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“Perfect location, poor service from crystal”

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Belambra Clubs - L'Aiguille Rouge
Ranked #9 of 17 Hotels in Les Arcs
Reviewed January 13, 2013

The location is unbeatable!
The food was good and value for money! Staff were helpful! Accommodated for a party of 8 with ease!
Rooms were basic, but such little time is in them anyway!

We went with crystal ski- they provided a v v poor service! :( did not meet us from the coach - we had to go to tourist information to find our hotel!, they didn't provide us with ski passes until after lifts had opened on the day after arrival! Among other things!

  • Stayed: December 2012
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1  Thank Busybee0903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemence_de_Belambra, Responsable relations clients at Belambra Clubs - L'Aiguille Rouge, responded to this reviewResponded January 16, 2013

Hello,

Thank you for your review about our Belambra Club. It was a pleasure to read you. We will be delighted to greet you anew at Belambra.
See you soon

Sincerely
Clémence - Belambra Clubs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 - 170 of 346 reviews

Reviewed January 6, 2013

Whilst the location for skiing is great, the quality of the hotel is not good, particularly the bedrooms. It's advertised as a 3star but is low 2 star. The food was ok, buffet style, but repetitive with cheap and not great wine. Some staff good but others, particularly one recetptionist were not helpful. It was expensive and not good value for money

Room Tip: Don't pay extra for privilege rooms, they are just south facing with no other amenities
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  • Stayed: December 2012, traveled with family
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3  Thank MCJK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

We loved the fact that you could ski/board straight out of the hotel and (with the aid of a kids travelator) you could get back just as easily. The staff were extremely friendly and helpful and I always see that as the most important factor in any accommodation.
The food varied from basic to good. Every meal was a buffet and there was lots of choice so even my intolerant-to-everything brother could find enough to eat and be happy.
Our triple room (the only room we saw) verged on claustrophobic. There was just enough room to stand between the three single beds but one of the beds finished underneath a low shelf which made it a bit awkward. The room got pretty hot so we propped the balcony door open at night.
Seek wifi in the communal areas. It didn't work in our room.

  • Stayed: March 2012, traveled with friends
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Thank JHellings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

We really loved that you can just literally step out the hotel and could start skiing straight away. they. Very convenient to a beginner skiier as the learning slopes has some escalator upwards so you don't get bored to go up.. There are many variation for blue runs too..
Rooms were okay, bit utdated though. when we got into our first room there were some funny smell and we discovered that the window is not open. We asked for a new room they changed it immediatelly. Good costumer service, nice and very helpful staff. We had halfboard, there were always plenty food at dinner, free table wine and amazing cakes..

I would recommend this hotel to friends..

  • Stayed: February 2012, traveled as a couple
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3  Thank kisroka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2012

A superb place! I would come back anytime - great location, very nice rooms ,Excellent staff - very friendly and always glad to make your holiday a dream come true
. the view from our room was just amazing. The hotel is right on the slopes so you definitely can ski in ski out.
The food was good, plenty to choose from to fill you up for a long day out skiing

  • Stayed: March 2012, traveled with friends
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6  Thank mimi p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2012

Expectations were not high, but we managed to book a good value stay straight of their website, and we were in for a pleasant surprise. Rooms at level 3, just about perfect, although on a "cheaper" side of the hotel (not the Privilege rooms) and therefore above Whistler Pub noise was not a major issue. We got 2 interconnected rooms for a family of 3, which raised cost by about 15% and seemed like a steal. Rooms themselves rather small, all have 3 single beds, basic but clean, bathroom could use some extra heating power and bath/shower set-up not really good, but nothing major. Hotel is a club, so quite impressive animation programme mainly for the kids, and that since 18 months of age if I remeber well, which is not that common if you go skiing anywhere in Europe. Pretty nice lobby, some useful open spaces. Food is definitely a strong point - well above the standard of the place. While it is not a 5 star restaurant, and for good reasons, it is just perfect before/after day on ski.
The principle downside is internet access - there's a free wifi only in the lobby; with rather frustrating re-log-in procedure every 30 minutes or so, and quite slow at that. I refuse to accept lack of wifi in rooms, even against extra payment if necessary, in anno domini 2012.
Location is fantastic - true ski-in and out, with small slope on your way to the skiing area and "tapis roulant" to get you back to hotel - this set up doubles as a perfect place for kids' first steps on the ski, proves it may well be the best location in the village, much better then Club Med for once...
All in all, when you compare regular prices, quite common special offers, value for money, and prices in other establishments in vicinity (be it Club Med, Arcs 1950, or rental locations in residences), take into account really good food and living quarters decent enough for a week on ski, it is a difficult package to beat.

Room Tip: Levels 2-3 should have the least noise issues
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  • Stayed: April 2012, traveled with family
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2  Thank wiedzmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

At age 80 I've stayed in many ski-ing hotels. I was a bit apprehensive about this last minute deal ski-ing with my son and grandchildren. It turned out to be a winner. We had adjoining rooms which were comfortable and clean (and I managed the bath!) The ski room was one of the better ones and a convenient piste on the doorstep. The food was good - all buffet style with a wide choice and replenished quickly. I would go back here - and I'm pretty fussy1

  • Stayed: February 2012, traveled with family
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1  Thank Wlambie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belambra Clubs - L'Aiguille Rouge

Address: 2000 Arc, 73700 Les Arcs, Bourg Saint Maurice, France
Phone Number:
Location: France > Auvergne-Rhone-Alpes > Savoie > Bourg Saint Maurice > Les Arcs
Amenities:
Restaurant Ski-In / Ski-Out
Hotel Style:
#7 Ski-In / Ski-Out Hotel in Les Arcs
Price Range: $150 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Belambra Clubs - L'Aiguille Rouge 2*
Number of rooms: 87
Official Description (provided by the hotel):
An ideal club for 'full-on skiing' holidays for the whole family: your mountain accommodation at the foot of the slopes! For your winter holiday, take advantage of one of the most snow-covered ski areas in Europe, les Arcs 2000. ... more   less 
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Also Known As:
Belambra Clubs - l`Aiguille Rouge Hotel Les Arcs
Aiguille Rouge Hotel

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