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Reviewed October 30, 2018 via mobile

Beautiful traditional Ryokan with enough Western amenities to make my elder friends comfortable. In a traditional room they offered western beds & dining table. Thank you! Fabulous food, bath & service. Near lovely area for shrine & shopping.

Date of stay: October 2018
Trip type: Traveled with friends
Thank danforth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2018

The hotel is top class, very attentive staff, the welcome felt a little bit rough at first but that was just due to the fact that they were not finding my reservation, and probably stress about communicating in English. The facilities are amazing, particularly the onsen which alternates between male & female so that you can see both. The room was big and the futon very comfortable. A shuttle is available to take you to nearby sights or restaurants. Highly recommended.

Room tip: Choose a Japanese room
Date of stay: June 2018
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank DrGuillaume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2018

In spite of all the high ratings for Kotohira Kadan, I found my experience with this ryokan appalling. I have booked this ryokan via a travel website in mid April 2018. There was no contact from Kotohira Kadan whatsoever to confirm the reservation for my stay at the end of May, which one would expect from a top ryokan in Japan. The only other email received was a no-show notice, and the request for the full payment for the stay.

Thereafter I contacted both the travel website and Kotohira Kadan staff and complained about the poor handling of the reservation. While I understand I indeed did not cancel in time based on the fine prints of the initial reservation, but it is also imperative for Kotohira Kadan to confirm and remind guests of their reservation to demonstrate their welcome. Shockingly the staff said such communication is only given to Japanese guests, but not foreigners. Furthermore, the staff said Kotohira Kadan has not been able to remind guests personally since being taken over by a hotel chain several years ago. Lastly, the staff asked whether I am a travel agent! Perhaps if I declared myself as one I would get better treatment? It is understandable that the staff may not be fluent in English so I spoke in Japanese to facilitate the communication. Unfortunately the issue is more than language barrier — it is the ryokan’s inability to handle foreign guests as such they made all sorts of discriminatory remarks, AND showed no interest to rectify the issues.

Even though the staff promised the Okami-san (the General Manager of the Ryokan) will contact me to explain further, I have not heard any reply for the past 7 days. Instead, Kotohira Kadan charged my credit card hurriedly, 10 days before the deadline that was indicated in the notice for no-show.

Ryokan is for travelers who wish to experience Japanese culture and enjoy the comforts of Japanese hospitality and service. Sadly Kotohira Kadan has damaged such stellar reputation. Why would any foreign guest pay top dollars for inferior, impersonal and discriminatory experience at Kotohira Kadan? Buyer beware!

Date of stay: May 2018
Trip type: Traveled with friends
Thank CYHHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2018 via mobile

Definitely go for the house (there are only three of them) if you are willing to splurge. It’s beautiful, spacious and has a private onsen. They even serve dinner in the house although breakfast is at the dining room.

Overall service is good, with beautiful hotel grounds.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank YappsHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2018

Good location and Nice Ryokan!
The price is good if you compare other Ryokan with private onsen. Food is good but not super. If you want to try Ryokan with private onsen, their price is good. The service is ok for modern Ryokan.
If you don't want to pay too much for room with private onsen, you still can book private onsen for 45mins.
We stayed at room 403 with private onsen and open view and I think it is better view than other.
Better not take the room 405 because the view is not good.
Room Tip: Room 403 is better and Room 405 is worst.

Date of stay: February 2017
1  Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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