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“Nice hotel... bad location” 1 of 5 bubbles
Review of Hotel Holiday Inn Express San Jose Forum Costa Rica

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Hotel Holiday Inn Express San Jose Forum Costa Rica
Ranked #7 of 8 Hotels in Santa Ana
Toronto
Level Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Nice hotel... bad location”
1 of 5 bubbles Reviewed May 10, 2014 via mobile

This is a nice hotel in SANTA ANA which means that is aprox. 13 km far from San Jose downtown. The hotel is perfect if you are going to visit any of the Forums, but not if you are going anywhere else, the problem is the street that communicate the hotel is jammed EVERY morning, so it is a true nightmare to leave the hotel. Having plenty options in San Jose and in Escazu I don't see any reason to stay in this hotel. The hotel itself and the staff are really nice, new facilities and pool. No business center, only a couple of computers and a B&W printer in the lobby that does not offer you any privacy. Not recommendable unless you are going to the forums.

Stayed April 2014, traveled on business
Helpful?
Thank JuanFranToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, May 15, 2014
Dear JuanFran Toronto,

Thank you so much for your review of our hotel. We are sorry to hear our location did not filled your expectations. As you mention, we are located in Santa Ana that is a new developed area, new restaurants and bars are close by. One of the advantages of being in Santa Ana is that San Jose downtown is just about 20 minutes away by car. Currently San Jose is going through a process of growth and development and it includes expansion of some streets. We are very thrilled to announce that Lindora is one of the streets that will be transformed during this year.
We hope to have the honor of serving you again should your travels bring you back to Costa Rica!
Sincerely,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    88
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bellville, Texas
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed May 3, 2014

Charming hotel, exceptionally clean and friendly. My friend and I landed in San Jose with intentions of catching our transfer to the Pacific coast early the next day so we chose this property, which happily served our layover needs. Pleasant ambience, easy walking distance to a variety of restaurants (there's also an in-house restaurant, The Golden Bean, which looks nice, but we did not try at dinnertime), comfortable beds and rooms and, again, very friendly! Free Wifi and complimentary breakfasts are also included with our room rate, which is a very good value overall. I'd stay here again!

  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pvschmieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, May 8, 2014
Dear pvschmieder,

Thank you very much for your wonderful review! We are very happy to hear you had great time visiting our hotel and exploring our neighborhood.

We look forward to welcoming you again in your next visit to Costa Rica.
Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, Illinois
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed April 5, 2014

We stayed at Hotel Indigo our first night in Costa Rica. The hotel was fairly easy to find from the Airport and only about a 15 minute drive. The hotel was wonderful. Harly at the front desk was very friendly and greeted us with a drink. The hotel was new, modern and very clean. Our beds were very comfortable. The hotel is located on a side street off a main road. There is a trendy grocery store across the street. Also, across the street is a commercial area with restaurants, shops, banks and salons. There is also a few American food chains (unfortunate). A block walk out to the main road and there is another commercial area, with a large supermarket, shops and cafes.
The hotel has secure, maintained parking too. The hotel restaurant has average food for dinner, very fresh and with good presentation. Breakfast was a perfect buffet and was a pleasant surprise. The restaurant has great staff who is professional and goes out of their way to provide good service. Jean Paul our waiter was very professional and patient with our bad Spanish and made our evening dinner very enjoyable. Hopefully we will be able to return to Costa Rica soon and Hotel Indigo will be part of our trip.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DobyCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear DobyCary,

Thank you so much for your wonderful review! We are very happy to hear you had such a great time visiting our hotel and neighborhood. Our Team members like Harley and Jean Paul are all professional, friendly, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we share with them positive comments such as yours.

We look forward to welcoming you again in your next visit to Hotel Indigo.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 5, 2014

Nice hotel with good rooms and services .A location which gives access to main roads easily but set enough back to avoid traffic noise. There is good restaurant in hotel but there are good places for Lunch and dinner around in case one wants to try some thing else. I enjoyed my stay.

