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“Not the best wine tasting experience”

Two Hands Wines Cellar Door
Ranked #1 of 6 things to do in Marananga
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: At Two Hands Wines we offer our guests a unique Cellar Door experience through a structured but relaxed tasting with our knowledgeable and friendly team. Situated in the tiny hamlet of Marananga in the Barossa Valley, our Cellar Door is open for tastings and sales from 10am to 5pm, seven days a week (except Good Friday, Christmas Day, Boxing Day, and New Year’s Day). Our Cellar Door experience is focused on offering visitors an intimate, informative tasting of the wines throughout our portfolio, from the Picture Series through to our Flagship Series wines. With the ‘Showroom Only’ wines and the latest offerings from the Twelftree range of Grenaches, there is always something new to sample. A modest fee of $10 is charged when participating in a structured tasting, and after being hosted through their tasting experience, guests will be given a complimentary tasting glass, printed with the Two Hands logo and packaged in a bespoke canister to take away with them as a memento of their visit to our Cellar Door. We also offer more exclusive experiences such as our Vineyard Experiences and bespoke tours.
Adelaide, Australia
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Not the best wine tasting experience”
Reviewed April 12, 2014 via mobile

We had received many good reports about this winery. But our cellardoor experience was no good.

They ask you to donate 5 dollars to "the children of Africa"or something if you want to taste all the wine on their tasting list. First, I don't like people TELLING me to donate. Second, I do not like excuses(for that 5 dollar fee, which I wouldn't mind if it's called "a fee" not "a donation", it's not that I'm against humanity or anything, telling people they should donate is wrong. Would had been good was they could mention that they do charity and they donate. And I'm sure when they are donating, they are not going to say here is the money from people came in for wine tasting at our cellardoor and each of them donated 5 dollars).

Then we became the bad people on earth who wouldn't "donate" to the children of Africa and stuff, and would only be allowed to taste a few wine from the list as a punishment.

The service was not good (possibly because of us being selfish), the person greeted us served the first wine that we chose from the list, and disappeared. All other staff behind the bar managed to avoid eye contact with us while we were waiting there with our glasses empty for the next 10/15 mins (possibly because we're too evil).

Then we just left. Being not donatable will limit your eligibity of being a satisfied customer.

Visited February 2014
Helpful?
2 Thank Z X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Two Hands W, Manager at Two Hands Wines Cellar Door, responded to this review, April 13, 2014
Dear ZX,

We appreciate you taking the time to comment on your recent visit to Two Hands Wines.

We would like to offer our sincere apologies for the service you received during your visit. We strive to provide every visitor to Cellar Door with equal and outstanding service and apologise that this was not provided on this occassion. We have taken your comments into consideration and will attend to the matter raised.

We understand that requesting a tasting donation is a unique concept for a Cellar Door however, we would like to assure you that all donations made to our selected charity, The Uganda Project, are of a genuine and transparent nature. The Uganda Project is a part of the Kain C+C Foundation (founded by Adelaide law firm Kain C+C), which we have been involved with since March 2010. Since that time, we are proud to have raised over $161,000 from Cellar Door visitor donations alone. The donations are recorded honourably and remitted to Kain C+C with complete transparency that the money was raised through the generosity of our Cellar Door visitors. As per all charitable donations within Australia, it is tax deductable and a Tax Invoice is provided by Two Hands Wines for each donation received.

Two Hands are very appreciative of the donations received from our visitors and seek additional avenues to contribute to the Foundation as a company. Many of the Two Hands staff members are involved in the Foundation individually and regularly volunteer their time and resources. Two Hands owner Michael Twelftree, contributes by personally funding two selected staff members to travel to Uganda each year and assist with numerous projects initiated through the Foundation. In 2013, the following projects were achieved during the annual visit:

a) home built for orphans in Gulu in the north of Uganda, an area that has been ravaged by war and poverty;
b) assist in a medical clinic in the Kampala slums run by UACO (Uganda Australia Christian Outreach), a charity which started in South Australia;
c) volunteer work in three other orphanages in Kampala; and
d) donate items (such as clothes, books and toys) needed by children in these orphanages.

Inspired by his personal experience in Uganda, Two Hands General Manager, Phil Kightley, now sits on the Foundation’s board as we continue to develop our already close relationship.

If you would like further information on The Uganda Project, please feel free to visit the website: www.kaincc.com/our-community/kain-c-c-charitable-foundation/projects/the-uganda-project/

If you would like to discuss any of the above information further, please do not hesitate to contact me on 08 8568 7900.

Once again, thank you for taking the time to write your comments and feedback as we are most certainly taking every step we can to improve our Cellar Door experience.

We would love to have to opportunity to welcoming you back at Two Hands Wines.

Regards,

Pierre-Henri Morel
Sales & Marketing Director
Two Hands Wines

pierrehenri@twohandswines.com
08 8568 7900
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Australia
Level 6 Contributor
154 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 83 helpful votes
“Good wines and great atmosphere”
Reviewed March 19, 2014

Stopped in at Two Hands for a tasting and was pleasantly surprised by the quality of the wines. The tasting takes the form of a wine "flight" and nine wines are listed for tasting. A small fee ($5) is charged per head for tasting but all money collected is donated to charity. The tasting takes around a half hour. The outside deck area where we had our tasting is shaded by umbrellas, has comfy chairs and a great atmosphere. We also shared a Fun Guy pizza - wood fired, porcini mushrooms, truffle oil and goats cheese and was absolutely delicious. Staff were very attentive and friendly. Put this one on your list next time you are in the Barossa.

Visited March 2014
Helpful?
Thank lovetravelAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
88 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
“A favorite!”
Reviewed March 18, 2014

One of our favorite wineries in the Barossa - well worth a stop! (Try it all, but especially the fortified wine!)

Visited April 2013
Helpful?
Thank Cweis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Lunch & Wine Tasting”
Reviewed March 18, 2014 via mobile

We had a wonderful lunch hear and did the wine tasting as well. Wish we could have had the pizza, but we were there on the wrong day. I prefer to do my wine tasting a little quicker. I felt like we were forgotten about at times and a lot of time was spent waiting so we had to cut out a couple other wineries that day. So I would recommend sitting inside. Don't know if that would make it any better/faster. The wine was alright (it's a very personal thing) but I liked the cheapest wine from the tasting.

Helpful?
Thank Lindsay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
92 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Wish we could stay all afternoon”
Reviewed February 22, 2014

Petanque out the front, cricket out the back and a wonderful tasting room and balcony in the middle. I love that this cellar door seats you and slowly takes you through 9 wines. Relaxed, friendly service, very nice wines, and some oil and bread. It doesn't get much better than this!

Helpful?
Thank sedky
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

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