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“ski trip”

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Belambra Clubs - L'Aiguille Rouge
Ranked #9 of 17 Hotels in Les Arcs
Ellesmere Port, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“ski trip”
Reviewed January 21, 2013

Fantastic location!
You can see the staff really enjoy their jobs, very cheerful and put a lot of effort into the evening entertainment, rooms and food basic but ok, some nights foods better than others but you can see they are trying to accomodate for everyone.
One down side was the fact that you are unable to check in to the room until 5pm and we had arrived mid day after having a very early start and had to wait around until rooms were ready but overall a fab holiday :)

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rebecca w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemence_de_Belambra, Responsable relations clients at Belambra Clubs - L'Aiguille Rouge, responded to this review, February 4, 2013
Hello,

Thank you for your review. It was a pleasure to read you. We will be delighted to greet you anew at Belambra.

See you soon !

Sincerely
Clémence de Belambra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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English first
Worcester, England
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 21, 2013

I have just returned from a week stay at the Belambra Aguille Rouge in Arc 2000, Les Arcs.

I felt the need to write this review as there were good and bad points that people should be aware of before choosing this accommodation.

After travelling for 12 hours (driving to airport, flight and then over 4 hour transfer from Geneva airport), we arrived at hotel around 13:00 local time and we were looking forward to getting into the rooms and relaxing and maybe taking advantage of a few hours of skiing in the afternoon. Upon speaking to reception, we were told that the rooms would not be ready until 17:00 and no-one could check in until then as they hadn’t been cleaned and prepared. Now the last lot of guests to check out of the hotel, left that morning at around 5am so how it takes them 12 hours to clean a few rooms is beyond me as every other hotel I have stayed in has managed it in less time when guests normally check out at 10am.This is ridiculous. I have never been to a hotel where none of the rooms are available for check in until so late in the afternoon. There was nowhere to store luggage and we were told we would have to leave our luggage (case, skis, ski boots, etc) in the hotel lobby, which having around 4 different unmonitored entrance and exits, did not seem like a great option.

So after a 4 hour wait, sitting in reception, rather than relaxing or skiing, we were finally able to check in. Upon entering the room it was clear that we had made a big mistake. The room was the usual shoe box French size, but basic is not the word. Two single beds which can only be described as having the softness and appeal of sleeping on a concrete block. Pillows that felt like they were only half stuffed and with small hard lumps rather than anything comfortable. The door to the balcony had only one of the two locking bolts working and could easily be jiggled loose by anyone from the outside. The bath was unusable as it was only 2 foot long, although the shower was good and always hot. The toilet flush would stick when used and so water would continue to flow into the cistern and then into the bowl until you gave it a thump to release it. Neither of the two heaters worked, although after the first night it was clear this wasn’t an issue. The wardrobe looked like it had been found in a skip and had been installed by a blind, one armed monkey and there were only two electric points in the room, one next to the bed which powered the TV, strangely at the other side of the room and another under the TV which was nowhere near the bed or any surfaces where you could have plugged something in without leaving wires trailing over the floor.

So after the initial disappointment we headed to the bar, which has around 40 seats to cater for a hotel of a few hundred guests and with prices to rival any top end big city club. The bar had a big screen which just played the same 45 minute DVD on a loop for the entire week and the same 60 minute CD on a loop for the entire week. The entertainment which is detailed on the website, was non existent most days and on the day it was visible, was on a level I ca only describe as dire.

So after a tiring day and disappointing arrival and first impressions of the hotel, we settled down for a good nights sleep before heading out early for our first days skiing. Well, I probably had around 3 hours sleep in total. The room got so hot that I woke up hardly able to breath. There is no ventilation, no air conditioning, extractor fans or any form of being able to control the heat in the rooms. The balcony door could be opened but with it being windy and snowing outside and -20 degrees, this wasn’t really an option. In the morning we all convened and it was apparent that none of us had slept well and all had sore throats and coughs from the stuffy hot rooms and lack of ventilation. This was pointed out to the hotel staff and Crystal rep, although nothing was done about it. For the rest of the week, we had to prop the door on the balcony open a little every night and then wake up at 4am freezing and shut it. That was the only way to get more than a few hours sleep at a time.

