and this is my negative. Upon entering the restaurant on Friday night we were greeted by the waitress with "alright, what room you in?". This immediately put my back up and although other members of the restaurant team were polite and helpful this girl was horrendous, she should be trained or let go. No etiquette, no understanding of customer service and really didn't look like she cared.
She topped it off when she cleared the main plates, and when I said the potato fondant was raw in the middle and could she let the chef know, she responded with "oh right". Nothing else said. Wasn't impressed that the desserts were brought in after they have recently been awarded an AA Rosette. These reasons are why we ate out the following night.
However these are small things that can easily be addressed. The pool, sauna, steam room and Jacuzzi are great. ALL the other staff were excellent! If the management would like to contact me I would be pleased to give them more info so that they can get a "very good" back to an "excellent".
We will go back but to the hotel manager, please look at the fine details because these are the difference!!!!!
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- Also Known As:
- Sandy Cove Ilfracombe
- Hotel Sandy Cove
- Sandy Cove Hotel Berrynarbor, Devon