I usually book hotels after going through TA reviews. I tried booking Aqua Alpine Hotel which was ranked first among the Hakuba hotels but was utterly disappointed that no one replied to my email after 3 attempts. Sierra Resort was the only one that responded the same day and completely helped me with all my queries regarding ski schools, ski equipment rentals, restaurants etc.
I spent six nights here and was totally blown away by their wonderful hospitality. Special mention goes to Ms. Nagasaki who gave my family such personal service that we felt like VIPs.
We loved this place for the following reasons:
1. Warm welcome at the front desk each time I step into the lobby (upon check-in, after returning from dinner/ski etc.)
2. Two staff that spoke good English were identified to me from Day 1
3. Large spacious lobby area where complimentary coffee and drinks were served
4. Because the resort was in a fairly secluded area, complimentary shuttle service could be arranged to anywhere in Hakuba (to restaurants, supermarket, ski slopes etc.)
5. The front desk asked me everyday where I would like to go for dinner so that they can make arrangements for me (I will be dropped off and picked up)
6. On-site onsen (hot spring) that we could use anytime
7. Fantastic view of the snow-capped mountains every morning!
If you are considering a ski trip to Hakuba, I also did the following:
1. book ski lessons on-line before coming (Hakuba Snowsports School)
2. rent ski equipment (the Boarding Co.) - they would deliver the equipment to your hotel and do fitting for ski boots - totally hassle-free)
I will definitely come back again!
- Official Description (provided by the hotel):
- we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more less
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- Also Known As:
- Sierra Resort Hakuba Hotel Hakuba-Mura