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“Indigo Costa Rica Review”

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Reviewed November 2, 2012

I have stayed at the Indigo a few times for business travel. The hotel is always clean and the staff is friendly. The internet works well (wireless) and the breakfast buffet is sufficient. I like being able to walk to your offices in Forum II and being able to walk to various shops and restaurants. It's not close to any beaches or tourist attractions but is about a 20-30 minute drive to the airport. One day a coworker went fishing and brought the dorado back to the hotel bar. They made awesome ceviche for us and went out of their way to see that we were happy.

Positives:
> Clean rooms and friendly staff
> Free WiFi
> Close

Opportunities For Improvement:
> You can't get a cold soda bottle to go - they keep it warm and have to pour it over ice if you want to chill it
> The receipts you have to sign at the restaurant are confusing ("propina" and then "total tip")

Room Tip: Pay your departure tax at the hotel before you leave for the airport to save time.
See more room tips
  • Stayed: September 2012, traveled on business
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3  Thank BostonFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded November 5, 2012

Dear BostonFisher,

Receive warm greetings from Costa Rica!
Thank you so much for your comments; we appreciate our guest’s compliments and suggestions. We gladly are going to share with our staff your experience at the hotel and specially the restaurant’s staff for taking care of your special request with your catch of the day.

We appreciate your recommendations for the Restaurant, this is a good opportunity to improve our service. Reviewing restaurant receipt, it shows 2 different lines for tips, currently anyone might be used for additional tips and now we understand this may cause confusion, we are going to work on it.

We hope we can continue to be your property of choice when traveling to Costa Rica!

Pura Vida!

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133 - 139 of 263 reviews

Reviewed October 31, 2012

This is a very nice hotel and it's obvious they care about the travelers experience. The room were spotless and well appointed. The internet speed was good and I experienced not issues. The bed and linenes were exceptional and afforded a good nights sleep. Very nice LG flat screen TV with a nice selection of channels. The bathroom was modern and clean with plenty of accessories. I had a delicious panini sandwich through room service. All in all, a comfortable place to stay when in San Jose.

  • Stayed: October 2012, traveled on business
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1  Thank Lorenjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded November 5, 2012

Dear Lorenjohn,

Greetings from Costa Rica!

Thank you very much for your kind comments, we are very pleased to know that you had delighted time in our Hotel during your stay in recent days.

As a part of InterContinental Hotels Group, our concern is always keep high standards that our guests are used to get at Boutique Hotels like ours.

We do hope to have the opportunity to welcome you back as our guest one more time.

Pura vida!

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Reviewed October 19, 2012

Like some other reviewers we stayed here for one night before heading off to Cocos Island the next day. The hotel itself was very nice and we had a great room and a very comfortable bed!

We arrived late so didn't get to try the hotel restaurant, but as we were leaving we noticed an abundance of restaurants on the main road so you definitely would not go hungry. I did feel that there was a bit of a strange combination of foods on the breakfast buffet, but probably not dissimilar to other hotels in this area.

We didn't get to see any of the immediate surrounding area and I'm not sure how good the location would be as a base to explore San Jose/Costa Rica (as I simply do not know) but it was fairly close to the airport and made a great stopover hotel and we wouldn't hesitate to stay here again.

  • Stayed: September 2012, traveled as a couple
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Thank sisisisisisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded October 26, 2012

Dear Guest,

Thank you for kind words, we are delighted that you enjoyed your stay with us.
As you mention on your review, Hotel Indigo is located in a vibrant neighborhood with several restaurants, shopping malls all within walking distance. This area is very convenient for travelers even for leisure or business, close to the airport, easy access to downtown, and short distance to important corporate complexes.

Regarding breakfast, we would like to tell you a little of our customs, for us, Costa Ricans, breakfast is the most important meal of the day. It is very common to have rice and beans, combination named “gallo pinto”, that is served along with fried plantain, sour cream, scramble eggs and tortilla made of cornmeal. We are happy to keep up this tradition and offer it to our guests. Since we have visitors from many other countries, we try to please different tastes and have a variety of choices at that time.

It would be our pleasure to have you here again and hope you have the opportunity to enjoy a typical breakfast at our hotel.

Our best regards,

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Reviewed September 29, 2012

I lived here from aug to oct for a work trip. The staff was very friendly and helpful. Spanish helps but most of them know English really well. The only thing gripe I could have was the Internet speeds could have been better. Streaming Netflix was tough during certain busy hours. The food here is excellent though so it was ok. Fruit was always fresh and the dinners didn't get old for me.

