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“Good with few Ifs and buts...”
4 of 5 bubbles Review of Crowne Plaza Kochi

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Crowne Plaza Kochi
Ranked #1 of 3 Hotels in Maradu
Certificate of Excellence
New Delhi
Level Contributor
223 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Good with few Ifs and buts...”
Reviewed May 10, 2014

This one a new entrant in the city from a worldwide known chain located just opposite to the other known brand hotel Le Meridian. Located by the highway its easy to commute to and from the airport and you don't need to get into the busy city traffic.

From outside it looks huge with probably some 15 floors which makes you to expect an equal grand entrance and lobby. Not to forget that this one belongs to a well established world renowned chain. But when you enter its quite a surprise to see dimly lit lobby with very basic and nothing extra ordinary design/set up/furnishing. Assuming that this is a 5 star category hotel the lobby is quite an unassuming one. Have stayed in the other hotels in the area but the first impression (lobby and entrance) was not kind of what i expected.

The check in and check out process is fast and efficient. Over all service is quite good except that it can go little overboard at times particularly in the coffee shop. The other spoiler is that the hotel has just got the liquor license so nothing other than beer and wine can be served here. The food menu at the coffee shop is excellent. Good mix of local and international cuisine. I was particularly thrilled to such variety and tasty cuisine from Kerala being served.
The food served over here is simply excellent.

The rooms are huge well equipped and clean, though house keeping can be improved further. The lobby area on each floor (particularly 9th floor) had a strange smell (probably from the carpet). The rooms are with city view (main road) and backwater view. I got a city view room though i requested for the one with backwater view (wish they could accommodate us as the hotel was half empty). Lighting in the bathroom is little strange (most of them are on top and hardly any on the side or on the front of the mirror).

WIFI is not free.

Swimming Pool is on the ground level which has quite an interesting access. For a moment I thought I was lost. There's another pool at the coffee shop level, but am not sure if you can use that.

The elevators can be accessed by your room keys...but strangely sometimes it works and sometimes it does not.

Over all not like best of the Crowne Plaza hotel but not bad either...probably this will move up in the ladder with time...

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auribuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, May 14, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi!

Thank you for your valuable feedback on Tripadvisor. We are happy to learn that you had a wonderful stay. We have noted your concerns and will try our best to incorporate your suggestion and ensure you that your next stay with us would be memorable.

We thank you once again for sharing your feedback and giving us an opportunity to correct it.

Look forward to welcome you during your next visit to our hotel.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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740 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (214)
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TN
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 3, 2014

Recently stayed for 2 days on the 25 & 26 April .New 5 star property in kochi. The room had all the comfort of a star hotel,the buffet breakfast was reasonable.The gym was good.The night dinner buffet for 900 Rs or 15 dollars was excellent.
Did not use The pool or Spa, The Spa was booked so must be popular.
Some of negatives that comes to my mind now, they have a fine shaving mirror in the bathroom , but the lighting was inadequate!
The toilets essentials like body lotion & Shampoo were not the best ,it was difficult to take then of the container!

Final verdict good stay But have to up grade on the smaller points to compete with the big boys....

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank axxTn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, May 4, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi.

Thank you for your valuable feedback on Tripadvisor. We are happy to learn that you had a wonderful stay except for few concerns, which we have taken up with the concerned areas and ensure you that your next stay with us would be memorable. We thank you once again for sharing your feedback and giving us an opportunity to correct it.

Looking forward to welcome you again to our Hotel.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
Reviewed April 30, 2014

We travel with our family from Munnar and stayed in this beautiful hotels on backwaters in kochi. The swimming pool at backwaters looks stunning in the evening, staff is extremely careful and caring. Will always recommend my family and friends to spend few days in this beautiful hotel.

Room Tip: request for backwater facing room.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RasJha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, May 1, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.Thank you for recommending our hotel to your family and friends.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thane, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2014

On our trip to Cochin this year we zeroed in on Crowne Plaza a relatively new property at Maradu and must say we did not regret our decision one bit The courteous staff speaks volumes for the hotel ..from Emily who helped us with the Check- in and Shivam to the ever smiling Smitha at the Mosaic Restaurant to Hira at the Spa were simply wonderful.
The rooms were good with excellent view of the backwaters. Overall the experience was very good ...will definately come back here whenever we visit Cochin

Room Tip: rooms facing the backwaters
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dr_Kumbla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, May 1, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Thank you for appreciating our staff members. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 28, 2014

We had the pleasure of staying at the Crowne PLaza for 3 nights on a recent trip to India. The staff and service were top notch. We enjoyed several meals on property and enjoyed everything, They arranged transportation for several excursions that we took exploring the Kerala area. Drivers were prompt and professional. Everyone at this property went out of their way to make our stay exceptional.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gapten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, May 1, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 27, 2014 via mobile

5 out of 5. Very good property with good spa, swimming pool and restaurant. Excellent view of lake and backwaters from some rooms. Staff really very polite and helpful. Very tastefully madeup rooms. The location is little far (5-6 km) from city but very well connected. Thumbs up!!

Stayed April 2014, traveled on business
Helpful?
1 Thank maulikparekh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, April 28, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 22, 2014

their rooms are very clean and well maintained. Or maybe it is new, I am not sure. Bathrooms are clean too. Staffs especially the receptionist and bell boys are helpful. Never get the time to taste their buffet so could not comment on it. Location is close to the jetty where I went on to my Kerala Houseboat trip,about 45 mins drive if im not mistaken. Good and pleasant stay,will definitely return!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rapunzelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, April 22, 2014
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

We are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kochi

Property: Crowne Plaza Kochi
Address: Nh - 47 National Highway 47 Bypass Road | Maradu, PO Ernakulam, Maradu, Kochi (Cochin) 682304, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Maradu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Maradu
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Kochi 5*
Number of rooms: 269
Official Description (provided by the hotel):
Crowne Plaza Kochi is ideally located on the NH 47 Bypass and provides easy access to the major business arenas,city centre and the widely acclaimed Fort Kochi. The hotel is just 33 kms away from the International Airport, 5 kms from the railway station and 8 kms from the major shopping malls in the city. The hotel has 269 spacious business rooms and suites with panoramic views of the backwaters and the city.Our variety of authentic culinary outlets, extensive spa, leisure facilities, and well equipped meeting rooms for up to 900 all within a tranquil waterfront setting making Crowne Plaza Kochi the preferred International brand for business, leisure and events. ... more   less 
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Also Known As:
Crowne Plaza Kochi Kerala/Maradu, India

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