Room Tip: Its nice place if you are a business traveler or a couple looking at good value for money rooms and...
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  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sanjivvgandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear sanjivvgandhi,

Thank you very much for your kind words! We are happy to know your stay was pleasant and that we are an alternative for travelers like you seeking a relaxing time away from the noise of the city.

Thank you again for staying with us, we look forward to seeing you again soon!

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nosara, Guanacaste, Costa Rica
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 3, 2014

My friends and I stayed at this hotel on 3/31/2014-4/2/2012 - we were in San Jose for some appointments and shopping. The hotel is clean, has very comfortable beds and pillows and the front desk staff are wonderful - so helpful. This is not a romantic get away hotel, but is perfect for business or for a shopping run from other areas of Costa Rica.

Our only complaint was the restaurant. The food was not good at all and the wait staff were horrible. It did not fit, you have a great little hotel, nice front desk staff and then the restaurant and wait staff are lacking……….so if you want a decent meal - eat elsewhere.

Also the cleaning staff were so nice and helpful!

Room Tip: Service was wonderful everywhere - except in the restaurant.
See more room tips
  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rosieheindl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear Rosieheindl,

Thank you very much for your recent stay at our Hotel and for taking the time to write your comments.

We are pleased to hear you enjoyed your stay with us and that you feel you received great service. Regarding your complaint of the Restaurant, we are so sorry to see you did not enjoy your experience with us. The items you have mentioned regarding service and quality of the food were addressed with our Food & Beverage Manager; we will be taking actions in order to improve both, quality and service.
Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.

We look forward to welcoming you again in your next visit to Hotel Indigo!

Kind regards,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

Great place to stay for the night you fly in and out of San Jose. Clean, cheap and the staff are super friendly, knowledgable and helpful getting things organized that you night need. Harely arranged our car rental for us with no hastle. And Carlos was very helpful with the paperwork we had to fill out for USA taxes that need to be paid before leaving the country of Costa Rica. You can do that right at the hotel and skip huge lines in the airport then! The locals filled us in on this info which we were forever grateful for knowing.

Room Tip: Rooms are clean and modern. Stocked with snacks and drinks, but beware b/c they charge high to eat...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Corinne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, April 9, 2014
Dear CorinneL,

Thank you for your kind review!
We are delighted that you had a good stay at our Hotel. We are very happy that our team was able to provide such great service during your stay.
Thank you for staying with us and allowing us to take care of you and we look forward to being able to do it again for your next stay!

Kind regards,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Springs, California
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 20, 2014

This hotel is quiet, comfortable, clean, budget friendly and staff friendly. What more can you ask for? Ok, so they do have an exercise room too. Oh yes, the Internet was available and FAST. I couldn't believe it was a hotel connection!

We didn't try the restaurant but did walk into it to see what they had to offer for breakfasts. It reminded me of a Holiday Inn where you know the food would be good. The reason we didn't eat there is because it was not part of the room (you can get it as part of your package).

In my opinion, this would be the only place I would stay in San Jose. It is in line with any of the chain hotels at a lower cost. You can't go wrong staying here.

Room Tip: I don't stare out of hotel room windows. If you do, ours faced the back of another building and...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank avanti43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Hotel Holiday Inn Express San Jose Forum Costa Rica, responded to this review, March 25, 2014
Dear avanti43,

Thank you so much for your wonderful review. We are very proud of the consistent service provided during your recent stay at our hotel.

Do not hesitate to contact us for your next stay, it would be our pleasure invite you to enjoy our tasteful breakfast !

Best regards,
Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Holiday Inn Express San Jose Forum Costa Rica

Property: Hotel Holiday Inn Express San Jose Forum Costa Rica
Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Holiday Inn Express San Jose Forum Costa Rica 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Hotel Holiday Inn Express San Jose Forum Costa Rica Province Of San Jose - Santa Ana

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