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Reviewed April 22, 2017 via mobile

Right so this a hard review to write, lots of positives, however, a few negatives as well. Firstly we arrived by bus, was a bit lost when we got off bus as we did not have mobiles to ring to get picked up. Thankfully a lady at the bus terminal rang for us.

So we were here to ski and board, perfect location. Close to 3 lifts. We hired skis and boards from hotel, a little dated and banged up but okay for what we needed.

The place is in need of a big spruce up, paint, furnishings etc. We had a traditional room, so slept on the tatami mats with futon. To be honest doing this for 7 nights was a bit hard, just not something we are used to, plus no chairs or anything in the room. So got a bit uncomfortable at times. But still was good to experience this. Big room though. Shared toilets and Onsen for bathing. Again toilet area and sink area are in need of updating and not always particularly clean. First experience at onsen bathing, a lot out of my comfort zone, however, was an experience.

In this location you are very limited and isolated. (It snowed and snowed, and conditions not great, so got a bit stir crazy)You can get dinner there, however, not a huge fan of buffet style meals. Only went once, we had soups and noodles that we had packed if we were hungry at night. We tended to have a big lunch, lunches were great. The hot food yummy especially the ramen and burger(not a western style burger and bun). The homemade bakery treats were fabulous. Macha bread amazing. I repeat bakery stuff amazing.

If you are offered a trip to sushi, go. We had a lovely meal at a sushi train(about 40 mins down the hill) was so much fun and the food was great and cheap.

Staff were quite good. And tried to help as much as they could.

Would stay again but not for so long and would try and get a room with a bed next time.

Date of stay: January 2017
Trip type: Traveled as a couple
2  Thank Sbev7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2017

Our group of five stayed at Aspen Shiga in February 2017. The hotel is right at the base of the Giant ski field (only two lifts), and within a very short walking/skiing distance from the other ski fields. We were able to snowboard the entire central Shiga ski area plus the area covered by Prince Hotel without having to take a shuttle bus anywhere.

My partner and I stayed in a twin Japanese room - it was spacious, clean and comfortable with adjustable heating. The staff re-filled our water jug and replaced our complementary green tea every day. The shared toilets (western and Japanese) are on every floor as is a 'beauty room' (bathroom sinks and hairdryers). The showers and onsens are downstairs.

Guests should be aware that Aspen Shiga is located in a part of Shiga Kogen that can feel a bit isolated. There are a number of hotels here offering lunch options, but very few open for dinner unless you are a guest of that particular hotel. We ate at Aspen Shiga every night during our 5-night stay, and while the dinner buffet provided good variety and quality of food, it would have been nice to have a change of surroundings every now and again. This is in no way a reflection of the hotel, but you should be aware of your limited dining options after dark. Aspen Shiga do amazing Japanese pastries for lunch. Try them all!

The hotel accepts credit card for the room cost plus the dinner buffet, but not for other things you might get through them (ie ski lift passes, lunch pastries). Be sure you bring enough cash for your stay, as there is only one international ATM and it is a bit of a hassle to get there!

The only thing that was a bit of a disappointment for me is that the service was not equal to other hotels/pensiones I have stayed in while visiting Japan. I've been to this wonderful country five times and not once have I come across service that is less than exemplary. That's not to say that the staff were not polite or helpful, they just weren't exceptionally helpful.

Date of stay: February 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Dwannylyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2017 via mobile

A lovely retro Japanese cafe serving pastries and hot food. Try the sausage pastry with mustard mayo, the cheese burger bowl and the curry udon. All really cheap and tasty. Yum yum yum. We keep coming back!

Date of stay: January 2017
Trip type: Traveled as a couple
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2016 via mobile

I have nothing to complain about when reviewing Aspen Shiga Hotel, but guests should be aware that it isn't the glamorous establishments the price would suggest.

Although it isn't cheap, nor is any hotel in Shiga Kogen. The area is a magnificent winter wonderland for skiier and snowboarders, but it has seen better days dating back to the 1998 Nagano olympic, and Aspen Shiga is no exception.

The hotel has seen some recent updates including an elevator and rooms, but the dinning rooms are in serious need of an interior decorator. And although the decor has seen better days, the staff are easily this establishments saving grace.

This family run business consists of the overjoyed son who runs the shuttle van, the honoured and respected father who manages and the loving mom who you just want yo hug.

All in all a great hotel with even more potential.

Date of stay: December 2016
Trip type: Traveled with family
1  Thank teachingtravels15-17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 29, 2016

Amazing place! Our family of five stayed in two traditional Japanese rooms - with tatami mats and futons on the floor. We stayed for 10 days. Friends joined us here for 5 days: they were a family of six (including a 2 year old).
Great aspects:
- Warm and comfortable.
- Play area for young children with books and toys.
- Amazing breakfast and dinner: this was included in our accommodation. Breakfast was buffet style: and included eggs, bacon/sausage, potato chips, miso soup, rice, about 20 different kinds of Japanese pickles including grasshoppers(!), a large range of homemade breads including blueberry/ chocolate bagels and croissants, yoghurt, fruit and brewed coffee. Green tea was available (free) 24 hrs. Dinner was EPIC. You can experience it yourself! (Too varied and interesting to list here). We also had dinner at the nearby town a couple of time: sushi train- the owners take whoever wants to go in their mini-bus once/week. You can drop into the supermarket while you're there if you need to.
- As per Japanese custom - you are given a yukata (cotton gown) when you arrive - and it is fine to wear this at any hour of the day in the hotel - with the hotel slippers. Very relaxing.
- The private onsen (hot spring bath) at the base of the hotel. We couldn't decide which was better - the skiing or the onsen. In any case - they complement each other perfectly. Our rooms had no private showers or baths - as per Japanese custom guests wash themselves around the edge of the onsen (one for men, one for women), before going in to soak: the perfect end to a day out in the snow.
- Location!!! At the bottom of three ski runs in the largest area of linked resorts in Japan. Easy to organise tickets.
- Great ski hire on-site: the owner picked our sizes with a quick glance. Comfortable boots and good skis.
- The owners: Aspen Shiga is run by a very friendly and helpful Japanese family who speak English. The lady is a truly amazing cook and pastry chef.
- Close to the snow monkey park. The owners are happy to give you a lift to the bus station to get there. Ask them the night before.
- There are two pianos to play in the dining room :)
Other comments:
- Great for people who mainly want to ski, ski and ski. You cannot really walk to the nearby town centre (to post mail or go out to other restaurants etc.) (it would probably take over an hour). You have to get a lift, then ski there or ask the owners to drive you (they were always happy to do that).
- You will hear Carly Simon in the morning, John Denver at lunchtime, and yodelling at night. Every day. (In the dining room only :))

Date of stay: January 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank JessicaCLowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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