I booked here because I heard the property was fairly new. Area is nice with a reasonable amount of food and merchants in the immediate area. Unfortunately my room and parts of the hallway have a very unpleasant odor. My room has definitely been smoked in more than once, and has a musty, smoky, BO mix of odors that is mild but very unpleasant, and increases when the fan comes on. I can deal with some old smoke smell, but not along with the rest of the mix. I did complain to the front desk. She apologized, said other complaints had been made on that room, and that it had been reported to management in the past. She did offer to move me, but I had to leave for an appointment and didn't have time to move all my belongings at that point. I was recognized as a platinum member when I checked in, so I have to wonder why I would have been placed in a room that had a known problem. Actually I don't see why anyone would be, if there were any other alternatives. I see others have had the same experience in previous reviews, so I bet this in not a single room issue. Especially since the same smell is in areas of the hallway. Very disappointing, and will result in an unlikely return when I am in this area again.
- Official Description (provided by the hotel):
- The Holiday Inn Express & Suites Byram, a hotel in Byram, MS, is a brand new hotel and perfect for the business or leisure guest! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Byram