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“good but nothing special”

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Zurich, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“good but nothing special”
Reviewed February 6, 2013

I had to spend a night here for pickup on a Liveaboard trip to Cocos Island. The hotel was ok, but nothing special and too expensive for what it is. I guess this is mainly used for business trips. Staff was mixed, some very helpful others not so friendly.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelina_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, General Manager at Holiday Inn Express San Jose Forum, responded to this review, February 14, 2013
Dear Travelina_11,

Thank you for your kind comments and feedback which help us improve our services, we will review our service standard with all our staff at an upcoming meeting to take place next week and will share your opinions with them.

Since we open four years ago and as you can see in other reviews, we have been honored with very positive comments from our customers thanks to the professional and enthusiastic staff we are lucky to have working with us. We apologize if someone in my team was not kind enough to make you feel better.

Regarding prices, we monitor the market place on regular basis and know that we have very competitive rates and prices if you have a specific issues, we will be glad to double check them to make sure that any charge made on your bill was accurate.

We look forward to welcome you in the future,

Kindly,

Carlos Aya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 25, 2013

I would absolutely stay here again. We only stayed 1 night as we arrived in SJO late and drove to MA early the next day. The restaurant was closed for the night so we walked across the street to the Asian Hibachi place. Very modern restaurant with great service. Room was comfortable and clean and modern. Parking is easy. It might have been hard to fing if we hadn't had GPS in the car.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank issyluna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoCR, Guest Service Executive at Holiday Inn Express San Jose Forum, responded to this review, February 20, 2013
Dear Issyluna,

Thank you so much for your kind words and for choosing Hotel Indigo as your hotel during your vacation in Costa Rica. We are very delighted to read that you found the hotel and neighborhood very convenient to your visit.

For our guests we have room service 24 hours and for late arrivals we offer light dishes. We are located just 20 minutes from the airport in the new developed area called Lindora, surrounded by a variety of restaurants like the one you visited, bars with local flavor, banks and business parks all of them walking distance.

It has been our pleasure had you as our guest, we will be more than glad to be your host in your next trip to our country.

Best regards,

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 13, 2013

The hotel is small but well appointed for business with all the basics in room and the interior design is modern and beautiful .I was disappointed that some fixtures are not high quality e.g plug outlets coming off the wall and that not enough soap was provided. The good thing is that the service level of the staff is so high that I think all of these things could be fixed easily. All the requests I made for more difficult service were met with a great attitude,ability to resolve, empathy and efficiency...all with a smile!! Food is limited but with some good items . It would seem that they focus on their room hospitality and let the any restaurants around look after your diverse food requirements

Room Tip: Ask for a room that faces the field rather than facing the area with the restaurants
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Talkshop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, January 16, 2013
Dear guest.

We greatly appreciate your kind words and comments about our hotel and the service you received during your stay. We are taking note of the situation you mention happened in your room and are making rectifications immediately with managers in charge.

We are pleased you had a good experience with our staff, our commitment is always provide warm service and immediate response.
Regarding your comment on our menu, we are making some improvements including a variety of options to please our guests, that goes from local and organic products, to imported ones like sirloin and salmon. In our neighborhood, visitors have different choices since we are surrounded by good restaurants offering Peruvian food, Asian fusion, some specialized in meat imported from Argentina, Italian and fast food among others.

We look forward to have you with us again when you come back to Costa Rica!

Pura Vida!
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Toronto, ON
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 4, 2013

We stayed one night at this great hotel! The hotel is conveniently located by tons of restaurants, grocery stores, shops etc. Our room was a nice size, beautifully decorated (I love Indigo's floors), and the toiletries were wonderful. We were greeted with fresh lemon-mint juice, a nice little touch. We used the pool and ordered lunch. Both met our expectations. The wifi signal is strong. I would highly recommend this hotel!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Canadian_Nomad_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, January 9, 2013
Dear Canadian_Nomad_123,

Thank you very much for your kind words, we are always grateful to receive our guest’s comments.

For many travelers our hotel is the ideal place for their first night in San Jose, the beginning of their adventure in Costa Rica and as their last day in the country. Our neighborhood has a variety of restaurants, bars, shops and banks; we are located on one of the most recent developed areas in town.

We will be pleased to have you as our guest in your next trip to Costa Rica.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 29, 2012

I stayed here for 1 nights on 2 separate occasions while arriving and leaving San Jose and waiting to be picked up for an Okeanos Aggressor liveaboard trip in Cocos Island.

