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“Good restaurant and onsen, but several key deficiencies” 2 of 5 bubbles
Review of Hotel De Laile

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Hotel De Laile
Ranked #28 of 365 B&Bs / Inns in Hakuba-mura
Canberra, Australia
Level Contributor
213 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Good restaurant and onsen, but several key deficiencies”
2 of 5 bubbles Reviewed January 27, 2013

Hotel De Laile has some plusses: located within a short walk of Sakka lifts (but not a ski out location); a good indoor and outdoor onsen; a good restaurant with a view out to the Happo One resort; early check in is possible; pick up and drop off from/to bus and train station; and our room was  big enough.
BUT it has deficiencies like limited wifi on two floors; tired and dirty walls, carpet, and doors;  a reception area which is not always attended ( the receptionist often sits in a break out area and so you always have to call out for attention);  and an inflexibility around breakfast  times (served between 7.30 and 8.30am) and around dinner ( you have to book a day ahead). For me, the most important irritation is the lack of internal access to a proper ski storage and drying room. There are two shipping containers in the underground car park in which you can put your skis and boots, but not your ski clothing. These containers are not only outside of the building, they are insecure, and the shelves are dusty inside. 
There are better lodges and hotels in Hakuba than this one.

Stayed January 2013, traveled with family
Helpful?
12 Thank Madshus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
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    16
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    1
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Japan
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

I am writing this review as I think for those living in Asia, Ski in Japan is one of the best Winter Experience you can get. However It is quite difficult to find reviews for Hotels in Japan in some Ski Area.

My girlfriend and I we booked a room for two, Five nights at the Hotel de LAILE in Hakuba (close to Nagano). We booked this hotel through a package taken directly from Japan (for those who want to book Ski package, if you have a friend in Japan please ask him to help you to book; indeed It is often half the price to book through a Japan Travel Agent rather than surfing for fake good deals on the Internet), including four days ski lift + transportation to the ski area from Tokyo by Train.

We booked Hotel de LAILE because breakfast + Dinner were included, and also because there was an indoor and outdoor Onsen in the Hotel. We didn't regret this choice.

Indeed first of all we were perfectly located close to the gondolas of Happo One Resort. 3 Minutes by walk only. Secondly the Onsen was perfect, although small but the Hotel was not packed. For those who have already skiied in Europe or anywhere else, I can tell you that soaking in the Onsen after a day of ski is absolutly wonderful! Finally the service was really good too and some people were able to speak English at the Reception.

For what can be improved, I think the food was good overall but too often It was cold when dinner was ready and the food was quite repetitive. The room was ok but the mattress were not comfortable (we asked for a western room as we are not fond of Japanese futtons). And finally, the hotel was lacking some vending machines/shops to buy some snacks...yes can sound weird but actually in Japan one of the delight is to get some sweets/eat anytime during the day.

To sum up I think the Hotel de LAILE is a very good accomodation in Hakuba Happo One area, and quite cheap for the services provided. Therefore I would recommend Hotel de LAILE for anyone looking for a great Ski Experience in Japan.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
22 Thank FloAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel De Laile

Property: Hotel De Laile
Address: Wadanomori, Kitaazumi-gun, Hakuba-mura 399-9301 , Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura
Hotel Style:
Ranked #28 of 365 B&Bs / Inns in Hakuba-mura
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel De Laile 3*
Number of rooms: 14
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