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“Highly Recommended, Awesome Staff”

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Arctic White Horse Hotel
Ranked #34 of 365 B&Bs / Inns in Hakuba-mura
Hong Kong, China
1 review
“Highly Recommended, Awesome Staff”
Reviewed February 17, 2013

We had a wonderful stay at The White Horse Hotel in Hakuba. The friendliness and service provided by the staff was superb. They assisted with all our restaurant bookings and other activities and always with a smile. Made our stay so pleasant. We got the room with the shower so it was very pleasant and the onsen was nice too. The snow in Hakuba was phenomenal and skiing experience superb. Would highly recommend The White Horse, Hakuba for people of all ages, you will have a magical holiday. Thank you Tony and the team, would certainly go back again.

  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
Thank lovetotravel1983_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Tokyo
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 3, 2013

First visit to hakuba , along with multiple family members in three groups. Tony and his team were nothing but obliging and helpful with everything from transport to skiing and restaurant tips. The only downside was that the restaurant was not operating for dinner,which was not as the advertisement,
Have already recommended to many.

Room Tip: No specific tip
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  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank SmrTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
148 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 18, 2013

2012/2013 - This was our second visit to Hakuba and our first and last stay at Whitehorse. Why? Well it certainly wasn't because of the fabulous and obliging staff that did everything to assist us in getting to the various Hakuba resorts. Nor was it because of the owner/director's lovely wife. We spent a week in this establishment and sadly our stay was marred by a nasty incident involving the owner/director and our friends 19 year old daughter. I would not recommend this hotel to women, or families with children!

Room Tip: What the brochure doesn't tell you - There is only one room that has a shower! All other rooms s...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
7 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJHakuba, Manager at Arctic White Horse Hotel, responded to this review, January 22, 2013
In response to this review.
We do our best at the hotel to look after all guests and make them feel comfortable and believe we offer some of the best service in the valley. Having spent all of my working life in hospitality and customer service I know that all sorts of incidents can occur and reacted to according to many different factors. I work alongside my wife and often with my child in arms and will protect them at all times to what ever the threat. Bad note me at will, on whatever the forum, however attack me with a feather while I am holding my baby daughter and I will react.
Hotel Manager
Tony Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 30, 2012

Stayed 2 nights over Xmas/Boxing Day with the wife. Tony was very welcoming on arrival even though it was 2am! The breakfast was simple but very good and perfect for a day on the slopes. The staff were all very friendly and helpful. (they also knew the best mountain to ski on the day too!!) They drove us to hire ski gear then straight to the mountain, then just arranged a time for pickup - fantastic!
The room was very comfortable with a strong Japanese flavour.
Tony was also very helpful arranging tours to the Snow Monkeys too.
Will definitely stay again! Thanks for a great trip!

  • Stayed December 2012, traveled as a couple
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Helpful?
2 Thank Frigid-Frozen-Aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth WA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 5, 2012

I've been staying with Tony and his crew now for 4 years and will be back again next year. Located in Echoland which has the best bars and restaurants in Hakuba its a great place as you can walk in and out when ever you want. In the mornings the staff drop you at the resort which best suits you and your friends depending on conditions. Cool little bar within the hotel with locals dropping in for an Asahi or the Friday night BBQ. Nice chilled relaxed place that suits loads of folks. Also understand Tony is now managing bookings for a few other places so he'll have something for all budgets. Great guy, cool staff, fun place!

Stayed January 2012, traveled solo
Helpful?
Thank panna_pete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TJHakuba, Owner at Arctic White Horse Hotel, responded to this review, June 22, 2014
It has been a pleasure to have you here each time too. Peter came the first time as a solo traveler which is always a bit daunting but I had assured him he will be made to feel right at home at the hotel. There is always a staff member around who will be happy to join the guests for a ski, a beer or to head out together to show you the best nightlife in town. Our bar at the hotel brings all the guests together in the evenings and is a great place to meet new people from all over the globe from all walks of life. I make a point to be there every day to chat with all the guests to ensure they are having an awesome time in Hakuba. I will go out of my way to make sure that happens. Peter has been back 4 times now and I consider him a good friend., The people I get to meet from this job truly makes it one of the best jobs in the world.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 12, 2012

Stayed in the white room, which is perfect for family of 6-8 people or close friends. Very friendly staff willing to help with anything.

  • Stayed February 2012
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Bigdg62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arctic White Horse Hotel

Property: Arctic White Horse Hotel
Address: 3020-647 Hokujo | Echoland, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #34 of 365 B&Bs / Inns in Hakuba-mura
Price Range (Based on Average Rates): $$$$
Number of rooms: 8
Official Description (provided by the hotel):
he White Horse Hotel is located in the heart of Echoland – the bar & restaurant hub of Hakuba. We offer a fusion Japanese experience with Western comforts including free daily shuttles to and from the ski lifts at a time that suits you!Our restaurant serves up hearty western meals, the perfect complement to the Japanese cuisine around Echoland. Our cosy bar has an impressive cocktail list, international wines, Japanese beers and sake. ... more   less 
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