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“Good value for Perth”

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Best Western Plus Ascot Serviced Apartments
Ranked #3 of 3 Hotels in Ascot
Reviewed March 13, 2014

Very tidy, and by Perth standards, reasonably priced accommodation. Close to Perth International airport, yet far enough away that noise is not an issue, it's about five minutes to domestic and ten minutes to the International terminal in a taxi. The surrounding area does not have much in the way of activities so bring a book. There is a McDonalds very close but that was about all I could see. The unit I stayed in had a very effective air conditioning unit.

  • Stayed: February 2014, traveled on business
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Thank TheCameleer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa D, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded May 29, 2014

Hi TheCameleer and many thanks for your review!

I definitely agree that whilst we are really convenient to the airports we are not exactly in the middle of the action! We do have Crown Casino only just down the road though ....lol! There are also quite a few really nice restaurants tucked away nearby and several that we have delivery or chargeback arrangements with.

Otherwise great to hear that we ticked the boxes for what you required during your stay!

Cheers!

Melissa Daniels - Manager

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96 - 102 of 164 reviews

Reviewed March 4, 2014

As a Secret Deal from the website lastminute.com, we were told it would be a four-star hotel/studio experience. We were shocked by the average motel experience this accommodation presented. My husband and I were wanting a budget romantic getaway for two at a lovely place and we got the budget but the romantic room left a lot to be desired. Aside from the dreary look of the room itself, it was very small and hot and the aircon was not very good. There were dirty utensils and dishes in the kitchenette, the remote control for the DVD player didn't have any batteries and the quilt was stained. There were cobwebs on the window, the mixer tap in the bathroom was not working well as cold water was not flowing and the hot/cold indicator was missing. The bathroom fan was broken and when we tried to have someone look at it, nobody came. The bed was also very uncomfortable with its wheels and popping springs, and when we asked for clean sheets on our second night we met with abrupt and unhelpful staff who said that we do not get a housecleaning visit in the first two nights. I had to go to reception a bit of walk from the room to collect my mattress protector and sheets and cart them all the way back! After giving feedback on their website, we received a response straight away from the manager who was again abrupt and unhelpful. Her response was childish and unprofessional as well as rude. I will not bother to go back there EVER again, nor would we recommend this place to anyone who even wanted a cheap stay for one night, unfortunately.

Room Tip: Always know what the accommodation is before making a booking. That way you can call them and enquir...
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  • Stayed: February 2014, traveled as a couple
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2  Thank Annaskip33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

We were at this property just one night, and picked it for it's proximity to the airport, as we had a very early flight.
Access was good, and parking was ample.
Reception staff was helpful, and friendly.
Stairs to the second floor were a bit of a challenge, with our vacation luggage.
Room was clean, spacious, and well equipped, as was the bathroom.
On a hot afternoon, the balcony was not very useable as the A/C condenser fan was very noisy and pumped the heat under my chair :)

Room Tip: If travelling with heavy baggage, avoid the upper floors, as there are no elevators.
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  • Stayed: February 2014, traveled as a couple
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Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
world201165, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded March 6, 2014

Dear Peter - thank you for taking the time to review Best Western Ascot - we really appreciate it.

We're always more than happy to help with your bags - or alternatively, if we can we'll try to allocate a ground floor apartment. We've had a lot of Canadian & US and guests in from cruises lately and the luggage has been a challenge!

Cheers

Melissa Daniels - Manager

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Reviewed February 23, 2014

There is a good pool in the quadrangle. The hotel is close to the domestic airport terminal. Taxis easily available at any time. Avoid the road side rooms as they arevery noisy. The rooms are soulless but clean and functional. Not a place to linger.

Room Tip: Avoid roadside rooms
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  • Stayed: February 2014, traveled as a couple
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Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
world201165, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded February 25, 2014

Thanks for taking the time to review BEST WESTERN PLUS Ascot.

We have 2 different types of apartments - studios which are closer to the roadway and 1 bedrooms which face out towards the pool & spa which tend to be quieter and have more amenities & facilities but are slightly dearer.

Both are featured in photographs and are described in depth on our website. If you have specific requests regarding room type or position just send us an email or call - we will always try to accommodate your requests if we are able.
Cheers!

Melissa & Marcus

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Reviewed January 22, 2014

Basically kitted out apartment of decent size. Pleasantly surprised how quiet room was alongside road, must be sound-proofed in some way. Reception staff great, booking taxi and offering early wake up calls. Air con performed well on hot day. Decent shower. Breakfast kit available for those early starts. All you need for a place to stay before flying out early in the morning. Limited restaurants within walking distance

  • Stayed: January 2014, traveled on business
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Thank Diddicoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa D, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded January 22, 2014

Thank you very much for your review - we do appreciate you having taken the time to post it.

