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“Good new Aloft in Costa Rica”

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Aloft San Jose Hotel
Ranked #1 of 8 Hotels in Santa Ana
Certificate of Excellence
Level 5 Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good new Aloft in Costa Rica”
Reviewed March 12, 2013 via mobile

In Feb2013 I stayed for 1 night at the Aloft hotel in San Jose. I'm a SPG platinum member that usually have over 30 stays per year. The hotel is new and very trendy typical aloft hotel. It's located close to airport ($27 taxi ride) and in the middle of a business complex. Is not close to The center of SanJose. The staff is very helpful and open to help but not aware of the SPG loyalty system. I was not offered free breakfast as part of my platinum perks even do I asked a couple of times. No problem with it because there's a McDonald right in front of the hotel and you can eat for a few $$.
On my way back to San Jose I didn't stayed at the Aloft since I found a better rate closer to the airport at Hampton Inn (free breakfast and shuttle to airport).

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemsinvestments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, March 14, 2013
Dear Gemsinvestments,
I am glad you enjoyed the Aloft and that our staff was helpfull. I am sorry about the non recognition as our platinum preffered guest. We do offer full american breakfast and have reinforced this issue with our front desk talents to offer as an option in case the guest does not chose the SPG points as a reward for their stay with us. Hope to welcome you again as one of our most loyal guests in the near future.


Regards,

Paul Downey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Marietta, Georgia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed March 4, 2013

I want to compliment your staff, Especially "Liset" she was extremely helpful and it was such a pleasure that her english was Great! I also would like to thank Gina and Olgei for their friendliness too! By the way, this is the lady that wanted american money for american money???? To better help you I was with the four ladies. Thank you all for being very accommodating. We were very suprised that the hotel didn't have a pool.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, March 6, 2013
Hi there Janine S,

I am glad we were able to exceed your expectations with Starwoods Aloft brand now in Central America, especially as our talents made all the difference to you. Sorry about the pool! Hope to see you again when in Costa Rica,

Regards,


Paul Downey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2013

For what you will be paying you can find significantly better hotels. This hotel was a big disappointment. The carpet in the room was disgusting and they did not offer slippers. The pillows are not very comfortable. The breakfast buffet offers incredibly few options and everything is offered on plastic and papers cups. They don't have room service and the food offered at the bar is mediocre and very limited. The staff was nice but very unprofessional. I felt like I was staying at a hostel run by students.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Maria Alejandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, March 6, 2013
Hi Maria lejandra C.,

We are very sorry that we did not meet your expectations in San Jose. As a selected service brand of Starwoods portfolio we have been adapting to our guest local needs. We do have a full american breakfast available in our Alofts in Central & Latin America different form Alofts in North America. As of June the hotel will be adapting and having a full service restaurant to better attend our clients food and beverage demands, now we offer hot sandwiches, salads and wraps for lunch aswell as a more extensive menu with 3 main dishes on a daily basis at the wxyz bar and lounge from 5pm to 11pm. We do hope that we can generate the sassy savvy experience aloft hotels world wide create when you return to San Jose during your next trip, and we appologize for teh inconveniences caused during this stay.

Regards,

Paul Downey
General Manager
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Miami Springs, Florida
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 26, 2013

This hotel is brand spanking new the staff was Awesome the Hotel is in the Business District in Santa Ana Lindora the down side there in NO POOL.....I will only return if a pool is built....but if you are in the area and are looking for a 1 or 2 night stay I recommend this Hotel....

Room Tip: There is no Pool or Restaurant at this Hotel....
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NanaRios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, February 28, 2013
Hi there,
Thanks for your great coments. Unfortunately we do not have a pool and the project does not contemplate one within the actual site at the moment.
Regards,
Paul Downey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Level 6 Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed February 15, 2013 via mobile

The aloft was clean and everyone was friendly. They all were very nice to my son and helped him practice Spanish. Very affordable and is what you would expect if you have been to the alofts before. We choose this because knew what we would get upon arrival and the price was good. It is a little out of the way and it would be great if it had a pool. :)
Would stay again!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbsiegogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, February 19, 2013
Hi There!
We are so pleased to have reached your full expectations at the aloft san jose and hope to have you with us in the near future. Style at a Steal is what we cater for and we are glad ous sassy savvy experience reached your expectations.


Regards,
Paul DOwney
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 11, 2013

Nice, affordable rooms and a great value. It's a hip Starwood hotel done in the model of The W hotel brand. The best advice for families: ask for the kids club tent. They literally set up a Sponge Bob Squarepants tent in our room that was adorable for our daughter.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoeFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, February 19, 2013
Hi There!

Thanks for your comments. Thats what Aloft is all about, providing our guesta with a sassy savvy experience in an urban trendy environment, be it in the wxyz lounge or with our Camp Aloft in your rooms. Hope to have you with us soon again

Regards,

Paul Downey
Genera Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 5, 2013

I did enjoy my stay at Aloft Hotel in San Jose. It is very trendy and chic. The hotel was very clean. The hotel does serve continential breakfast. There are washing machines available to guest which is very helpful for an extended business trip.

  • Stayed November 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank alesjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, General Manager at Aloft San Jose Hotel, responded to this review, February 19, 2013
Hello,

Thank you for your comments. We are very pleased that this new experience brought by Starwood to Central and Latin America since 2012 has satisfied you. Aloft as a vision of W Hotels, brings this trendy chic experience at affordable rates. We do have a full continental breakfast and are working on a full restaurant to be availbale in the property by June this year.

Regards,

Paul Downey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft San Jose Hotel

Property: Aloft San Jose Hotel
Address: Forum 2 Business Park | Lindora, Santa Ana 10901, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Santa Ana
#2 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aloft San Jose Hotel 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
New and innovative, inspired by a Loft, strategically located in the fastest developing business area west of San Jose, a few minutes from the Juan Santamaría International Airport, next to the Forum Business Park 2 and very close to the attractive shopping and entertainment area of Santa Ana and Escazú. ... more   less 
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Also Known As:
Aloft San Jose Hotel Costa Rica/Province Of San Jose - Santa Ana

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