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“Nice hotel, but service is definitely lacking” 4 of 5 stars
Review of Studio Hotel

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Studio Hotel
Ranked #2 of 8 Hotels in Santa Ana
Certificate of Excellence
Brasilito, Costa Rica
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice hotel, but service is definitely lacking”
4 of 5 stars Reviewed March 13, 2013

This hotel is conveniently located close to the highway, but far enough away that it's not noisy and you can still walk to convenience stores and restaurants. The rooms themselves were very nice and the beds are comfortable with ample pillows. The TV is on the small side, especially for such big rooms, but was a minor inconvenience.

When checking in we were in line and the receptionist waved ahead the guy behind us for no reason other than perhaps he was Costa Rican and we're not or maybe because he was wearing a nice suit. We were stuck waiting an extra 10 minutes to check in despite being in line first. I know an extra ten minute wait is not a big deal, but it was offensive that they actually encouraged him to jump in line ahead of us.

Our stay included breakfast but the service was dismal, we were a little late for breakfast: 9:30am so all of the tables were dirty from previous guests, when we asked the waiter to help us he looked annoyed and simply took off the linens leaving the glass underneath which was still covered in crumbs from previous guests. The breakfast itself was not very good either, scrambled eggs and pinto that had been sitting for too long and stale bread with a few sad looking pieces of watermelon and papaya. Perhaps it would have been better if we'd gone earlier.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Shaun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Reservation Manager at Studio Hotel, responded to this review, March 21, 2013
Good afternoon,

We are glad you enjoyed our large and comfortable rooms, take care of every detail so you enjoy your stay in our hotel.

Our breakfast buffet has a wide range, which features local and international cuisine, we apologize to you for what happened in the restaurant and we assure you that we take control measures to prevent this happening again and so on your next trip you can enjoy our excellent breakfast.

At the Hotel we have an entire structure to meet the handicap people, Is for that reason at the check in these people take priority, while the other guest waiting for the check in, we give a welcome cocktail and them We offer our service restaurant, it takes no more than 10 minutes because all of our guest are important.

We hope not to have caused an upset and we hope you enjoyed our delicious cocktail Studio with fresh fruits.

Thank you very much for your comment.

Best regards from Costa Rica.

Gustavo Botero
Reservation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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389 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
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English first
Fort Nelson, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 28, 2013

Enjoyed our stay, rooms very comfortable, decor interesting, staff extremely helpful and courteous. Breakfast was good. Good restuarants within walking distance and a supermarket about 1/2km away. Loved the big tree outside. Stayed here 1st two nights in Costa Rica.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Reservation Manager at Studio Hotel, responded to this review, March 9, 2013
Thank you!

For us it is a pleasure to have guests like you and anyone who wanted to enjoy art and quality accommodation.

We appreciate your comments and the time it took to write.

Our staff strives to take care of every detail and always provide the best to the people.

We invite you to become a Studio Hotel and discover that we are a masterpiece in the art of lodging.

Warm regards.

Gustavo Botero
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 23, 2013

First, it is the studio hotel which means lts of art. Much of the art is a bit more than PG and a 6 year old sees a lot and had a lot of (hilarious) fun with some of the statues.
Second, they don't offer airport transit so that is an additional expense that many competitors offer.
The hotels in a good area where it seemed fine to walk around and there is as nice of a convenience store as you can find anywhere inthe world only 100 feet up the road.
The graveyard behind means that it is pretty quiet and the walls seemed to be adequately sound proofed unlike many hotels in big cities around the world.
The tree out front is stunning and a great place to hang out and marvel at it.
The restaurant was solid for breakfast and Ok for a late dinner but don't rush to it.
It seemed expensive for Coata Rica, but San Jose pricing is more first world.
Staff, as usual in Costa Rica, was good.
I'd use it again for a first or last night.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank blnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Reservation Manager at Studio Hotel, responded to this review, March 9, 2013
Thanks for giving us your comments, are very important to us.
Studio Hotel has many Costa Rican artwork expressing our culture, is for that reason tha We are a masterpiece in the art of Lodging.

We offer a shuttle from the hotel to the airport on a set schedule and completely free, we hope that you can use this free service in your next visit.

In Studio Hotel we want our guests to relax fully, which is why each room is isolated from noise.
Our Tree "Higueron" is an icon of nature, and it is a message that we are friendly to the environment.

We look forward to see you again in our hotel.

