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Best Western Plus Ascot Serviced Apartments
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Reviews (168)
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All reviewsroom was cleanclose to the airportcooking facilitiesan early flightground floorlate arrivalneeded somewherecheck in was easyfrozen mealsconvenient hoteldelivery servicesmall kitchenwithin walking distancequick stoplarge amountspent four nightsroom facing the pool
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Reviewed May 21, 2012

My partner and I stayed at this hotel as we had an early flight the next morning. We arrived with much reservation having read poor reviews about the hotel. We were very pleasantly surprised. There was an overpowering cleaning fluid smell when we entered the building. However once we were in our room itself, this smell disappeared. The room had obviously been refurbished and was very modern, bright and clean. There was a reasonable size fridge, microwave, kettle, toaster and stove. The bed was very comfortable, although the pillows weren't. It is very close to the Perth domestic airport. It is on a main road, however we didn't notice the road noise. We only had dealings with the staff on check-in and they were very professional.

  • Stayed: May 2012, traveled as a couple
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1  Thank DWWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave E, Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded May 22, 2012

Best Western Plus Ascot have recently refurbished all apartments with new flat screen TV’s DVD players, leather lounges etc. We have a regular maintenance/ cleaning schedule in place which covers cleaning of heavy curtains and carpets.

Best Western Ascot management hold regular training sessions for all staff on updating our customer service skills to give a better experience to all our guests

The widening of the highway road works is mostly carried out during day light hours to limit noise but sometimes they do have to complete works during the night. The use of heavy equipment is monitored.

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Reviewed May 8, 2012

My partner and I drove up to Perth before flying out the next day. Our room was facing the highway and extremely noisy. The worst part about the room was the SMELL of disinfectant/room deodoriser that is still on our luggage and clothes, it was, and still is, very strong and unpleasant. The venetian blinds let lots of light in the room, making sleeping extremely difficult along with the constant rumble of trucks and cars on the highway.
There were brown specks of an unknown source on the bathroom door and curtains, we went to a grocery store, bought some antibacterial wipes and had to wipe down all surfaces just to be sure as it didnt seem very clean The windows in the stair wells were extremly filthy with dirt and spider webs.If we were to stay here again I would request a room away from the road, although that would cost more it would be worth getting SOME sleep. Best Western Ascot please ease off on the deodoriser smell! It's terrible and overpowering.

Room Tip: Rooms away from highway and facing west if you want any sleep at all
  • Stayed: May 2012, traveled on business
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Thank G J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave E, Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded May 22, 2012

At Best Western Plus Ascot we pride ourselves in presenting clean and well maintained rooms. We do this by having a regular maintenance/ deep clean program.

With the recent structured road works of widening the highway to 6 lanes this has brought a problem of road dust and road grime coming into the apartments facing the highway.

We are constantly striving to improve our standards and one of these improvements is the way we present our apartments for each guest arrival with the use of cleaning chemicals and deodorisers.

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Reviewed April 18, 2012

We needed a hotel close to Perth Airport, as Perth does not have an airport hotel we settled on the next best thing. Our visit was for just under two weeks. The Best Western seemed the best choice for the facitlities we needed.
Pros:
Close to Airport
Has a pool
On the bus route to central Perth
Free Parking and Wi-fi
Friendly staff

Cons:
Not much in the area within walking distance
Mouldy Shower head
Not great value for money (But Perth is expensive)

My husband was out in Australia on business and needed to travel daily near to the airport. In the end we hired a car because the taxis were $17 to the domestic and $35 to the international terminal. With your own car you have much more dining/shopping options, although there is a small store and a bottle shop within walking distance.

The pool area of the apartments was always clean and quiet. There is a library next to the pool. No problem using your room towels and always free loungers.

The room (we stayed in a studio) has a fridge, kettle, toaster, stove, microwave, TV and iron and ironing board but no washing machine, although reception will let you use one. The room had a small balcony overlooking the highway. Service daily except Sundays. Shower gel, shampoo, soap, earbuds provided. Also various coffee and tea sachets, sugar and milk. All these were topped up with the daily service. Fresh towels as and when needed.

Restaurants within walking distance - a Mac Donalds and a Chinese. Reception do stock some microwave meals, breakfast packs, drinks and snacks.

Highlight of our trip was a day trip to Rottnest island.

All and all had a good stay and would stay again if we return to the area. It was also not that noisy considering it was on a main road, it must have had really good sound proofing.

  • Stayed: February 2012, traveled on business
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2  Thank turquoise23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave E, Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded April 26, 2012

Best Western Plus Ascot offer friendly customer service with a smile. We are positioned only 5 minutes from the domestic terminal and 15 minutes from the international airport.

We have studios, 1 and 2 bedroom apartments offering free parking, internet and Foxtel to all rooms. Prices are competitive compared to other similar serviced apartments in the area.

Our studio's apartments have a queen or king size bed, kitchenette, ensuite with a shower and no laundry facilities.
Our 1 and 2 bedroom apartment have a queen or king size bed and are fully self contained with a full kitchen, laundry, ensuite and large balcony

A regular maintenance program is carried out to keep all apartments in an excellent condition such as
Flat screens TV's
DVD players
Clean air con filters

Reception is open until 1am and have a kiosk to purchase drinks, meals or just to hire a DVD

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Reviewed March 22, 2012

I made a booking for my MD to hold a small half day conference at Best Western Plus. The arranged the catering and equipment for me and the price was very reasonable.
Feedback from my MD after the event was that the staff were extremely professional and the service and food was excellent. He was very impressed with the venue and will definitely book there again in the near future.

  • Stayed: March 2012, traveled on business
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Thank Simone K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave E, Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded March 25, 2012

Dear guest
Thanks for your comments

Our conference room has been operating for a short period and has been very successful to date.

The conference rooms which can hold up to 1-15 persons are available for hire for as little as 1 hour or longer and includes complimary tea/coffee and biscuits.

We also offer full conference hire which includes food, projector and Wi-Fi

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Reviewed March 18, 2012

Very close to domestic terminal, $20 cab fare to international. Clean. Staff is inflexible and not very friendly (our only such experience in W.A.). Location is on a bland commercial road far from city center and in the midst of major road construction. No food service and only cheap eats nearby.

  • Stayed: March 2012, traveled with friends
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Thank LMacFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave E, General Manager at Best Western Plus Ascot Serviced Apartments, responded to this reviewResponded March 25, 2012

Thanks for your comments
Our location in Ascot is perfect for the air port traveller both domestic (only 5 minutes by car) and international (only 15 minutesby car)

We have several restaurants which deliver fantastic meals with-in 45 minutes of ordering through reception or you can dine at any one of our 5 restaurants that offer a charge back service. Both services are available through reception and can be charged directly to your room account.

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