I found the Louise very expensive for its location. We stayed in a room that was over $500 p/n. The room looked lovely but the hotel lacks services. The "fruit basket" on arrival consisted of 4 floury apples. The TV was hard to hear when in bed (it was in the room with the couch) with no speakers in the bedroom and often the audio didn't match the video which was very off putting. No in house movies - one has to borrow a DVD from the front desk which is a walk through the rain from the room. This is also how one has to order one's continental breakfast. The DVD range is old and not extensive. Room service menu very small and unappetising which is a surprise given the stunning Appellation on the grounds. We only ordered room service once - 45 mins later a grotty little pizza (microwaved!!) and cheese platter with stale lavosh, shriveled almonds, tired dried fruit (again amazing given the hotel's proximity to Anguston) and more floury apple - not good at any hotel let alone one charging this price. Service was polite but not what I'd call friendly or what one expects from a luxury hotel. When we arrived, there was no-one at the front desk. The phone started to ring and we saw that we had to lift the phone for service - which we did and a girl walked in and said hello - we said she could answer the phone (which had been ringing for quite a while by then) - she said that it was the Appellation phone so ignored it and the phone went unanswered as far as we could see. That was the level of what we experienced - we got the bare minimum of service. We arrived at 1pm - 1 hr prior to check in in the middle of the week when the hotel car park looked (& stayed) pretty empty. We were told our rooms were being cleaned and we couldn't get in until check in time - a bit rigid I thought. A shame because then we set off for lunch with no idea where to go and yet when we arrived in the hotel room, it had a list of places to go - which would have been really helpful rather than the names the girl quickly reemed off when we asked for a recommendation for lunch.
Only worth a one night stay so you can dine at the Appellation and roll into bed after the wonderful meal. Not the luxury hotel it claims to be. I saw why it had such a rigid no refund policy. I suggest booking for the one night that you dine at the Appellation and go from there. It has such potential but isn't there yet.
- Official Description (provided by the hotel):
- Food, wine, luxury accommodation and a genuine welcome await at The Louise Barossa Valley. Just one hour from Adelaide and set atop a gentle hill The Louise luxury vineyard retreat is South Australia's finest 5-star accommodation. Surrounded by hundreds of acres of Barossa Valley vineyards, The Louise's fifteen suites offer absolute luxury and inspired design with private terraces, soft contemporary furnishings and spacious ensuites. Coloated restaurant, Appellation is widely regarded as one of Australia's top regional dining experiences with a focus on fresh local food and an award-winning wine list. Professional staff offer informed service and are keen to share their local knowledge. A range of boutique wine and food experiences are available exclusively to guests of The Louise, offering a genuine connection to the world famous Barossa Valley. ... more less
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- Also Known As:
- The Louise Hotel Tanunda
- Louise Hotel Tanunda