Not much to say to fault this place. It is very clean, the staff is very nice, the rooms are nice, bed comfy, good shower, etc.. it is obviously well managed.

The breakfast is a tad expensive for what it is though for that price you would expect much more quality items.

The receipt you get from the restaurant is as confusing as was mentioned several months ago by earlier reviewers.

There is open access wifi through the hotel, it speed is perfectly reasonable, a bit of latency at time. It is unrestricted so can use it through any device.

The hotel is conveniently located for my purpose, not so much if you are looking for tourist place, there is a supermarket 2 minutes away, plenty of Banks/ATMs, a pharmacy, sports shops, lots of nice restaurants around as well if you fancy it you will find your McDonald, Burger King and KFC around too.

Taxi to and from the airport is 15 mins away or so and will cost you around $15 USD.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bearadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, January 9, 2013
Dear Guest,

Thank you very much for your kind comments, your review is highly appreciated. We are very pleased to know you had a good experience in our Hotel and neighborhood on your last trip to our city.

Regarding the receipt from the restaurant, we gladly confirm that it has been fixed, currently the check shows only on line for tips. About your comment on breakfast, we are very sorry to hear your expectations were not met. Our restaurant offers different options on the menu, we have alternatives trying to reach most tastes of our guests. Kindly we invite you to get in contact with us to provide with more details and we gladly make improvements accordingly. We will be more than pleased to invite you for breakfast when you come back to our Hotel.

It would be our pleasure to have you here again in your next visit to Costa Rica. We hope we can see you again soon!

Pura Vida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2012

It is a small hotel, but relatively new and well located (not as well as Courtyard Marriott but well enough). One thing that I liked a lot and perhaps it is not important for others, is that many things were eco friendly and the floors were never too cold, not even int he bathroom. Food was just Ok, do not expect too much but it is decent. Service was also fine, not everybody was super kind or too eager to help, highlights to roomservice, the help desk for wi fi support and one of the shifts of front desk.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KMK3112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, November 13, 2012
Dear Kari Mar,

Warm regards from Costa Rica!

Thank you very much your kind words, we appreciate always our guest’s comments. We are very pleased to know you had a good experience in our Hotel during your recent stay.
We are conveniently located in the new developed area Lindora - Santa Ana, surrounded by banks, important business centers, and a variety of restaurants and bars, all walking distance.
For us, your appreciation of our efforts on initiatives to help the environment is highly valued, thanks for notice it and share your thoughts. As a result of our team work on green actions, the hotel was awarded by the CST with 5 leaves, equivalent to 5 stars in Sustainability.
The CST is the entity in Costa Rica in charge of evaluates such efforts in the Tourism industry and proudly Hotel Indigo got the highest level. We keep working on it!

Regarding your comment on the food, we would like to have more details on your preferences, we kindly invite you to send us additional details on you appreciation about the food, our concern is to improve the alternatives offered to our guests. We are working on reinforcing service quality standards with all our staff.

We do hope you have the opportunity of notice enhancements in your future visit.

Pura Vida!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 2, 2012

I have stayed at the Indigo a few times for business travel. The hotel is always clean and the staff is friendly. The internet works well (wireless) and the breakfast buffet is sufficient. I like being able to walk to your offices in Forum II and being able to walk to various shops and restaurants. It's not close to any beaches or tourist attractions but is about a 20-30 minute drive to the airport. One day a coworker went fishing and brought the dorado back to the hotel bar. They made awesome ceviche for us and went out of their way to see that we were happy.

Positives:
> Clean rooms and friendly staff
> Free WiFi
> Close

Opportunities For Improvement:
> You can't get a cold soda bottle to go - they keep it warm and have to pour it over ice if you want to chill it
> The receipts you have to sign at the restaurant are confusing ("propina" and then "total tip")

Room Tip: Pay your departure tax at the hotel before you leave for the airport to save time.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BostonFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, November 5, 2012
Dear BostonFisher,

Receive warm greetings from Costa Rica!
Thank you so much for your comments; we appreciate our guest’s compliments and suggestions. We gladly are going to share with our staff your experience at the hotel and specially the restaurant’s staff for taking care of your special request with your catch of the day.

We appreciate your recommendations for the Restaurant, this is a good opportunity to improve our service. Reviewing restaurant receipt, it shows 2 different lines for tips, currently anyone might be used for additional tips and now we understand this may cause confusion, we are going to work on it.

We hope we can continue to be your property of choice when traveling to Costa Rica!

Pura Vida!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Forum

Property: Holiday Inn Express San Jose Forum
Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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