We went for the half board option and to be honest, I felt like we got “half” of what we should have food wise. The buffet style breakfast was adequate and had a selection of toast, two types of cereal, sometimes something that roughly resembled bacon and sausage (although always only luke warm), selection of jams, cold meat and cheese. Although often the juice machines did not work or just dispensed heavily watered down orange juice. The milk for the cereal was often warm and never cold. Cutlery was often missing or had run out and not been replenished.

The evening meals were hit and miss, with most of the “hot” options being either sparse or luke warm at best. The salad selection was good and had cheese and cold meats available, although there was never enough to cater for the seating capacity in the restaurant and unless you got there as soon as the doors opened there was little chance of getting any of the more popular items. The dessert counter was small and mostly filled with yoghurt of some sort. There were cakes and flans available, but again, these were whipped up in minutes leaving no choice for others and were rarely replenished. There was a small fridge with portioned ice cream tubs in with a choice of strawberry or chocolate.

Overall the food was of a low quality and there is not enough space, staff or supplies to cater for the amount of guests in the hotel. I have had better motorway service station food to be honest.

By day three, our beds had still not been made and the only visible evidence that anyone had been in the room was that towels had been replaced once and bin emptied. Given that we were told it took them 12 hours to prepare the room which was why we weren’t allowed to check in until 5pm, I am surprised that the room didn’t look like it had been touched. On the fourth day, we arrived back to the hotel room to find that the door was hanging off its hinges when we tried to open it. We advised the hotel staff and Crystal rep who said they would get someone to look at it the next day. Seeing as the screws had been pulled out of door and the hinge was completely loose, this is both unacceptable and a security issue. Not to mention how the door got like this in the first place. It is clear that the last person to leave the room would have had to physically lift the door up to enable it to fit into the frame and be able to shut it, so why this person never reported the issue is beyond me and why it was just left is a disgrace. I eventually gave up waiting and tightened the screws as best I could myself, however someone did come to fix the door the next day, but there was no apology or communication from the hotel as to why this happened.

On departure from the hotel we were told that croissants, pain au chocolate and breads and jams etc would be available, when in reality, all that was available was coffee, watered down juice and some bread left over from the night before. That was it. Again not acceptable. After paying for 7 breakfasts and 7 evening meals on the half board basis, we definitely got short changed and only received “half” board.

With regards to the location of the hotel, this is good, although not technically ski in/ski out as you have to walk back up a slope to get to the hotel at the end of the day. The skiing in Les Arcs is great for all levels and the neighbouring Plagne resorts make it a huge ski area. The off piste was great with some very good runs through the trees and with waist deep powder for most of the week, the skiing made up for the hotels short falls.

In conclusion I would not recommend this hotel to anyone. Whilst the reception area looks like it has promise, the rest of the hotel is way below par. If you are on a Prisoner Cell Block H appreciation or weekend then I am sure this would fit the bill, but if you are not fussy but at least expect half decent food and a moderately comfy bed, then I would look elsewhere.

I must also mention that the Crystal reps at the airport on arrival were very poor. No-one met us from the flight and we had to scramble through hundreds of people and buses outside to find a rep who then didn’t even know what bus we were supposed to be on. Shocking. Also the Crystal rep on the coach to resort (James) was completely useless, didn’t know much about the resort or the hotel. He even offered to try and sort out half day lift passes for a few people on the coach (by coach I mean the 1940’s small, uncomfortable, overly hot and stuffy box that we were transferred in) even though he should have known that the hotel would not allow check ins until after 5pm and so would be difficult to actually prepare and go skiing regardless. Once in resort the rep Jess who did the welcome meeting (the day after we arrived strangely so most things had been discovered by us before then) was very knowledgeable and polite and throughout the week was around to ask questions to. The other rep Hannah says “erm” every other word and was scatty and vague at best. Also I found it highly strange that in a ski resort, both the reps were unable to ski and were having lessons. Surely it would be better to have people who can relate to the audience and give advice on best places to ski, etc. On the way back to the airport, the rep told us that she had found out that the flights were all on time, yet once checked in we found that they were all delayed. In fact we sat on the plane for 4 hours, without any complimentary refreshments, once we had boarded, before we eventually took off, over 6 hours after the scheduled time.

