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All reviewstrain stationmain stationmount pilatuslucerne cityno air conditioningfront officebasic needsovernight stopreception stafffive minutesquiet place to stayswiss francsaldi supermarketswiss tourshort distancegreat view of mtstayed for nights
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Reviewed September 2, 2017 via mobile

Really good value for our overnight stop on the way down to Italy. Hotel was clean, welcome was friendly and helpful and the complimentary train tickets were a nice touch. Just a word of caution, our satnav took us to the Ibis in Industriestrasse Luzern, initially. Just use Kriens and it is fine. Would recommend. We didn't stay for breakfast.

Stayed: August 2017, traveled as a couple
Thank JohnCarol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded September 5, 2017

Dear JohnCarol A,
Such a big happiness to see your satisfaction and your compliments. We all thank you for this. We hope that you had a good rest and also a wonderful holiday in Italy.
Do not hesitate to come in during your travel back home, we will be happy to see you again.
S. Sami Benli - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017 via mobile

For Lucerne this is a really good value hotel - only 2 S-Bahn stops out of the city and great view of Pilatus. Friendly, helpful staff and a decent buffet breakfast to start the day. Unexpected bonus was the Passpartout card which gave free travel on the S-Bahn, buses etc.

Stayed: August 2017, traveled as a couple
Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded August 25, 2017

Dear Alan P,

Thank you very much for your very positive review. We are very happy to see your satisfaction and your compliments to your recent stay.
We look forward welcoming you again in our hotel.
Sincerely,

S. Samil Benli - General Manager

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Reviewed August 14, 2017 via mobile

The hotel was clean, spacious.Location is ok, u have to walk around 8mins to the train station to lucerne. But the service in the hotel was not that satisfactory.The towels was not enough, no hand towels provided.one day they forgot to keep towels while changing them which we had to go down and get.Another day they did not dispose off the plastic cover waste which we had kept in one corner.One day they did not replace the plastic cups near washbasin(one used to drink water).But the person in the reception was friendly. On the whole Hotel gud, location ok and service average.

Stayed: August 2017, traveled as a couple
Thank travel_diary_review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded August 16, 2017

Dear travel_diary_review,
Thank you very much for your feedback which will give us the opportunity to improve the quality of our service. Please accept my sincerest apologies for the inconveniences concerning our Housekeeping services, which was definitely an exception as we are always proud of the cleanliness of our rooms.
We promise that we do more to gain your satisfaction by your hopefully soonest stay.
Sincerely,
S. Samil Benli - General Manager

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Reviewed August 14, 2017

Entrance shared with an office block. Very modern reception and bar (albeit small).

Rooms were adequately clean if not spacious. Bed was ok even if the pillow was like a bag of cement. No air-con so, slept with the window wide open even though it was August it was very very wet!

  • Stayed: August 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded August 16, 2017

Dear Susan W,
Thank you very much for your positive review and also for the informative feedback. Please note that we will try to offer our guest also soft pillows in the future.
We hope to see you very soon again in our hotel and thank you once more for your comments.
Sincerely,
S. Samil Benli - General Manager

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Reviewed August 6, 2017

Great budget hotel located five minutes walk from the train station and then a four minute train ride into the heart of Lucerne. Super friendly and helpful staff, large clean basic rooms with super comfortable bed and our room had a view of the mountains that was worth the accommodation cost alone. Breakfast was good with the usual fare of cereals, fruit, pastries , eggs, coffee,juice etc. that you come to expect, served in a nice big clean, friendly dinning room. There was no air conditioner in the room, but with the window open we had a nice breeze and had no problems sleeping at night, there is a fan in the room if required.We will be coming back to Lucerne in the winter and will have no hesitation booking this hotel again.It was a great short stay.

Room Tip: Ask for a room with mountain views!
  • Stayed: August 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Clearwater_VIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded August 8, 2017

Dear Clearwater_VIII,

Thanks a lot for the good reviews and for your compliments to our hotel staff. We all are very happy to see your satisfaction with our hotel services. We look forward to welcome you again in Winter.
Wish you a wonderful summer.

S. Samil Benli - General Manager

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