Hope to see you when you are next in Perth,
Cheers

Melissa

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Reviewed December 10, 2013

I travel to Perth frequently and have stayed in many apartments. I always set up as on office and travel in and out during the day. This apartment was perhaps more basic . No elevators for 2 flights of stairs, room was large enough, especially the lounge room but the airconditioning was in one room only. To cool the bedroom meant that it takes hours. I returned quite late on the second night and the rooms were hot. The room maid had turned the aircon off. In fact they had turned everything off at the wall. The TV and Aircon were chinese cheap stuff. The remote control for TV dies on the second day. The airconditioning condenser, ( the outdoor noisy part) was outside the bedroom! Bed was uncomfortably hard. Balcony was nice on the apartment rooms, they face the pool and spa. The spa is attracted to many workers who reside at the Apartments. I do not think that they realise just how loud that they talk over the sound of the spa! . Studio's face the Great Eastern Highway, could be noisy. It is clean, spartan and basic.
Maybe premium rooms with better beds and fittings would attract the discerning business traveller?

Room Tip: You have to pay 250+ for an apartment, ground floor for a cooler, quieter room.
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  • Stayed: December 2013, traveled on business
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1  Thank B1RD1EMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa D, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded December 12, 2013

Hi and thank you for your review - we do appreciate the time that people take to post these.

We always ask & encourage our guests to let us know if things in their allocated apartment require attention or if ithere is something not to their liking - we would have tried our best to move you had you let us know you had issue with the stairs, would have checked your a/c unit & could easily have replaced the batteries in the remote had you let us know that these things required attention. Housekeeping & Maintenance do check that these are functioning before handing the apartment over to us to let, however they can often expire or malfunction during the course of a stay. I want someone to invent a battery and appliances that tell you when they're going to run out or breakdown!

Next time you stay, just let us know that you are going to be in & out and we will leave the appliances turned on - we do encourage energy awareness in all of our staff.

Beds are an extremely personal thing - I think if we could all travel with our own we would!! Conversely we also receive comments about their comfort more often than not....

Once again - thanks for taking the time to write a review.
Cheers

Melissa Daniels - Manager

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Reviewed December 8, 2013

I stayed at the Ascot Serviced Apartments for business needs and chose to stay close to my destination. The hotel is near an industrial area and Perth airport right next to the Great Eastern Highway. There are two floors and I stayed on the first floor. Just beware that there are no lifts so if you have a lot of luggage you may have a bit of a climb.

Reception is friendly and they got me checked in nice and quick.

The apartment is your typical 1 bed serviced apartment. It was clean and tidy with the basic amenities i.e. cooking facilities with a small fridge, TV, DVD player, broadband access, foxtel, bathroom, iron and iron board and air conditioning. My room was right next to the main highway but not as much noise as I thought there would be but then again I can sleep though anything.

Being a serviced apartment there is no restaurant onsite but they have a couple of local restaurants you can go to that will charge back to your room. Breakfast was my only issue but McDonalds is 200 metres up the road so that was my option. If you want other options you will need to look around or ask beforehand.

Would I stay there again, depends. It is convenient etc and I have no issues but there are so many accommodation choices around Perth and easy travel you just have to make your choice and lay in the bed. The hotel is clean etc but keep in mind that it is a serviced apartment so you are on your own.

Room Tip: No lifts so don't take your wardrobe with you
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  • Stayed: December 2013, traveled on business
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Thank Nev64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa D, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded December 12, 2013

Hi B1ird1eMelbourne and thank you so much for taking the time to post your review of our property - we appreciate it.

Thanks for you nice comments about our staff, cleanliness and room amenities - we do pride ourselves on these things. We don;t pretend to be The Hilton, but what we offer must be working as we are extremely fortunate to enjoy almost 100% occupancy Sunday through to Thursday nights almost every week.

If you visit us again - remember to ask for a ground floor unit if you've brought a lot of luggage or just ask for a hand...we carry bags all the time for guests! Also bear in mind the 1 bedders at the rear are quieter and larger and only about $20/n dearer than the studio apartments.
Cheers

Melissa Daniels - Manager

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Additional Information about Best Western Plus Ascot Serviced Apartments

Address: 308-318 Great Eastern Hwy, Ascot, Belmont, Western Australia 6104, Australia (Formerly BEST WESTERN PLUS Ascot Serviced Apartments)
Location: Australia > Western Australia > Greater Perth > Belmont > Ascot
Amenities:
Business Center with Internet Access Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Ascot
Price Range: $99 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Ascot Serviced Apartments 4*
Number of rooms: 72
Official Description (provided by the hotel):
We are a serviced apartment complex close to Perth Airport and can provide short or long term accommodation. ... more   less 
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