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Reviewed February 23, 2020 via mobile

Stayed this week with family for skiing. Two adults and two teens. Had a two bedroom, two bathroom apt. Wonderful views as we had as top floor corner unit. Fittings and furnishings were top notch. Small kitchenette with microwave, fridge, and two ring hob, plus coffee maker, kettle and toaster.

Ski in/ski out with own boot room locker which is spacious.

Also a gondola, Dahu, which brings you to bottom of slope in a a couple of minutes.

We used the pool/spa facilities a few times which were fantastic.

On site restaurant was very good. Mostly fondue, pizza and raclette options. Great staff and good atmosphere.

Date of stay: February 2020
Trip type: Traveled with family
1  Thank maggiemay65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Edenarc edenarc@odalys-vacances.com +33 (0)4 79 41 69 00 at Hotel & Residence Prestige Odalys Edenarc, responded to this reviewResponded February 27, 2020

Dear Maggie,
Thank you for your kind feedback.

We are delighted to hear that you enjoyed your stay and appreciated our convenient ski facilities as well as the view from our well-equipped apartments. It is also great to hear that you enjoyed your dining experience and our amenities. We aim to ensure the total comfort and well-being of our guests, so this positive feedback is very rewarding for our team.

We hope to have the opportunity to welcome you back.
Best regards,

L’équipe Odalys de la Résidence Prestige Edenarc
edenarc@odalys-vacances.com
+33 (0)4 79 41 69 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020 via mobile

We stayed in an apartment for 2-4 people. Great to have an apartment and be able to relax. Loads of hot water, nice and warm. Great views (although majority of balconies are in the shade). Apartment set up for own basic catering.
Mini supermarket at ground level has plenty to offer and stocks tea, coffee, milk, bread, pastries, toiletries, plenty of wines, and a deli counter.
We took our own tea bags, coffee, cereal, a little cooking oil, washing up liquid but the supermarkets are easy access and lots on offer.
There is a free cable car down/up to main shops in Les Arc 1800, so no walking up/down the hill - runs until 11pm I think.
The location is really great for ski in ski out.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank NadineP457
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Edenarc edenarc@odalys-vacances.com +33 (0)4 79 41 69 00 at Hotel & Residence Prestige Odalys Edenarc, responded to this reviewResponded January 14, 2020

Dear Nadine,
Thank you for your kind feedback.

We are delighted to read that your stay with us was one of complete comfort and we appreciate your kind comments regarding our well-equipped apartments. It is also great to hear that you appreciated our convenient location and amenities; your positive feedback encourages us to continue upholding our high standards.

We hope to welcome you back in the future and wish you all the best for the new year.
Kind regards,

L’équipe Odalys de la Résidence Prestige Edenarc
edenarc@odalys-vacances.com
+33 (0)4 79 41 69 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020

My family and I have been staying in Résidence Prestige Odalys Edenarc between December 21st - 28th (S 315) .

We have been charged a 500 Euro security deposit, which has not been returned back to my husband's credit card yet. The receptionist has confirmed to us that deposit will be returned by the evening the same day (December 28th), however, it has already been 15 days since we've left. The phone doesn't answer, the mails to support had not been answered as well.

Room tip: the view from room 315 S was great :)
Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Olga S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Edenarc edenarc@odalys-vacances.com +33 (0)4 79 41 69 00 at Hotel & Residence Prestige Odalys Edenarc, responded to this reviewResponded January 21, 2020

Dear Olga,
Thank you for taking the time to share your review.

We are sorry for any inconvenience caused during your stay with us. While deposits are usually released upon departure, the time frame for it to become available to you is dependent on your bank; we encourage you to contact them regarding this matter.

We hope to welcome you back in the future.
Best wishes,

L’équipe Odalys de la Résidence Prestige Edenarc
edenarc@odalys-vacances.com
+33 (0)4 79 41 69 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

Great location, good access to 1800. Excellent restaurant and ski hire shop on site. Clean, comfortable and quiet at night. If you need to use your phone or internet, signal is non existent but you are 1800 meters up a mountain!

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank levsim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 26, 2019 via mobile

Despite great location, disappointing accommodation. It’s cold, WiFi doesn’t work, kitchen pretty basic, and worst of all whole front of residence covered with dog poo and wee. Staff clean it up each day but really what is wrong with People . Health hazard and disgusting!

Date of stay: December 2019
Trip type: Traveled with family
5  Thank carrieLuxembourg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel-cmanager, L’équipe Odalys de la Résidence Prestige Edenarc edenarc@odalys-vacances.com +33 (0)4 79 41 69 00 at Hotel & Residence Prestige Odalys Edenarc, responded to this reviewResponded January 3, 2020

Dear Carrie,
Thank you for taking the time to leave us your feedback.

We are pleased you found our location ideal however, are sorry to learn you left us disappointed. Our team are on hand to deal with any issues or concerns you may have with your room and regret you didn't inform us at the time so we could have taken action.
As you mention, our team so their best to ensure the area around the residence is kept clean and can only apologise for the lack of respect on behalf of some people.

With our kind regards and wishing you all the best for 2020!

L’équipe Odalys de la Résidence Prestige Edenarc
edenarc@odalys-vacances.com
+33 (0)4 79 41 69 00

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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