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“Simply great” 5 of 5 bubbles
Review of Hotel Posada Canal Grande

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Hotel Posada Canal Grande
Ranked #4 of 8 Hotels in Santa Ana
Certificate of Excellence
Bonn, Germany
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Simply great”
5 of 5 bubbles Reviewed July 29, 2013

We had everything we needed. Finding the hotel wasn't too easy, so I would agree with those who suggested more or clearer signs - our tour operator had written a very precise description on how to find the place, so we didn't have that issue.
Elizabeth was great when we arrived and helpful and kind throughout our stay.
The 3 course dinner was great and very tasty!
The setup is fantastic with great views, a stunning sunset and a very relaxed atmosphere...
Couldn't ask for more...

A/C wasn't necessary when we were there and the air vents by the windows provide sufficient airflow to make it comfortable.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SebastianT82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
g00d2be, Director de Recepción at Hotel Posada Canal Grande, responded to this review, October 27, 2013
We are very glad that you were very content with the service; we suggest arranging transportation with us or having very precise directions like you had. Our staff will always be willing to help and make from your stay the most pleasant experience, don’t miss to try our fresh served dinner on our terrace, you will be delightful with the delicious and instantly cooked dinner. We don’t advertise nor sell rooms with A/C, it is not a must, rooms have enough ventilation, the weather is nice and fresh. We hope that this good experience encourages this enormous community of travelers to come and enjoy it like you did.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Kirchheim bei Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 26, 2013

We really enjoyed Posad Canal Grande Hotel: In a quiet neighbourhood, lots of garden, and great dining at Da Marco. The place is located only 35 minutes from the airport. Not that easy to find would be our only comment, other than that, we had a great stay.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandecanal, Director de Recepción at Hotel Posada Canal Grande, responded to this review, October 22, 2013
We are more than glad that you really enjoyed your stay and got advantage of our gardens and green areas, we are glad that you had a great experience at the restaurant which is managed separately and works together with us, we are not far from the airport and it would be better if before coming ask for directions or arrange a transportation if it is possible. We look forward to this good experience encourage new travelers to come and enjoyed like you did.
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Rochelle, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 20, 2013

Well like the review from 7/17 our comments our almost identical. Our trip started and ended here. The hotel is tucked away but our taxi and rental car place knew exactly where it was. We opted for the 3 course dinner the last night and wished we had our first night there. The amazingly multi talented and completely charming Elizabeth prepared our 3 courses. The food was absolutely delicious. My wife and I were blown away at how helpful Elizabeth was and actually the entire staff. It is true there is no a/c but it wasnt advertised or even needed. The grounds of the hotel are beautifully landscaped. The rooms are large and clean. The lodge has a quaint charm to it. If you are looking for a great place to stay that isnt expensive and close to the airport, then you must stay here. I dont believe you will be disappointed with the stay, and you definitely wont be disappointed with the charming Elizabeth. Scott and Pam

Room Tip: Any room is great
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Scott O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandecanal, Director de Recepción at Hotel Posada Canal Grande, responded to this review, October 21, 2013
We are very glad that you stayed twice with us and you are content with the Service, we can’t be more satisfied when our customers dine in our hotel and they reply with the most amazing feedbacks like the best food on the trip and the best they ever tried. Our staff will always be willing to go out of their way to make from your stay the most memorable experience. We are blessed with our spectacular views of the valley, surrounded by nature, near the city and not far from the airport. We hope that this good experience encourage others travelers from this forum to come and enjoy it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buena Vista, Colorado
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

We chose this hotel based on reviews and the close proximity to the international airport -only 15 minutes away. It was marvelous!! It is gated, a security guard is on duty, it is up and above the city so its quiet and the landscaping is gorgeous, but the interior of the hotel is just wonderful.
The décor is a mixture of modern and ancient African pieces in the lobby. room was comfortable and clean, very nice. The service was outstanding. Elizabeth checked us in, showed us our room, fixed out drinks, made our dinner. They don't advertise a restaurant but meals are available and we had one the best dinners -appetizer, main course and dessert-that we have tasted in a long time anywhere. She did it all. She speaks English, Italian and Spanish and is studying Mandarin. What a Gal! Very talented and smart and we had a long conversation with her on all sorts of subjects. I hope they appreciate what an asset she is to this hotel. The hotel sits on at least 3 acres -my guess-and all landscaped, big swimming pool, lots of flowers abound.

