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2 - 7 of 242 reviews
Reviewed May 30, 2017 via mobile

Ok. I've rated 3 stars. This is one of the most difficult reviews I've written in years. I feel bad about the review cozI really want to have loved the place!!! Would I go back? No. The service is superb. The staff are super friendly. No English spoken. Every room has panoramic views of the islands and the sea. The Japanese style room that we had was large and spacious with a mini couch and armchair by the massive window. Also a low cut table and two chairs on the tatami. But it's a huge sprawling place that has dated terribly. Badly in need of a total refurb. It is very comfortable. It's got this strange lost in the 80s feel. The lowest level is an "entertainment" zone!!! Karaoke, table tennis, machines! And it's really sad to behold. They have clearly aimed at the tour bus market. Most days the place becomes noisy and smoky from 4pm onwards. The dining is surreal. There are several dining rooms and function rooms. We ate in one on level 9. Huge place, bright lights and dated piano music on replay. Dinner, in the main was good and plentiful. However, they are catering for huge numbers so there was quite a bit of reheated food!!!! Breakfast is a buffet - it's fine. Nothing special. Again, bulk catering. We were on half board: breakfast and dinner. Wish we weren't.
Both swimming pools were empty in late May despite warm/ hot weather. Not sure if they are ever filled. Gardens areas are not used though al fresco would be ideal. Café was closed?! I have some tattoos on arms and could only use onsen after 7pm each night. Do use the outdoor bath at night. Or day if no tattoos!
The place is soulless. They need help.
But the staff are superb. Friendly, helpful and attentive.
It's overpriced and we are paying for the amazing location.
Dogashima and Matsuzaki are great. Make sure to do 20 minute boat trip of caves at Dogashima. Great slow safe car driving experience all around the coastal area.

Date of stay: May 2017
Trip type: Traveled as a couple
Thank paulrO1403HS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2017 via mobile

Old school luxury, searches show boutique...however it is rather far from that. Service is good. Staff are only Japanese speaking which is fine and they are lovely as Japanese are. Rooms are clean. Evening meal fair. Breakfast a smorgasbord spread. Decor charming in a 1982 manner of speaking. The Onsen is large and chlorined it seems. Go some where else for a real Onsen. No wifi to really speak of. Background music like a dentist's surgery waiting room. Yes, a bit like a super market really.

The issue is the room charges. Well over priced. 3 people, 2 rooms. ¥75,000. Yes, I know per person is the norm but this was an effort to gouge based on a 1982 pricing and economic model. Price of room doesn't match amenities, meals, decor. It matches the location. The owners must be struggling. Maybe somebody should help them. Shame. Nice view along a nice part of the coast.

Date of stay: April 2017
Trip type: Traveled with friends
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2017

They serve wines and orange juices for "sunset service" in the lounge. We are very lucky to see the sunset because the forecast was "cloudy." Unfortunately there is no Wi-Fi in the room. They serve to your room, dinner with a large variety of great foods. Its menu is available in English, Chinese, and other languages. Breakfast buffet on the ninth floor. Its entrance is on the seventh floor. View from the room and several 360 photos of the hotel are provided. Its 10 o'clock checkout time is understandable (they have to prepare rooms to their perfection), but a bit too early.

Date of stay: December 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank 175ryusukem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2016

We drove from Tokyo and at night on winding mountain roads, it was a bit stressful. But once we got to our rooms, and then to the baths, it was very relaxing. Dinner was served in the room and overall good tasting Japanese food but to my wife the desert was disappointing. Sashimi was good, and it was all fish and veges so it was very healthy. The breakfast served on the 9th floor was expansive and good with a nice view. Try to come before it gets dark, I understand that the sunsets are nice.

Room tip: Ask for a room from the 6th floor and up for the view.
Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Glenn-P-Tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2016 via mobile

The hotel has a nice view of the coast and the onsen is quite large with both indoor and outdoor baths. Dinner in the room was very good and plentiful. The lady who brought us to the room was very friendly and sweet. The hotel also had a free firefly night tour for guests so that was nice. The hotel is slightly dated though and the corridors smell of cigarette smoke. Wifi is available only in the lobby. At the end of our stay, the hotel actually put a paper crane in our car wishing us safe travels and even cleaned our car for us... service is good! However, prices for the hotel are not cheap but i think in dogashima this would be one of the better accommodations already.

Date of stay: June 2016
Trip type: Traveled with family
Thank Cherylcxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
株式会社ホテル銀水荘, Reservation staff. at Dogashima New Ginsui, responded to this reviewResponded November 13, 2016

Dear sir,Thank you for coming to our hotel. And thanks for writing a review.

"HOTARU" is an earnest summer tradition of Japan.
We can see it near our hotel every year, but depending on weather conditions it may not come true.
I'm glad you could take part in a tour for viewing HOTARU.

We will continue to make efforts as a hotel loved by everyone in the DOGASHIMA area.
We hope that you will come and visit us when you travel again in Japan.

From my heart.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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