Greetings from Costa Rica
Gustavo Botero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 16, 2013

Very modern, clean and convenient hotel close to airport, grocery store, and a couple of excellent restaurants. Enjoyed our stay for the most part however, breakfast was disappointing in terms of selection and food was not very hot. Note: get there on time as on our first morning buffet breakfast was cleared away while we were still eating! We did not have lunch or dinner in hotel restaurant so can't rate. Hotel has some beautiful art and a very nice rooftop pool, also free Wi-Fi and computers for hotel guests' use. Front desk staff very friendly and helpful.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank RJR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Reservation Manager at Studio Hotel, responded to this review, March 9, 2013
Thank you!

For us is very valuable the time that you used to write this comment.
Please note that in our extended breakfast hours are from 6 am until 10 am, so that all guests can enjoy our excellent quality food.

At the Hotel we have Costa Rican art, and our customer service is also considered a work of excellence is for that why we are a masterpiece in the art of hosting.

Our Wi-Fi service is high speed and our business center is open 24 hours for our guests.
Would be very important for us to have you back in our hotel.

Greetings from Costa Rica.
Gustavo Botero
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Egham, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 16, 2013

The Studio Hotel is located about 15 minutes drive from Costa Rica´s main airport, and so is convenient if you have an evening arrival or morning departure. It is, however, a good bus ride from San Jose city, and the immediate area in which it is situated is undistinguished. The rooms are sizeable and comfortable (although I found the air conditioning noisy). The bar is a bit micky mouse (they run out of beer and run out of wine), and there are far better places to eat dinner locally, such as the excellent pizza/pasta place (La Sugo?) a few doors down the road. Breakfast is buffet style and of a very reasonable standard.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Trevor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Reservation Manager at Studio Hotel, responded to this review, March 9, 2013
Dear Guest,

We welcome your comments, for us is very important.
Indeed Studio Hotel is located near the international airport in Costa Rica, this is for the convenience of our customers.

Our rooms are very spacious and larger than normal in a hotel, because we want our customers to feel good and at home, is for that we are a masterpiece in the art of hosting.
Our breakfast has great variety and freshness, we are pleased that you have enjoyed.

We invite you to return to our hotel, this is like your home.

Best regards,
Gustavo Botero
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

- conveniently located near airport (less than 10 km)
- clean, modern-looking hotel
- nice roof-top patio area and pool
- comfortable king-size bed
- excellent food at the restaurant (the rare tuna and beef we ordered were both delicious)
- friendly staff at the front desk and in the bar
- included breakfast was good

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank StofferG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Director de Relaciones con Clientes at Studio Hotel, responded to this review, January 30, 2013
Thanks for your comments for us is very important to know the opinion of our clients, we are so happy what your time in the hotel were all excellente.

Thank you very much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed here the first night after flying in to San Jose. The drive might be a little tricky without GPS. The parking is gated. We loved the look and feel of the hotel - my wife loved all the art, and the view from the rooftop pool is nice (unfortunately we didn't have time to enjoy it). The bed was nice, but the only downer (if you're a light sleeper like me) is that sound carries through the hallways (no carpeting), so I was woken up by others down the hall opening/closing doors.

We also had dinner at the hotel restaurant - I had some sort of sea bass dish, and it was amazing. Best thing I had to eat the entire time we were in CR.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gustavo B, Reservation Manager at Studio Hotel, responded to this review, February 8, 2013
Dear friends,

We appreciate you taking time to give us your feedback.

In Studio Hotel we ensure the safety of all our guests, which is why we have a parking lot with 24 hour security.

We are a masterpiece in the art of lodging, so we take care of every detail, as decoration and services.

We hope you enjoyed your stay in our Hotel Boutique.

Greetings from Costa Rica

Gustavo Botero Linares
Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Studio Hotel

Property: Studio Hotel
Address: | 750 mts South Forum 1 Business Center, Santa Ana 10201, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Santa Ana
#1 Romantic Hotel in Santa Ana
#2 Family Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Studio Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
Not all hotels are the same, the Studio 5 Star Boutique Hotel is designed to be part of your trip in Costa Rica. The spacious luxurious rooms, common areas, terrace, restaurant, meeting rooms... everything has been designed for you.On our walls, the art is opened to enter the magical world designed by the best Costa Rican artists.Surrounded by mountains: green, blue, brown, sprayed by rain or dimly lit by the sun of Santa Ana, a city that always seems to be in spring.Equipped with the latest technology, our seven meeting rooms are cozy and ready to recieve from five to a hundred executives.In our luxury rooms, the natural light helps to create a relaxed atmosphere in which ideas and conversation flows.Our highly qualified and friendly staff is always ready to make your stay a memorable one. ... more   less 
Reservation Options:
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Also Known As:
Studio Hotel Costa Rica/Province Of San Jose - Santa Ana

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