  • Stayed: August 2012
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Thank Jimi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded October 4, 2012

Dear Jimi3,

Thank you very much for your kind comments. It has been a pleasure to have you staying with us and we hope we can see you again soon.
Customer Service for us is one of our hallmarks and we are glad you found our staff friendly and helpful.
We appreciate your feedback on the Internet speed, this is one of the most important services that we concern to offer with excellence to our guests and we will take action on this.
It is great for us to hear from someone that has been staying with us for so long that likes to dine with us frequently, it certainly says we are doing well with our restaurant and we will work to keep it this way and better.

Best regards,

Pura Vida!

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Reviewed September 21, 2012

I stayed at this hotel for one night as a stopover point enroute to a Coco's Island SCUBA diving liveaboard. This hotel is one of the two pick up locations for the chater.

The hotel is about 20 minutes from the airport. Taxi fare was 12,000 colones, maybe $20-$25 USD. The security in the hotel was great. You need to use your room key to make the elevator work from the lobby. And the key is pre-programmed so once you slide it, it knows what floor to bring you to. In the evenings an armed gaurd was posted outside of the hotel. Im not sure why this was needed as the neighborhood looked okay, but better safe then sorry. The rooms were very clean and modern looking. The room had a nice flat screen TV with satellite containg both english and spanish programming. My only comment would be the shower drain which was slightly blocked. By the end of the shower we were in ankle deep water.

I cant comment on the breakfast as I didn't pay for it. But it seemed a little pricey to me. I think it was $20 USD per person. What I did instead was walk across the street to the supermarket and buy fresh fruit, juice, snacks and empanada's for the upcoming few days. Also in the immediate area was a Scotia Bank, and Applebee's and various other restaurants and services.

Overall, I had no complaints and would reccomend this hotel.

  • Stayed: August 2012, traveled with friends
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Thank krissyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded September 25, 2012

Dear Krissy,

Thank you very much for your kind words, your review is highly appreciated. We are taking notes of your recommendations on the room and restaurant, we will be making adjustments accordingly.

We appreciate the opportunity you gave to us to be your hotel in this trip to Costa Rica. Hotel Indigo is the Boutique Hotel brand of InterContinental Hotels Group, conveniently located at about 20 minutes from the airport in the new developed area called Lindora; surrounded by important business centers, supermarket, banks and a variety of restaurants and bars all with local flavor and located just few steps away.

It was our pleasure to have you as our guest, we will be more than glad to be your host in your next trip to Costa Rica.
Pura Vida!

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Reviewed July 29, 2012

This hotel met and exceeded our expectations. The rooms were clean as a whistle and the hotel staff could not have been nicer The hotel is off the beaten path but the bus line is a block away and can take you to downtown san jose in 30 minutes or less. We ate in the restaurant
and had room service and both were very good on a hotel scale. The nearby
restaurants were very good and the shopping and banking were close by. If I were to visit San jose this would be the place. If you have accessibility issues don't fret the rooms are spacious and the bath is ample to handle a wheelchair with a shower chair.

  • Stayed: July 2012, traveled with family
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Thank jr3833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded August 10, 2012

Dear Guest,
Greetings from Hotel Indigo San José Forum Costa Rica!

Thank you very much for your kind review; it was a pleasure to have you here with your family on your recent trip to Costa Rica. We are glad to know that our hotel was suitable for your needs and have exceeded your expectations. Our goal is to maintain high standards of service and quality.

This neighborhood offers a variety of nice restaurants and bars, many banks and shops around the hotel and access to San Jose downtown.
We would be honored to have you in our hotel on your next visit to Costa Rica!

Pura Vida!

Ingrid Alfonso

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Reviewed June 25, 2012

this review is a bit late, and i really thought long and hard about writing a review.

basically, this hotel is staffed by crooks that think they can walk into your room when they think you are not there. and when the surprisingly find you in the room make up some bs excuse for opening your door when not invited.

when you travel, you should feel safe that no one is going to barge into your room.

the staff is rude and pretentious. the decor is nice, but to me, it is a facade for a terribly run hotel.

Stayed: July 2011, traveled on business
2  Thank beckers1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Beckers 1975,

We appreciate the time you had to write this review, we regret this happen one year ago which makes it harder for us to follow-up on this situation.

Kindly we invite you to get in contact with us to provide with more details on what exactly happened so we can revise any standard and make it better for any future reservation you may have.
We take these comments very seriously and it is our commitment to be the best hotel in the area.

Kind regards,

Ingrid Alfonso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Forum

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range: $76 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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