TL;DR, The hotel falsely advertises its amenities, star rating, and condition. Its manages displays a pattern of behavior that lacks integrity. The state of the hotel: The hotel is commonly advertised as a 5-star hotel with amenities like a swimming pool; spa, good service, parking, and more. What you'll find instead is a super dirty hotel with cigarette burn marks, food stain, dog poo marks, and general bad smell anywhere except the reception. As for the rooms; our shower was broken, the TV and remote did not work, and the state of the room was generally poor. The swimming pool seems to not belong to the hotel as there is an extra charge and anyone was able to get in even if they are not a guest. Other facilities were either non-existent or closed; either way, we did not get to use them. Honesty: The hotel had received instruction from the resort/government to not check-in guests and ask existing guests to leave the night before we checked in. Despite the instruction we were told we were going to have an awesome week when we checked in; the hotel staff promised no issues, keeping this information hidden. The following day the hotel manager demanded we leave by the end of the day forcing us and other guests into the madness of trying to arrange flights and transfers, refusing to help in any possible way. One example was when the manager refused...TL;DR, The hotel falsely advertises its amenities, star rating, and condition. Its manages displays a pattern of behavior that lacks integrity.

The state of the hotel:

The hotel is commonly advertised as a 5-star hotel with amenities like a swimming pool; spa, good service, parking, and more.

What you'll find instead is a super dirty hotel with cigarette burn marks, food stain, dog poo marks, and general bad smell anywhere except the reception.

As for the rooms; our shower was broken, the TV and remote did not work, and the state of the room was generally poor.

The swimming pool seems to not belong to the hotel as there is an extra charge and anyone was able to get in even if they are not a guest. Other facilities were either non-existent or closed; either way, we did not get to use them.

Honesty:

The hotel had received instruction from the resort/government to not check-in guests and ask existing guests to leave the night before we checked in. Despite the instruction we were told we were going to have an awesome week when we checked in; the hotel staff promised no issues, keeping this information hidden.

The following day the hotel manager demanded we leave by the end of the day forcing us and other guests into the madness of trying to arrange flights and transfers, refusing to help in any possible way. One example was when the manager refused to help to translate from French to English.

Those transfers cost 500 Euros Just before we left, the hotel manager changed his mind letting us know we were welcomed to stay 'for as long as we wanted'. Nevertheless, we were told that Odaly's would not make any charges on our credit cards.

They charged us the FULL AMOUNT and ever since then refuse to give us the money back, despite the fact we gave them no permission to do so, and that the services were ever provided.

To make things worse they have offered a voucher. The voucher was valid for a year, and Odalys encouraged us to book a week for the week of June 2020 (!!!) so that we can get the best rates/chances of using it, leaving customers in a position where they either lose their money or risk their health.

Odalys have also claimed they are backed by French laws, despite the fact that EU laws require the hotel to refund the full amount and more importantly, that the reservation was made on a UK website, where UK law applyMore