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“stay somewhere else” 1 of 5 bubbles
Review of Holiday Inn Express San Jose Forum

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“stay somewhere else”
1 of 5 bubbles Reviewed June 25, 2012

this review is a bit late, and i really thought long and hard about writing a review.

basically, this hotel is staffed by crooks that think they can walk into your room when they think you are not there. and when the surprisingly find you in the room make up some bs excuse for opening your door when not invited.

when you travel, you should feel safe that no one is going to barge into your room.

the staff is rude and pretentious. the decor is nice, but to me, it is a facade for a terribly run hotel.

Stayed July 2011, traveled on business
Helpful?
2 Thank beckers1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, July 5, 2012
Dear Beckers 1975,

We appreciate the time you had to write this review, we regret this happen one year ago which makes it harder for us to follow-up on this situation.

Kindly we invite you to get in contact with us to provide with more details on what exactly happened so we can revise any standard and make it better for any future reservation you may have.
We take these comments very seriously and it is our commitment to be the best hotel in the area.

Kind regards,

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

234 reviews from our community

Traveler rating
    89
    101
    28
    3
    13
See reviews for
29
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84
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam
Level Contributor
114 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed June 11, 2012

The hotel is about 20 minutes from the airport. Taxi fare was 9.000 colones, which is about 18 or 20 US dollar. Friendly staff at the reception.

Very modern, clean and beautiful room with a very large bed.
Excellent bathroom with great shower. Also provided is a coffeemaker.

Hotel is situated next to a business center - not in the city center -
with several restaurants and across the street is a large supermarket. As far as I can tell not much to do in the area.

So for a night before or after a long flight an excellent hotel.

  • Stayed May 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DiveJedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, June 14, 2012
Dear Dive Jedi,

Thank you very much for your kind comments, we are very pleased to know that you had delighted time in our Hotel and neighborhood during your stay.

As you mentioned, Hotel Indigo is located just 20 minutes from the airport in the new developed area called Lindora, surrounded by important business centers, banks and a variety of restaurants and bars with local flavor all of them reachable walking distance.
It has been our pleasure had you as our guest, we will be more than glad to be your host in your next trip to Costa Rica.

Pura Vida!

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 17, 2012

Very clean well run hotel in the up market part of San Jose with lots of restraunts nearby

Room Tip: This is very much a metropolitan hotel with rooms at a very high standard no matter which aspect the...
See more room tips
  • Stayed February 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, May 22, 2012
Dear Diving Scotsman,

Thank you so much for your kind comments, we are pleased to know you enjoyed your time at Hotel Indigo. Our concern is always keep high standards that our guest are used to get at Boutique Hotels like ours.

Our neighborhood offers a wide variety of bars restaurants, shops, banks and new alternatives for savvy travelers!

Hope to see you again in our Hotel!
Kind regards,

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 24, 2012

Staff are friendly and attentive.

The restaurant is very limited and not the greatest of value.

Very good stay but eat somewhere else like across the street.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, March 5, 2012
Dear Dexco,

Receive our warm greetings from Costa Rica!

Thank you so much for your comments; we appreciate our guest’s compliments and suggestions.
Currently we offer breakfast, lunch, dinner and Room Service 24 hours, however wanted to improve our service we will have a complete renewal of the restaurant, including name and layout.

We do expect to have all these changes in the near future, and most likely in your next trip to Costa Rica, you will have the opportunity to enjoy our service, food and setting.

Best regards,

Ingrid Alfonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, AZ
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed February 22, 2012

Very clean rooms.
Exceptionally friendly staff.
Only negatives:
GPS took us from the International Airport through what appeared to be some 'seedy' areas, but then we appeared at a main street and the hotel was there.
Only about 10 miles but many, many turns and only the GPS would have got us there.
Where you parked your car, 24/7 guards were on duty but we had no problems at all.
After being in CR for a few days, we've found that security issue is the norm.

Room Tip: Definitely, not a destination, but a place to call home after landing in SJ and moving off to wherev...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wallywhitcomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, March 5, 2012
Dear guest,

Thank you very much for your kind words, we are always grateful to receive our guest’s comments.

For many travelers our hotel is the ideal place for their first night in the country, it would be the beginning of their adventure in Costa Rica and sometimes for the end of their trip.
We are located in Santa Ana, in a neighborhood with a variety of restaurants, bars, shops, business parks and banks; we are in the middle of one of the most recent developed areas in town.

We hope you have the opportunity to enjoy the benefits of this vicinity in your next visit to Costa Rica.

Kind regards,

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 17, 2012

After a long day of flying, nothing sounds better than a shower and a good bed. The staff was pleasant, the room was neat and tidy, the bed was good. I find the beds in costa rica are hard. The breakfast buffett in the morning was pleasant.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank captain_parrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Manager at Holiday Inn Express San Jose Forum, responded to this review, February 23, 2012
Dear Captain Parrot,

Greetings from Costa Rica!

Thank you very much for your kind review; we are glad you let us know that our hotel was suitable for your needs. We are going to share your words with our staff, they will be very
pleased to hear your comments.

We do hope to have the opportunity to have you here in your next trip to Costa Rica!

Best regards,

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Managua
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 28, 2012

I have just completed a two-night stay and was very satisfied. This boutique hotel has everything for the business traveller; the rooms are bright, fresh and spotlessly clean, with free hi-speed internet, the bathroom is modern, and the room size is more than adequate. The amenities; pool and gym are very fine given the size of the hotel. There are two computers available in the lobby, with free printing facilities. The decor is very much in keeping with Costa Rica´s pride in nature; fresh flowers, and large wall size posters of forests and animals give the visitor a reminder of the country´s beautiful biodiversity, even if they still haven´t gone beyond the city.

The breakfast and meal offerings at the resturant are varied, although the scrambled eggs could be improved; they might have been made with powdered egg, rather than the real thing. But the range of fruits, and deliciously fresh croissants made up for the disappointing eggs.

There are a number of resturants in the close vicinity; the closest is just across the street, which is very useful since no taxi is required. It offers a fusion of Asia - a blend of Japanese-Thai-Vietnamese. There is a mall close by too, and the area is upbeat and modern, since it is an area which is undergoing new office development.

The hotel offers a more intimate and cosy stay, especially important female business travellers. Larger hotels that offer more ammenities often lack the personal touch. One small suggestion from a satisfied customer - include a hairdryer in the room, please.

I would stay at this hotel again, and would recommend it both for business and for a base in San Jose, for those who intend to move on to the beach our other location during their stay.

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TubbManagua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this review, February 1, 2012
Dear TubbManagua,

Greetings from Costa Rica!
Thank you very much for your kind comments and complete review of our hotel. We are very pleased to know that you had delighted time in our premises and neighborhood during your stay in recent days.
Regarding your concern about breakfast, we gladly tell that all our products like fruits, breads and eggs are completely fresh gotten directly from the local market. We are sure that in your next stay you will have the opportunity to enjoy many different and fresh flavors of Costa Rica served in our restaurant.
Again thanks for your very positive account of your experience while our guest. We hope we can continue to be your property of choice when traveling to Costa Rica!

Pura vida!

Ingrid Alfonso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Forum

Property: Holiday Inn Express San Jose Forum
Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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