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“Great Hotel Super Location!”

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Toronto, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel Super Location!”
Reviewed February 16, 2014

Stayed at this hotel for the last night of my Costa Rican surfing trip and it was the best we could possibly have done, the location was amazing close to restaurants, shops, gas stations and the highway. Also a ten minutes drive from the airport.
The Hotel is new so every room is very comfortable, clean, fresh and modern, the staff is friendly and helpful. We had to leave super early in the morning for our flight and because at that hour the breakfast was not yet opened, the staff prepared a very nice sandwich to go so we can catch our plane without an empty stomach..... Highly recommended!!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Playero1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, February 24, 2014
Dear Playero 1984,

Thank you very much for recommending our hotel.
We are very happy to hear you had a good experience visiting our Hotel and neighborhood. Specially, our restaurant team is very proud of having delivered you an unforgettable service before you leave Costa Rica. We are delighted to hear your appreciations about our efforts to deliver a pleasant stay.

We would like to have here again in your future trip to our country.
Pura Vida!

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
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    30
    4
    13
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90
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
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English first
Tubingen, Germany
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 4, 2014

The hotel seems to be rather new. Rooms are modern and clean. Windows are strange - you cannot open these, hence fresh air is only coming form aircondition. Minibar overpriced, WIFI good and free. Breakfast good if you get up very early, not so good anymore if you get up a litle later. Good coffee but not hot... Service: space to improve...Gym: small but clean ans functional.

..The walls are so thin, if your neigbour opens a beer you can heear it...

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Schwabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, February 11, 2014
Dear Paetmi,

We appreciate your review, thank you for the time you had to write it and share your experience in your recent visit to our Hotel.

We are happy to hear that you noticed that our hotel seems rather new after five years of a successful operation, this reflects the effort of our entire team to keep high standards of our Hotel Brand and deliver a comfortable experience to our guests.
About the restaurant service, we will be following up on you comment with our F&B manager, we do hope next time you visit us you can enjoy our menu and service again.

Kind regards,

Ingrid Alfonso
Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Park City, Utah
Level Contributor
166 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed January 25, 2014

It is rare a hotel gets five stars, everything has to go perfectly and it did. Not a single complaint, the computers were free, fast. The front desk guy Frederick was exceptional and took the time to draw out an elaborate map. Accross the street is a market where you can walk and get snacks. We got 71 for price on hotwire, but when we tried it again for the night before we exited the country than it was over 130 so grab a room for cheap.

Room Tip: They have a view of a fast food driveway, but its a perfect airport hotel. 20 cab ride.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dolldetails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, January 28, 2014
Dear Dolldetails,

Thank you very much for your kind comments, we make sure to pass them on to our entire team that has worked to make your stay pleasant.
We are happy that our Front Desk team assured that you had the necessary at that moment of your journey in Costa Rica and you could appreciate their efforts.

We look forward to having you again in our hotel when you return to our country.

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 16, 2014

We chose this hotel as our first and last stop for travel to Costa Rica. Happily, it was everything we wanted, and more. The rooms were spotless, the staff was friendly and professional, the facilities were super clean, and the whole building even smelled nice, instead of that dreaded industrial cleaner scent you encounter so often in the states.

We ate breakfast in the on-site restaurant and it was both fresh and well stocked.

The room and bathroom weren't huge, but it was certainly adequate for two adults.

The only downside we could come up with was the uncomfortable toilet seat and the overhead smoke detector that flashed green lights all night. For those who are extremely picky, being aware will make them less of a problem. For everyone else, I doubt they would even notice.

One more thing: if you stay at this hotel and love Indian food, be sure to visit Naans & Curries just across the street--best Indian food we've ever eaten!

Room Tip: Some rooms have a corner window in addition to the main window--it's a nice bonus if you enjoy l...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, January 28, 2014
Dear Cindy S,

Thank you very much for your review, we are very happy to know that you enjoyed your stay at our Hotel. We will be sure to share your comments with our team, especially with Housekeeping who cares about having immaculate rooms for our guests.

We are glad you could also enjoy our neighborhood, now with greater variety of restaurants available just steps from our hotel.

We hope to have you again when I return to Costa Rica!

Pura Vida,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 8, 2014

We stayed at the Indigo on our way to scuba diving in Cocos and really loved our "short but sweet" stay.
The rooms are very well-appointed and the bed was a real delight !

It's a bit far from San Jose town centre but we were told that was best avoided.
There are plenty of inexpensive, quick restaurants and shops around the hotel if you need any last minute purchase.
We would definitely stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, January 9, 2014
Dear Lucia K,

Happy New Year!

Thank you for recommending us! We are glad to hear about your short and pleasant stay at our Hotel.

It will be our pleasure to be your host in your next trip to Costa Rica!
Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 31, 2013

the hotel is new and modern, is well maintained and clean. The staff is great and do their best to help. It is well located in Lindora/Santa Ana and have plenty of option to eat out within walking distance. The breakfast is just ok, the hot food like eggs is usually warm at best if not cold. I´ve stayed twice and definitely recommend it.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oscar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, January 9, 2014
Dear Oscar M.

Happy New Year!

Thank you very much for your courteous words, we are very happy to hear you enjoyed your stay in our hotel and vicinity. We have addressed your recommendations to our Executive Chef who will be checking on this detail and make adjustments accordingly.

We appreciate you recommend us, and we look forward to having you again in your next trip to Costa Rica!

Pura Vida!

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 30, 2013

We stayed at Hotel Indigo from Dec 22-Dec 29 and enjoyed it very much. The room was large with a kitchen table, sink, coffee maker, fridge, tv, couch, chair, and coffee table in the living room area. The room also had a treadmill, exercise ball, yoga mat, and TRX training system which was handy. The bedroom was large with a full size closet with organizer, hangers, and a full size ironing board. The bathroom is large with a giant walk in shower and plenty of counter space.

The hotel has a nice fitness facility which is equipped with treadmills, bikes, an elliptical, benches, yoga mats, exercise balls, TRX trainers, resistance equipment, small free weights and a water cooler. Outside the fitness facility is the pool and lounge area (can also be accessed through the lobby). The pool area was always clean, however the water is very cold (I'm a Canadian girl who grew up on the ocean so I mean cold) so I only went for brief swim twice the entire trip.

The restaurant at the hotel has good food. We had a Christmas Eve buffet as well as a breakfast buffet two times during our stay.The hotel is surrounded by restaurants, shops, and there are two grocery stores nearby. The Fresh Market is just across the street from the lobby and has a good selection of fruit/snacks/beverages.

Overall, the room was clean and comfortable, and the staff at the hotel were very helpful with knowledge of the area and lots of suggestions for things to do. Ivianna was very helpful and even booked a tour for us. Frederic saved us a lot of time upon checkout by suggesting that we purchase our Costa Rican Departure Tax at the hotel rather than at the airport (when we arrived at the airport the wait for this tax form was about 30 minutes).

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abnewf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, January 9, 2014
Dear abnewf,

Happy New Year!

Thank you very much for your kind review. We are happy to hear you enjoyed our new set for Stay Fit Suites, providing with all facilities for guests who like exercise without leaving the room. Do not hesitate to ask for this Suite in your next visit!
And as you noticed, our neighborhood experiences improvements, new restaurants, bars, and stores opened recently, such changes make more interesting a stay for our visitors.
We hope to have the honor of serving you again should your travels bring you back to Costa Rica!

Kind regards,

Ingrid Alfonso
Guest Service Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Forum

Property: Holiday Inn Express San Jose Forum
Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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