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“Outstanding service and food!!” 5 of 5 bubbles
Review of Restaurant & Hotel Traumerei

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Restaurant & Hotel Traumerei
Ranked #24 of 101 Hotels / Ryokan in Hakuba-mura
Melbourne
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Outstanding service and food!!”
5 of 5 bubbles Reviewed February 9, 2012

We absolutely LOVED Traumerei.

Having booked through a tour company with a ski package - we didn't know what to expect.
But we found a place that we will be back to without a doubt. Why? Well...

- Location/Convenience: Shuttle bus stop to the different slopes is right out the front of the hotel. There is a drying room and locker room for ski gear too.
- An in-house onsen called "Petite Nice" (great way to relax after a day snowboarding)
- Free car transfers from the staff to anywhere you may want to go - restaurants, bars, slopes, train stations etc. This included picking us up late a night too!!
- Free laundry service
- AMAZING french restaurant - it is expensive for Hakuba but totally worth it!!
- Delicious french breakfast delivered to your room each morning - different pastries/criossants and breads, eggs (cooked in a different way each day), bacon/sausages, tea/coffee, fruit, juice.

But more than anything - the staff were so so friendly - they really went above and beyond.
The owner, a japanese wine critic, had drinks with us at their bar a couple of nights - and he even cooked us a surprise Okonamyaki dinner (on the house) when he found out it was our favourite japanese food!! His hospitality was second to none - he really cares about his guests! When we left the staff gave us presents as well - japanese crackers and a small red heart keepsake - It was really touching!

The only thing that I could improve on would be to change the mattresses - like in many places in Japan they have 2 x king single beds (effectively twin share) instead of the western double beds.

We feel so fortunate to have found Traumerei and it was the highlight of our trip so far!

Room Tip: We stayed in room no 27 which was on the second floor where I think all of the rooms are. Good views...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank katefrommelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 reviews from our community

Traveler rating
    32
    7
    2
    0
    0
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Brisbane
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed January 26, 2009

We had chosen Traumerei Hotel because the building looked so beautiful and romatic, Quite rare in Japanese skiing areas. There were only 12 rooms. For the price category the hotel is in the rooms were large, very clean and quite nice but nothing special when compared to the US or Europe. Breakfasts were only served in the rooms and were big and excellent. Our laundry was washed for free! The ski drying room was large and included lockable ski racks, The hotel has two private outdoor onsen which need to be booked and were very clean, modern and well appointed. The hotel is well known for its french restaurant, We did not eat there as it was very expensive, The staff was very friendly and catered to all our needs without hesitation. There were special touches like the stuffed toys of our children were arranged differently every day (holding hands etc) and often were holding a chocolate or a funny note. Breakfast items were changed to cater to our individual preferences. When we left we were given a gift of Japanese food goodies. The staff was certainly well above average and so was the hotel overall. Traumerei is probably the friendliest and most pleasant experience I have had in a 4 star hotel.

  • Liked — the staff and the onsen
  • Disliked — No food roomservice available
  • Stayed January 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BioBa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Restaurant & Hotel Traumerei

Property: Restaurant & Hotel Traumerei
Address: 860-13 Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Hotel Style:
Ranked #24 of 101 Hotels / Ryokan in Hakuba-mura
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Restaurant & Hotel Traumerei 3*
Number of rooms: 16
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