I had originally written a poor review on this hotel, due to my initial experience with them titled "Missing money...". However, I wanted to make mention of the follow up from Manager Carlos Aya in an effort to fix the issue at hand and change for the better my perception of the hotel and its service. I must say that his efforts and due diligence have been really appreciated, and I can say that he genuinely cared for my total satisfaction, by going above and beyond to make sure I was happy with the end result, which is something you really don't see these days.
Thanks to the efforts of Mr. Carlos Aya hotel Manager, I would give this hotel a second chance...
- Official Description (provided by the hotel):
- Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana