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“Sierra Resort Hakuba” 4 of 5 bubbles
Review of Hotel Sierra resort Hakuba

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Hotel Sierra resort Hakuba
Certificate of Excellence
Townsville, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Sierra Resort Hakuba”
4 of 5 bubbles Reviewed January 26, 2014

We stayed at this resort based on reviews on TripAdvisor. We found the staff to be most friendly, helpful and courteous. We could not fault the level of service they offered. I would most definitely stay here again. The only down side to this resort was the restaurant menu which did not cater for our children (not that they are fussy eaters) very well, but having said that the resort would drop you off at various restaurant's around town for dinner and pick you up. English speaking tv channels would have been good also, as the only tv channels are in Japanese, so make sure you have plenty of movies on a computer to watch. There is a large area between the accommodation blocks which was great for when our children wanted to play in the snow. Overall we were very happy with our stay and would most definitely recommend this resort for family.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jimmy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
    296
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    17
    9
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See reviews for
196
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

We just stayed at the Sierra Resort in Hakuba for 2 nights. The resort is almost faultless, lovely rooms, great atmosphere, beautiful forest grounds, and perhaps one of the best Onsen's in all of Japan (built in 2012 in an old farmhouse style). The staff are so friendly, helpful and speak good English. The shuttle buses will take you out in the evening and pick you up whenever and wherever you wish. The ski buses stop at the resort making transport to the ski fields effortless. Free snacks/drinks all day, and hot wine in the evening. I can not imagine going to Hakuba in the future and wishing to stay anywhere else.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jaichapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

Stayed at this fantastic resort for 5 nights, can not fault the facilities, the food, the staff or the service.
Shuttle bus service is so convenient, drop you where you want and pick you up again.
Front desk staff could not be more helpful and speak English very well and go out do their way to help with any requests.

The "little extras" on offer are great, coffee/tea/juice all day and night.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bella072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avoca Beach, Australia
1 review
5 of 5 bubbles Reviewed December 12, 2013

We stayed at Sierra Resort Hakuba in September and we had a fantastic time!! My friend who lives in Hakuba highly recommended Sierra and we are grateful we took his advice. Sierra has an amazing garden and an incredible hot spring Onsen built with an old Japanese farm house. As we arrived, we were greeted by friendly staff and my children enjoyed complementary freshly picked tomatoes and cucumbers with a dash of salt. They were incredibly yummy! You can sit around at the lobby, sinking into the comfortable sofa and enjoy their free coffee and juice. The kids loved free popcorn and icy pops! It was a bit too cool when we went but they had a nice swimming pool. Dinner was very impressive; their French chef won many prizes and his food was fantastic. We have to go back in winter season. Everyone says how great Hakuba's powder snow is and we cannot wait to go back for our skiing trip.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank estellerigby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 25, 2013

Stayed at this beautiful and warm resort for one night in fall, this resort is surrounded by the awesome colorful autumn view.
Excellent staff, they checked with restaurant twice for us only because we asked if we could bring our own bottle of wine to the restaurant for dinner while we check-in!! We do enjoyed our wonderful tasty dinner at their restaurant with nice garden view.
And the GREAT beautiful outdoor Japanese style hot spring! Strongly suggest to enjoy it!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

We visited Hakuba during the Ski Season and stayed at Sierra Resort for 4 days over Christmas. Both my husband and I thought it was fabulous.

There is a complementary shuttle service from the Train Station to the resort, they have Japanese and English speaking staff which made it a little easier to communicate.
We were welcomed in by Josh who was very friendly and organised our first day out on the slopes and also for the shuttle to take us to rent some skis and poles.

The room was very nice and large, the floors were heated so you can dry out your ski boots etc overnight so they are toasty and dry in the morning. There is also a free laundry so you can get all your other ski gear ready for the next day too. We were so amazed the day we woke up on Christmas morning to look outside our window and see all the pretty snow piled up - coming from Australia it was our very first white Christmas it was also really pretty to see the snow lit up outside at night when you're dining in the restaurant.

The bathroom was really nice too, there was a large spa bath and then an unusual shower and bucket thing outside of the bath which at first i thought was odd, but when you're so cold its just the best!!! The toilet seats also had the warming function - another bonus when you're really frosty.

The restaurant is nice, good selection of breakfast items and a good selection of the normal pub stuff you'd get back home on the dinner menu (chicken parma etc) - though I would rather more of the Japanese food selections too.

I would definitely recommend if you're staying in Hakuba.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mybeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weymouth, United Kingdom
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 15, 2013

Best place to stay, wonderful can't do enough for you. Japanese hospitality at it's best. It was great that they would drop you in town to a restaurant of your choice & come and pick you up when you were ready to go back to the resort. How good is that, first class attention. The rooms were spacious & comfortable. It would of been nice if they had had cable T.V.. As my husband injured himself and couldn't ski for four days. So after reading all his two books Sudoku was the only other option. Other than that it was a good Hotel & will go back hopefully.

Room Tip: They were all good views which ever side you were on
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maureen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sierra resort Hakuba

Property: Hotel Sierra resort Hakuba
Address: Mizubasho Onsen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Phone Number:
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hakuba-mura
#1 Onsen Hotel in Hakuba-mura
#1 Family Hotel in Hakuba-mura
#1 Spa Hotel in Hakuba-mura
#1 Ski-In / Ski-Out Hotel in Hakuba-mura
#7 Best Value Hotel in Hakuba-mura
#10 Romantic Hotel in Hakuba-mura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sierra resort Hakuba 4*
Number of rooms: 74
Official Description (provided by the hotel):
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura

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