We booked through Morino Lodge (Amazing guys, book through them) and stayed at One Hakuba. What a let down, the place was amazing, the location was supreme, the house itself was confusing and disappointing.
There isn't any instructions on how to use any of the appliances except the TV and water heaters, we had no idea on how to set the heater on and the hot tub (the reason we booked this place) didn't work. The power would trip every time we tried to turn it on. Morino were nice and tried to get an electrician in to fix the issue, but he told us that the place was using too much power for it's allowed power contract. They recommended turning everything off, but no luck. We turned everything in the house off and the hot tub still tripped the power.
The Main bedroom was so small and hard to put our luggage in the room, it should be more of a 2 bedroom villa instead of a 3 bedroom as the master room seemed plonked in. If you're staying with people be prepared for a loud wake up call from people in the lounge room/kitchen.
Overall Morino were amazing and helped us. But the owner needs to address some issues on the property which can justify the cost per night.
- Official Description (provided by the hotel):
- One Hakuba is a true Alpine gem, a deluxe 3 bedroom chalet to comfortably sleep 8 in the heart of the Hakuba valley. Location-wise this chalet is hard to beat: a short walk from the main Happo resort lifts, this chalet is perfect for a hassle-free holiday with children, but also for a fun time with friends as bars and restaurants are close by. Construction on One Hakuba was completed in 2010 and it boasts all the features one would expect from a uxury chalet, including an outdoor hot tub, games room with table football, wii console and games, cable tv, fully appointed kitchen. At 170 square metres, this 3 storey chalet is one of the larger self-catering properties in Hakuba. ... more less