I went online prepared to write a fantastic review about this hotel when I read the Mgr's response to another member's post re: hidden charges. I didn't know about this and certainly was not told upon check in/out. This is something I'll have to dispute with my credit card company when I get the bill. I hope Hotel Luisiana has some proof that I agreed to the extra surcharge - however minor. Although I commend their efforts for being eco-friendly, I believe it should be the consumer's choice, not have it forcibly taken from one's wallet. It's almost like stealing. Scary, considering we really like the hotel and had wonderful and restful night.
BTW - we stayed at FOUR different hotels in Costa Rica and this was the ONLY hotel that asked for a security deposit. Our friend gave cash, but we used our credit card. Uh-oh. Also, the entire country is very eco-friendly, so I don't know why this is the only hotel that charges a fee???
The rooms (ours and our friend's room) were both very clean, although the tiles in the bathroom needed some cleaning and/or small facelift. We were assigned a huge room with a king sized bed, a second bedroom with a bunkbed and a kitchen with fridge and microwave. This was a nice surprise. As were the free international LD calls.
We did not eat at the hotel, so cannot comment on the food. There is a strip of nice Americanized restaurants/shops near the hotel and we choosed to buy our dinner there instead.
Location: not close to the airport and was difficult to find. We had to ask for directions many times and finally gave up and asked directions to "Santa Ana" only. As we came close to the "vicinity" of the hotel-Santa Ana, we called and got more specific directions. Costa Ricans identify with landmarks as opposed to actual street names.
Prior to finding out about the hidden charges, I would have recommended this hotel. Not so sure now.
- Official Description (provided by the hotel):
- Friendly Hotel in Santa Ana (San Jose) with a Italian restaurant Airport nearby. Close to the airport (5 miles), this Hotel is also near Multiplaza megaMall. 2 km from business district area (forum) and 1 km from the new highway S. Jose-Jaco beach, 6 miles from San Jose. Hotel Luisiana provides a Italian and Japanese restaurant, complimentary wireless Internet access 10 mega, Free international and national call, free parking and 24-hour room service, 24H Free coffee and Thea. Guestrooms open to balconies with city, mountain or courtyard views and feature beds with pillowtop mattresses and led televisions with premium cable channels (100 channel). ... more less
- Reservation Options:
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- Also Known As:
- Luisiana Hotel Santa Ana
- Hotel Luisiana Costa Rica/Province Of San Jose - Santa Ana