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“FANTASTIC PLACE TO STAY”

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Holiday Inn Express Hotel & Suites Byram
Ranked #2 of 4 Hotels in Byram
Reviewed March 17, 2014

They have the best breakfast bar compared to anywhere else that I have stayed in the past. They have so many choices you cant name them all.
I have been at this location for six months now (on business) and would not want to stay anywhere else. The staff is SUPERB, the building is very clean and neat.
I'd stay here anytime.

Room Tip: Third floor is the best, it's closest to the guest laundry.
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  • Stayed: March 2014, traveled on business
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Thank Tamara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 - 44 of 68 reviews

Reviewed March 10, 2014

I stopped in because I was tired of driving and wanted to lay down a few hours before getting back on the road. I was treated with the upmost respect at check in like she knew me personally and I had never been to this hotel before. I know good customer service because I am a manager at Fairfield Inn and I was just overly excited about the service. It impacted me so much that I went back to work and had a meeting with my staff letting them know about my experience and the areas we need to improve in. Usually when I tell someone NO I am not interested in joining the point programs I usually get attitude but she was still very friendly and advised me that she will just check back with me and I loved the fact that she didn't just give up. I give credit where credit is due and this is one time I can say that it is DUE to this young lady. I wanted to wait on the manager to get in the next morning so that I could brag on her but when I walked to the front desk to my surprise she was still there because I didn't even get her name when I checked in LOL, I said how can I let someone know how friendly and nice you were and her response was "See that's why I told you to join our program" I couldn't do anything but laugh. I told her that I didn't have time and that I needed to get back on the road so she said well here's a card you can go online and tell everyone about your experience with Chelria at Holiday Inn in Byram we would really appreciate it. The room was very clean and my overall experience at this hotel was just WONDERFUL! I will be returning here whenever I'm in the area

  • Stayed: March 2014, traveled solo
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2  Thank walter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

The service at this hotel was excellent! The staff (Ebony) was beyond helpful! My grandmother passed away so I needed to check in early to get dressed. It was not at problem at all. I explained my situation and she gladly helped. The room was very clean, quiet and also a very good rate. As I left, I made sure to let them know how much I greatly appreciated the great service because we all know that GREAT service is hard to find. I will stay here again and HIGHLY recommend it!

  • Stayed: February 2014, traveled with family
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1  Thank lisa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2014

stopped here for the night on the way to new orleans, my 3 year old grandson amd i enjoyed the pool twice, breakfast was great, service was excellent, rooms where clean, would stop here again, several places to eat for dinner,

Room Tip: bring your bathing suit, nice pool
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  • Stayed: January 2014, traveled with family
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Thank theoktravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

Last weekend I spent two days as a guest in the Bates Hotel called “Holiday Inn Express”. I am a Priority Club member with Holiday Inn Express so I have high expectations for my choice. The service at the front desk was horrible. The toilet over filled and the desk refused to bring a plunger. “You’ll have to do that yourself, I’m busy”. When I shared my concerns at the desk I was treated with disrespect and lack of service. The rooms were halfway cleaned. I will NEVER AGAIN stay at this Holiday Inn Express. I would recommend the COMFORT INN on the other side of the interstate.

Room Tip: Keep driving!
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  • Stayed: October 2013, traveled on business
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1  Thank 987DanB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Byram, responded to this reviewResponded October 23, 2013

Dear 987DanB,

Thank you for being an IHG Rewards Club Member and writing feedback about your stay. It is very unfortunate that we were not able to meet your expectations on this day due to the level of service received from our staff. Your feedback will be addressed with them accordingly to ensure incidents like this do not happen again in the future.

Regards,

Pam G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

Comfortable bed.. great staff... everything as it should be.. well managed. Special Kuodos to the lady that runs the breakfast, very well done at keeping everything clean, stocked, and fresh. Internet service was good... this is why I use HI Express

  • Stayed: September 2013, traveled on business
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Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

This hotel was nice, but had an odd odor in our room. It wasn't just in our rooms, it was in the hallways and lobby too. The pool is indoors and clean, but indoors so everything echoes. The continental breakfast was good.

Stayed: May 2013, traveled with family
Thank Erica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Byram, responded to this reviewResponded August 17, 2013

Dear Erica H ,

Thank you for taking the time to leave a review of our property. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We take all reviews positive and negative very seriously, and your feedback will help us monitor and improve the quality of our product and services we offer our guests.

Again, thank you for the feedback and our apologies for the shortcomings. We hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Byram

Address: 5569 I 55 S, Byram, MS 39272-9799
Phone Number:
Location: United States > Mississippi > Byram
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Byram
Price Range: $84 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Byram 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Byram, a hotel in Byram, MS, is a brand new hotel and perfect for the business or leisure guest! ... more   less 
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Holiday Inn Express Hotel And Suites Byram

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