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“Good Hotel but too expensive for what you get!” 4 of 5 bubbles
Review of Hotel Sonnenberg

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Hotel Sonnenberg
Ranked #4 of 6 Hotels in Kriens
Certificate of Excellence
Winterthur, Switzerland
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good Hotel but too expensive for what you get!”
4 of 5 bubbles Reviewed October 16, 2011

Service: ok, seems to me that some waiters have just started as they didn't have a clue. Reception staff quite unfriendly - didn't feel very welcome.

Hotel: It's in a nice location with excellent views over the mountains and lakes. However, the atmosphere in this hotel wasn't great - it all felt a bit unfriendly for some reason.

Room: The room itself was nicely decorated and a good size. We had a balcony too which was great! A nespresso machine with 4 capsules, milk and sugar, a tv and 2 bottles of sparkling water. Unfortunately we woke up very early as the walls are quite thin I guess....you can here other people slamming their doors etc. which was quite annoying when you'd like to sleep in!

Ensuite bathroom: Toilet, sink and bath with a curtain. This needs to be taken out and totally redone! there was mould everywhere and just doesn't match with the lovely redecorated bedroom. Shame!

Price: We stayed one night and paid CHF 180.00 including breakfast.

Breakfast: Ok - a cup of coffee or tea, a glass of orange juice each, bread and jam. Unfortunately no croissants or cooked breakfast...

Dinner: Very tasty and good menu. Price quite reasonable.

Overall - good hotel but needs to employ decent and more friendly staff. New bathrooms required and a better breakfast. By the way - Don't even think about going there without a car!!

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 4555751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
California, USA
Level Contributor
269 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed September 28, 2010

We booked this hotel based on the attractive rate for the Lucerne area. What was not apparent from the description was that the hotel is not located in the suburb of Kriens, but instead on top of the significant hill (Sonnenberg Mountain) above Kriens. A funicular ride (6 francs one-way) is necessary to get to the hotel, particularly with luggage. The funicular opens at 10 am and closes at 6 pm, which stifles going out in the evening if you don't have a car.
The hotel has a restaurant, but the "service" comes to a screeching halt when they have a banquet dinner planned for lunch or dinner. We sat ignored at our table for lengthy waits between courses, and there were no questions about ordering more drinks or dessert. Exceptionally bad service, especially for a Swiss hotel.
Room was adequate and clean, but remodel left uneven floor surfaces between rooms which were trip hazards. Only person who showed any interest in being of assistance to guests was the daytime hotel receptionist.
Walking trails in the area were nicely maintained and well marked.

  • Stayed September 2010, traveled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank CA7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wye, United Kingdom
Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed July 5, 2010

We stayed here 1 night. Rooms were clean but very hot and had a slight smell. Bathrooms were clean too but needed modernisation. Poor value for money.

  • Stayed July 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Decner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sonnenberg

Property: Hotel Sonnenberg
Address: Zumhofstrasse 258, Kriens, Lucerne 6010, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne > Kriens
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #4 of 6 Hotels in Kriens
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Sonnenberg 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Hotel Sonnenberg in Kriens offers a panoramic view over Lake Lucerne, the mountains and the forest. The rooms are all equipped with Features wooden floors, a coffee-machine , TV, free Mineral water and free Wi-Fi Access. The Hotel Sonnenberg is easily reachable by the historic funicular, climbing up from Kriens Dorf within 7 minutes from April to November. You can park your car for free on site. The Hotel has also a Panorama-Restaurant, where seasonal and regional dishes are served. The Restaurant is open from 7 a.M. To 11 p.M. On Tuesday to Saturday and from 8 a.M. To 6 p.M. On Sunday. It is closed on Mondays. A large network of hiking trails surrounds the hotel and a miniature golf course and a playground are there as well. ... more   less 
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Also Known As:
Hotel Sonnenberg Kriens, Canton Of Lucerne, Switzerland

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