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Reviewed October 11, 2018 via mobile

There are a couple of key things to note if you are planning to stay here:

1. There are an excessive number of small children that make the hotel feel like a kindergarten most of the time. Do not expect much peace and quiet

2. The restaurant prices are very high and you should make reservations on arrival to avoid disappointment

3. Buffet restaurant Hana Hana is particularly mediocre - avoid dinner here

4. It is very remote and not in walking distance of really anything - expect to stay at the resort unless you rent a car or book an expensive taxi

5. The private beach is nice enough but the “swimming area” is very small and isn’t much to see or do beyond that one bay

6. The sunset out over the sea is beautiful and it should be possible to see from the majority of the rooms in the hotel

TATTOO WARNING: Arrived for the tropical resort segment of our honeymoon only to discover that the pool facilities are off limits to people with tattoos - a fact that is not made clear on the website.

We complained only to be met with a smarmy ‘beach manager’ who basically initially said “just use the beach”... then offered us a free pass to the indoor pool - for one use only (assuming we fully cover ourselves) - not exactly great compensation for your trip being completed derailed and the main facility you want to use being totally off limits to you...

The attitude of the “beach manager” was unhelpful and rude. He was smirking at us while his colleague Yoko (who was translating) attempted to calm us down. It put a dark cloud over our honeymoon (ironic given the Okinawan weather) - complete disregard from hotel management and lack of customer service response.

Yoko was very friendly and helpful and a credit to her customer service skills - she was lovely and clearly trying her very best with us, every hotel should have a Yoko!!!

We appreciate Japanese culture can be tricky with regard to tattoos but there was no forewarning and we would not have booked this place had we known this was the case. Eventually, after two hours in the lobby, the hotel upgraded our room which helped rescue the situation.

Overall our stay was pleasant but not quite the honeymoon highlight we hoped for.

Date of stay: September 2018
Trip type: Traveled as a couple
1  Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2018

We arrived at Hotel Nikko Alivila on Aug 25 night, and we had 4 days of fantastic experience. The outdoor pool and the beach are just amazing, coupled with the great Okinawa weather (although the sudden heavy rainfall sometimes during the day, due to the rainy season). The food at the hotel was just amazing. I remember we arrived late on Aug 25 night, so after taking care of our baby, we would not have the chance to get food (the restaurant closed at 10:00 pm except one with jazz music and good drinks that closed around 11 pm perhaps?). We ordered room service, and the food was amazingly good! Well done!

The location of the hotel is very close to the famous souvenir place Okashigoten and the salt factory Gala Aoiumi, so the location is quite convenient if you want to do some family activities outside of the hotel. On top, it is close to Onna, and about 1 - 2 hours drive to the Aquarium. However, it's quite far to any major convenience stores such as Family Mart and Lawson so please be aware of this. Not to forget to get to the hotel earlier because I found it quite hard to find the hotel when we arrived late that night.

One thing surprising is that this hotel does not have an indoor pool, but a huge indoor spa pool which gives you some kind of relaxation, but you need to pay for it though. Another thing is the first day we arrived we got bottled water in our room, but then for subsequent days there's no more free bottled water, so this is kind of surprising for us given this hotel is not that cheap for the room rate.

The room cleaning service was excellent, and they offered us a huge baby crib. Another surprising thing is that we left the hotel room in a hurry on the first day for some site seeing, so we left some garbage on the floor, with our clothes and baby clothes on the bed messed up. When we came back to the hotel, the garbage was put on the chair...., and the messy clothes was stacked up in front of the TV screen....that's the only thing we need to deduct some points for Nikko, good that this happened ONLY on the first day.

We booked this hotel via Agoda, and we paid extra for a room that has full ocean view, but we ended up in a room with just partial ocean view. Nevertheless, the ocean view is breathtaking, so we were still equally happy, just not sure why we had to pay extra for not getting the room we wanted.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank DaiPok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2018

A nice hotel for family with kids. Rooms are spacious, not new but clean. kids love the pool and beach. there aren't other options for dining besides 3 or 4 restaurants in the hotel which some of them require reservation in advance. Staffs are friendly and welcoming.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank tisantlai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2018

You could stay at the Nikko Alivila for a few days and never leave the complex. There is so much to enjoy here, especially with the hotel boasting a private beach. But this is no typical Okinawan or Japanese hotel - apart from being spacious it is more like something you would find in the Mediterranean with its grand buildings, sandy washed colonial looks topped off by the imposing seaside wedding chapel. The hotel is set over what seems to be acres of magnificently manicured gardens featuring, as you would expect, tropical plants and trees. During my stay the friendly garden team were constantly at work pruning and trimming.
Most of the rooms appear to have ocean views and offer abundant luxuries that invite the indulgent side of guests to unashamedly spill out. Just take the hotel bathrooms, they are bigger than many Tokyo apartments! The beds are comfortable and there’s nothing better than letting the sea air drift in on a warm Grecian….sorry Okinawan, evening.
Such is the vastness of the Alivila it’s easy to get lost on the way to the restaurants, which can be made all the more confusing if you choose to take different routes. Despite the staff being fairly limited in their English going a bit wayward and discovering more about the hotel is kind of fun.
The Alivila offers a variety of restaurants for breakfast, lunch and dinner. I only ate breakfast at the mixed buffet, which was good, where a variety of Japanese and western food was on offer though didn’t have any evening meals here - but I heard glowing reports of the Japanese restaurant. Just be careful to avoid the busiest periods when going in for breakfast.
The hotel is a bit away from it all so may best suit travellers with their own car, but don’t let that put you off, the peace and quiet is refreshing especially if you’ve just come from Tokyo or Osaka.
As I mentioned the hotel has a very nice private swimming beach, though don’t come with your board looking for surf. It better suits those who enjoy a calm swim, perfect for that pre-breakfast wake up or late afternoon dip.
The Alivila is a big complex, perhaps a little dated in some parts and not necessarily the warmest or most intimate hotel available. But the staff are very friendly and do their best for the guests, no matter what language you speak, and you can’t beat the location and ocean views from the rooms.

Date of stay: October 2017
Thank RealityChecksIn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2018 via mobile

The resort is great. A little out of way from the city. Staff was incredible. Breakfast was a choice from western or Japanese both good. Quiet and great places around the area to take family pictures. Well maintained and clean . Overall and enjoyable place.

Date of stay: April 2018
Trip type: Traveled with family
Thank unicron1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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