Room Tip: Second floor gives a great view off the large patio of the city.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Dustybrushes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
g00d2be, Director de Recepción at Hotel Posada Canal Grande, responded to this review, October 20, 2013
We are more than glad that you had a great stay and were overwhelmed with our atmosphere, we are conveniently located near from and to the airport, a short drive if you know the way and if you do not, we suggest to request us for transportation. We have open and free grounds where you can enjoy a great view of the mountains and the city. We have decorated the hotel with the most meticulous pieces from everywhere, Africa, Bali´s furniture and locally, don’t hesitate to ask for the history that our collection has. Like always our staff is willing to make from your stay the most enjoyable experience, from little advises to the most exquisite meals served in our patio. We hope that your great experience encourage others travelers to come and enjoy like you did.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 29, 2013

This hotel was very lovely. It is located in Santa Ana, a neighboring city of San Jose. The hotel is tucked away on a small hill, which gives it a very private, safe, and novel feeling. Additionally, the hotel is priced extremely reasonably and the premises are well-kept and gorgeous. The community areas (i.e. lobby, decks, bar area, outside patio) are extremely "homey" and wonderful.
The staff are seriously the nicest people you will ever meet. They go out of your way to accommodate you and are all extremely caring and kind. They do not treat its guests like "a dime a dozen" and truly go out of their way to get to know you and make you feel at home.
The hotel rooms do not have air conditioning, however it did not bother us one bit. The windows are left open with screens covering each window. If you want, you can also request a large fan from the front desk. The rooms are spacious and comfortable and have a very "Costa Rican" feel to them. They are not westernized hotel rooms but have a lot of character and really emote the character of the country.
Overall, this hotel is absolutely wonderful. The staff, the premises, and the rooms were fantastic. If you are looking for an authentic, family-feel, very reasonably priced hotel for your stay, I would absolutely recommend this hotel to anyone. Fantastic hotel!!

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiner183, Front Office Manager at Hotel Posada Canal Grande, responded to this review, June 9, 2013
We are very glad that you had a great stay, we are grateful you being content with the service and everything overall, like always our staff will be willing to make from your stay the most comfortable possible, we treat everyone like an individual guest and we can´t be more satisfied when we are helpful and make things out for our guests, we hope that this review encourage this enormous community of travelers to come and have a good experience like you did.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed May 26, 2013

We stayed here on our last night in Costa Rica after reading the positive reviews, but were quite disappointed. First the good - the staff here are phenomenal, especially Elizabeth. Dedicated, helpful, friendly and always willing to go the extra mile. We decided to have dinner at the hotel and the meal was one of the best we had during our whole trip. In addition, the price was great and the hotel was only about a 20 minute drive from the airport.

Unfortunately, the positive comments end here. First of all, the hotel is extremely difficult to find. We drove by the poorly marked entrance 3 times before finding it and that was with the help of a GPS. Better directions should be given and a clear sign or two posted on the street would help. Secondly, the rooms themselves are rather dated and not too clean. We found several ants in our bathroom (which was far from sparkling)and throughout the room. Also, the rooms do not have air conditioning or a fan, and the windows are not nearly enough to cool down the place at all. In addition, the bathrooms also only had commercial-type hand soap from a dispenser by the sink, not too accessible from the shower.

Overall, the hotel has some potential with a great view of the city, dedicated staff and a relaxing vibe, but the place itself could use some updating.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank gt13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiner183, Front Office Manager at Hotel Posada Canal Grande, responded to this review, June 2, 2013
We are very glad that you really enjoyed your stay, even though your split appreciation, after reading your review seems that you were more pleased and positive than disappointed which is not the most fair title for your review, Like always our staff will be willing to make from your stay the most enjoyable possible, our great price like it´s been said has modest amenities but the necessary. This is a tropical weather and when the rains start the tiny animals look for a dry place and that is what could happened if you were staying in a room on the ground floor when you saw a few ants. We don’t advertise nor sell rooms with a/c, our weather is an ideal temperature, it is on average fresh, fans can by requested if you feel like need it. Hope that this clarifies any doubts others travelers might have about us.
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Edmonton, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed May 23, 2013

We only stayed here for one night and heard good reviews. However, we were disappointed with a few things. First of all the staff was very friendly which was great and the room were spacious and comfortable. But the bathroom was not very clean (hair on the floor and dirt) and we ran out of toilet paper almost immediately. There is no air conditioning which is fine but there is not even a fan to help circulate the air which made the rooms uncomfortably hot.
On another note this place was hard to find-a better address or GPS navigation would be very helpful and we drove around confused for about 20 minutes before we by chance stumbled on it.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adge22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grandecanal, Director de Recepción at Hotel Posada Canal Grande, responded to this review, May 26, 2013
We are glad as well for your appreciation even tough your short stay and that you had issues, if we would have been noticed before our staff would have helped you so much and solved your little inconvenient . The a/c is not a must though the weather most of the time is fresh and rooms have ventilation although we don’t advertise or sell rooms as we had a/c. What is true and is not the exception in every review is that our staff will always be willing to make the most comfortable and relaxing expedience. We hardly recommend contacting us for further instructions of how to get to the hotel, it is not recommended to drive if you don’t know well the place driving at night makes it even more challenging, driving by yourself to pretty much of the hotels without a gps is counterproductive and a taxi will be the best option.
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Additional Information about Hotel Posada Canal Grande

Property: Hotel Posada Canal Grande
Address: Piedades de Santa Ana | 500ms South From Santa Ana Bus Station, Santa Ana 6150, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 8 Hotels in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Posada Canal Grande 3*
Number of rooms: 12
Official Description (provided by the hotel):
Great and very family hotel, come , enjoy the warm atmosphere at Posada Canal Grande. ... more   less 
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Also Known As:
Hotel Posada Canal Grande Costa Rica/Province Of San Jose - Santa Ana

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