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“Excellent Boutique for Business”

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Holiday Inn Express San Jose Forum
Ranked #7 of 8 Hotels in Santa Ana
Reviewed January 28, 2012

I have just completed a two-night stay and was very satisfied. This boutique hotel has everything for the business traveller; the rooms are bright, fresh and spotlessly clean, with free hi-speed internet, the bathroom is modern, and the room size is more than adequate. The amenities; pool and gym are very fine given the size of the hotel. There are two computers available in the lobby, with free printing facilities. The decor is very much in keeping with Costa Rica´s pride in nature; fresh flowers, and large wall size posters of forests and animals give the visitor a reminder of the country´s beautiful biodiversity, even if they still haven´t gone beyond the city.

The breakfast and meal offerings at the resturant are varied, although the scrambled eggs could be improved; they might have been made with powdered egg, rather than the real thing. But the range of fruits, and deliciously fresh croissants made up for the disappointing eggs.

There are a number of resturants in the close vicinity; the closest is just across the street, which is very useful since no taxi is required. It offers a fusion of Asia - a blend of Japanese-Thai-Vietnamese. There is a mall close by too, and the area is upbeat and modern, since it is an area which is undergoing new office development.

The hotel offers a more intimate and cosy stay, especially important female business travellers. Larger hotels that offer more ammenities often lack the personal touch. One small suggestion from a satisfied customer - include a hairdryer in the room, please.

I would stay at this hotel again, and would recommend it both for business and for a base in San Jose, for those who intend to move on to the beach our other location during their stay.

  • Stayed: January 2012, traveled on business
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1  Thank TubbManagua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded February 1, 2012

Dear TubbManagua,

Greetings from Costa Rica!
Thank you very much for your kind comments and complete review of our hotel. We are very pleased to know that you had delighted time in our premises and neighborhood during your stay in recent days.
Regarding your concern about breakfast, we gladly tell that all our products like fruits, breads and eggs are completely fresh gotten directly from the local market. We are sure that in your next stay you will have the opportunity to enjoy many different and fresh flavors of Costa Rica served in our restaurant.
Again thanks for your very positive account of your experience while our guest. We hope we can continue to be your property of choice when traveling to Costa Rica!

Pura vida!

Ingrid Alfonso

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150 - 156 of 268 reviews

Reviewed January 28, 2012

zero reason to stay here unless you have business nearby, heavy traffic is the norm

the most happening place in the area was Applebee's? go figure

there is no signage on the road for hotel

the front desk staff must not like to speak English as they were incredibly rude

the odd decor in some Indigo hotels works, not so much here

  • Stayed: January 2012, traveled on business
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Thank numberoneson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded February 23, 2012

Dear guest,

Receive warm greetings from Costa Rica!

We are so sorry to hear you had a non pleasant time in our Hotel. As you mentioned, Hotel Indigo is located in the new developed area called Lindora, surrounded by important business centers, banks and a variety of restaurants and bars with local flavor all of them reachable walking distance. This is a very active zone.

Thinking of travelers coming from different areas we have signs in different spots of main roads, we are also available in tools like Google Earth.

One of our concerns is to be able to satisfy our guests’s requests, many of them are visitors that only speak English. To assure we provide with this service we hire local people with English language skills; we are very sorry to hear that you had hard time trying to communicate with our staff at the Front Desk, we review this situation and present our apologies for any misunderstanding during your stay. We are glad to share with you that our Hotel was awarded by IHG recently with its most important prize, The Torchbearer Award, that is given to hotels that have achieved the highest levels of excellence in all aspects of operations – from quality to customer satisfaction, based on overall guest satisfaction score.

Also we are very proud to be one of the winner of a 2012 Travelers' Choice Award in the category “Top 25 Trendiest Hotels In Central America”, being this award the highest honor received from the Tripadvisor community. It is based on the reviews and opinions of millions of travelers and is awarded only to a very select and distinguished group of hotels.

It would be our pleasure to have the opportunity to be your host once again.

Best regards,

Ingrid Alfonso

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Reviewed December 31, 2011

We spent 10 days at the Hotel. The overall service was excellent. The rooms are spacious, clean, comfortable and beautiful decoration. The gym was perfect on size and facilities, so does the pool. Within walking distance there are several restaurants, shopping and a big supermarket. I will strongly recommend the hotel for any kind of travel arrangements.

  • Stayed: December 2011, traveled with family
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1  Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded February 1, 2012

Dear Teresa,
Greetings from Hotel Indigo San José Forum Costa Rica!
Thank you very much for your nice words; for us was a pleasure to have you here with your family for so many days. We are glad to know that our hotel was suitable for your family needs.
We do hope you have the opportunity to experience interesting changes we are having on our menu at the Golden Bean Restaurant in your next time in Costa Rica!

We do hope to welcome you back as our guest once again.

Pura Vida!

Ingrid Alfonso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2011

This hotel is great if you are on business, not really good location for tourism. Hotel is great, small one but all amenities you need. Nice room, restaurant is not bad at all. Internet conexion good enough . . . Had a mall in a walking distance and you can get some shopping and different food.

Bad things... hotel does not have fridge on the room and it is hot inside. Air condition is old fashion that make a lot of noise.