Room Tip: Stay at another hotel to get a good room, service, food and nights sleep.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jayanator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Les Arcs hotels

Arbroath, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 13, 2013

The location is unbeatable!
The food was good and value for money! Staff were helpful! Accommodated for a party of 8 with ease!
Rooms were basic, but such little time is in them anyway!

We went with crystal ski- they provided a v v poor service! :( did not meet us from the coach - we had to go to tourist information to find our hotel!, they didn't provide us with ski passes until after lifts had opened on the day after arrival! Among other things!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Busybee0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemence_de_Belambra, Responsable relations clients at Belambra Clubs - L'Aiguille Rouge, responded to this review, January 16, 2013
Hello,

Thank you for your review about our Belambra Club. It was a pleasure to read you. We will be delighted to greet you anew at Belambra.
See you soon

Sincerely
Clémence - Belambra Clubs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orleans, France
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 6, 2013

Whilst the location for skiing is great, the quality of the hotel is not good, particularly the bedrooms. It's advertised as a 3star but is low 2 star. The food was ok, buffet style, but repetitive with cheap and not great wine. Some staff good but others, particularly one recetptionist were not helpful. It was expensive and not good value for money

Room Tip: Don't pay extra for privilege rooms, they are just south facing with no other amenities
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MCJK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
Reviewed January 2, 2013

We loved the fact that you could ski/board straight out of the hotel and (with the aid of a kids travelator) you could get back just as easily. The staff were extremely friendly and helpful and I always see that as the most important factor in any accommodation.
The food varied from basic to good. Every meal was a buffet and there was lots of choice so even my intolerant-to-everything brother could find enough to eat and be happy.
Our triple room (the only room we saw) verged on claustrophobic. There was just enough room to stand between the three single beds but one of the beds finished underneath a low shelf which made it a bit awkward. The room got pretty hot so we propped the balcony door open at night.
Seek wifi in the communal areas. It didn't work in our room.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JHellings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 26, 2012

We really loved that you can just literally step out the hotel and could start skiing straight away. they. Very convenient to a beginner skiier as the learning slopes has some escalator upwards so you don't get bored to go up.. There are many variation for blue runs too..
Rooms were okay, bit utdated though. when we got into our first room there were some funny smell and we discovered that the window is not open. We asked for a new room they changed it immediatelly. Good costumer service, nice and very helpful staff. We had halfboard, there were always plenty food at dinner, free table wine and amazing cakes..

I would recommend this hotel to friends..

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kisroka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 20, 2012

A superb place! I would come back anytime - great location, very nice rooms ,Excellent staff - very friendly and always glad to make your holiday a dream come true
. the view from our room was just amazing. The hotel is right on the slopes so you definitely can ski in ski out.
The food was good, plenty to choose from to fill you up for a long day out skiing

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mimi p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belambra Clubs - L'Aiguille Rouge

Property: Belambra Clubs - L'Aiguille Rouge
Address: 2000 Arc, 73700 Les Arcs, Bourg Saint Maurice, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Bourg Saint Maurice > Les Arcs
Amenities:
Restaurant Ski-In / Ski-Out
Hotel Style:
#7 Ski-In / Ski-Out Hotel in Les Arcs
Hotel Class:2 star — Belambra Clubs - L'Aiguille Rouge 2*
Number of rooms: 87
Official Description (provided by the hotel):
An ideal club for 'full-on skiing' holidays for the whole family: your mountain accommodation at the foot of the slopes! For your winter holiday, take advantage of one of the most snow-covered ski areas in Europe, les Arcs 2000. ... more   less 
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Also Known As:
Belambra Clubs - l`Aiguille Rouge Hotel Les Arcs
Aiguille Rouge Hotel

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