What a great hotel! staff were more than helpful, going out of their way to provide an excellent service! free drop off to the ski fields and restraunts as per request and availability. room was cosy, and breakfast just what you need before a day at the slopes. We won free accommodation however got the same service as the paying customers. Owners were on site and more than friendly. very warm, welcoming hotel an experience we will never forget. what an amazing hotel thankyou! not wihtin walking distance to the ski fields but the staff were always willing to drop you off free of charge. mostly aussie staff so language was not an issue.
- Official Description (provided by the hotel):
- Cosy and friendly 22 room boutique hotel, nestling in the picturesque forest of Wadano, within easy walking distance of Happo/Wadano villages, and Happo One mountain ski area.• Each room has western style beds /ensuite, serviced daily• Fully licensed Restaurant/Bar/Lounge• Free mountain pick up & drop off service• Free transfers to and from Hakuba Station• International TV• Free wireless internet• Games room• Onsen bath • Washing/drying facilitiesGuest general notification. Opening of the 2012/2013 season.We understand a number of guests have been disappointed with the service they received in the opening weeks of the 2012/ 2013 season. We engaged a new management company for this season and have been badly let down by them. We became aware that we were experiencing difficulties after 28 December and one of our directors flew to Hakuba on New Year’s Eve. We then took over the running of the hotel and moved as quickly as possible to address the many issues that confronted us. We can confidently report that Double Black Hotel is now operating as advertised and is living up to all the good reviews previously posted on Trip Advisor.If you feel that you were disappointed with the service you received when on holiday with us, please contacts us and we will ensure that you are appropriately recompensed. ... more less
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