Room Tip: Not really a good advise on this... I was on 2nd floor with street view but it was pointing to KFC D...
See more room tips
  • Stayed: December 2011, traveled on business
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Thank Juan_Alejandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded February 1, 2012

Dear Juan Alejandro,

Thank you so much for your kind comments. We are taking notes of every detail of your review which is highly appreciated.

We do offer fridges on request at our front desk with an additional cost; we will take this comment in consideration to make sure to explain this to our guests at check in. We are sorry to hear that you have problems with your air condition, we are working on this with our maintenance department. For your next stay with us please let us know your room preferences and we are going to do our best to please you.

We are confident we can make it right and we do hope to have the chance to welcome you back as our guest once again.

Pura Vida!

Ingrid Alfonso

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Reviewed December 26, 2011

I have just had one night there, I was looking for a hotel near the airport and near the city... So this is what I found :-)
It's well interior- designed, it has a gym, a restaurant and a free wireless. Around the corner are a lot of shops and fast- food restaurants (I choose the "pane e vino" on the other side of the road and was honestly surprised... In a positive way!
So, nothing wrong with this hotel if you need something close to the airport...
Ah, the staff was extremely friendly and tried to help as much as possible.
Even in friendly country like costa rica this is not to be seen everywhere!

  • Stayed: December 2011, traveled solo
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Thank Chrispe1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded February 1, 2012

Dear Chrispe1,

Thank you very much for your kind recommendation of the Hotel Indigo, we are always grateful to receive our guests comments and suggestions.

It has been our pleasure had you as our guest, we will be more than glad to be your host in your next trip to our friendly country!

Pura Vida!

Ingrid Alfonso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2011

A colorfully decorated modern hotel in the Santa Ana suburb of San Jose near the American embassy, the PriceSmart (Costa Rican Costco) and a Walmarts, but inconvenient to the airport. My room was clean and comfortable, moderately sized with a very nice bathroom and shower. There was no refridgerator nor microwave for those needing such appliances. The staff was friendly and helpful. Extra pillows and topsheets were furnished quickly and cheerfully when requested. My rental car was watched by security for the full 24 hours that it was parked there. The staff cheerfully stored my baggage after checkout while I was with my Costa Rican lawyer on business. There is a small pool, an exercise room, a restaurant and a business area. Shopping malls and restaurants are nearby. My only reservation is that I thought it was a tad pricey ($149.), but I would stay there again if I needed to be in that area.

  • Stayed: December 2011, traveled on business
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Thank Alanalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Supervisor at Holiday Inn Express San Jose Forum, responded to this reviewResponded February 1, 2012

Dear Alanalt,

Thank you very much for your kind review, we are glad you had a pleasant stay at our Hotel.

Regarding some extra appliances in rooms, we would like to advise our Suites that have two different ambiences, bedroom and living room. Suites are equipped with microwave, refrigerator, dining room and living room with a 42’ LCD. Our front desk or reservation staff will be more than glad to book for you this kind of room for your future stays in Costa Rica.

We do hope to have the chance to welcome you back as our guest one more time.

Pura Vida!

Ingrid Alfonso

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Reviewed October 27, 2011

We stayed at The Hotel Indigo for one night in September. It was perfect for us! Just outside of San Jose in Santa Ana it had nearby shopping, entertainment and spas. The swimming pool, lounge and gymnasium were very modern and my whole family loved it!

I would definitely recommend this to anyone staying in the San Jose area. Awesome!

  • Stayed: September 2011
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Thank Awesomeepic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ingrid A, Revenue Manager at Holiday Inn Express San Jose Forum, responded to this reviewResponded November 4, 2011

Dear Guest!

Greetings from Hotel Indigo San Jose Forum Costa Rica.

Thank you very much for your kind review. Santa Ana has became an important spot of the new life in San Jose. We are pleased to know that you had a memorable time whit your family in our Hotel and enjoyed our neighbourhood as well.

We do hope to see you and your family here again!

Kind regards,

Ingrid Alfonso

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Forum

Address: Del Centro Empresarial Forum 2 | 150 Mts. Sur y 50 Mts. Oeste, Santa Ana 10903, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Ana
Price Range: $80 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Express San Jose Forum 4*
Number of rooms: 100
Official Description (provided by the hotel):
Located less than 7 miles away from the San Juan Santamaría Airport, the Holiday Inn Express(R) San Jose Forum Hotel has something to offer to every guest. Our convenient location gives you an easy access to business complex Forum 1 and 2, and the industrial zone where major companies such as Ultra Park, Global Park and the prestigious corporate center Plaza Roble are located. Discover the city and visit San José Downtown, home to plenty of museums, shopping malls and colorful markets. Amaze yourself with the architecture of the San José National Museum and admire the Metropolitan Cathedral. At night, enjoy the fast paced nightlife of the city. After a long day, release the stress in the fitness center or at the heated outdoor pool. Relax in the comfortable guestrooms with complimentary Wi-Fi and, later on, enjoy a delicious meal in one of the 37 restaurants within walking distance where you can enjoy the great taste of San Jose's cuisine. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Forum Costa Rica/Province Of San Jose - Santa Ana

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