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“Excellence on all levels”
Review of Crowne Plaza Kochi

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Crowne Plaza Kochi
Ranked #1 of 3 Hotels in Maradu
Certificate of Excellence
Canada
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Excellence on all levels”
Reviewed October 7, 2013

You'll leave nothing to chance if you stay at this hotel. Excellent on every level. Beautiful lobby, delightful, friendly, helpful and plentiful staff, clean and pleasant rooms with comfortable beds, prompt services (room service, laundry, etc).

Anything I requested, I had within a moment's notice. Concierge service was quick to arrange cars, tours, taxis, etc. when asked. The restaurant, Trilogi, is fantastic, and Mosaic (the all-day restaurant) has a plentiful breakfast buffet and great service.

In fact, if I had to make one note it would be that the staff was often TOO available and TOO helpful, to the point of things being awkward at moments (i.e. the greeter who follows you from the moment you walk through the front door, every time) - but it hardly seems fair to register that as a negative. It's a new hotel, not yet a year old at the time of this review; once the staff get into the groove and relax a little, I think they'll be fine.

Pools: clean and pleasant. Just keep in mind you're in a conservative culture; keep a sarong or bathrobe handy rather than wandering about in your string bikini, if you want to avoid uncomfortable stares from groundskeepers etc.

Gym: Pretty large for a hotel gym! All the basics you'll need.

Spa: Beautiful space, but very awkward service. Only four months old. Again, staff needs to relax, and realize they shouldn't constantly hover over guests who are there to relax and unwind (three staff standing in front of me watching me drink my tea before my massage....)

Room amenities: rooms are stocked with copious amounts of free bottled water, tea and coffee-making equipment (instant coffee only), ironing board and iron, hair dryer, typical mini bottles of shampoo and conditioner etc. Bonus: The flat screen TV has speakers in the bathroom! Double bonus: The fancier rooms have iPod speaker/charging systems!

Wifi: Worked well. I was here on a business conference so had a free connection, didn't check the pricing for regular guests.

Alcohol: It will be nice once the mini bars are stocked with some wine, beer and spirits rather than only soft drinks and water. They only recently received their liquor license, if I'm not mistaken.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GiliGirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, October 15, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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782 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
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English first
Kochi (Cochin), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 6, 2013

i stayed in crowne plaza maradu for 2 days
had a warm reception with good room service
rooms are neat very spacious everything has been looked into , well arranged
restaurent is very nice and very good food with good service from well mannered staff with variety of food both continental and indian
would like to stay there again

Room Tip: ask for deluxe room
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank munnukuttu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, October 6, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UAE
Level 6 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 6, 2013

There has been a major uplift in all facilities at crowne plaza kochi. The rooms are excellent; the bathrooms are fresh and utterly clean. Facilities are much better than a normal guest house. The staff are friendly and helpful. And the price is very high more than internet booking. Well worth visiting but with reasonable price.

Room Tip: High floor and on lake side
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soilrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, October 6, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Ontario, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 28, 2013

It is a good hotel and the food is also good. There is a lot of variety in food, ranging from Indian to International cuisines. The staff is pretty friendly. The infrastructure is beautiful. The rooms are very comfortable. They offer free wi-fi access to their guests.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kruttika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, October 1, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level 5 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 26, 2013

Every thing about Crown Plaza is good, location, service, cleanliness of rooms etc. We had the seminar in the ballrooms here. Staff is very active and prompt, during the course of the seminar the two ballrooms were merged in no time.
Also there was one incident of unhygienic food, there was a dead fly in mayonnaise salad though they accepted it and apologies for the incident. I appreciate that once they came to know about this incident, manager to chef everyone was concerned and said sorry about it and took responsibility. Since we didn't expected such things from a hotel like Crown Plaza I m saying it was "Average". Hoping my next visit will be better :)

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RPD15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, September 27, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi!!

Thank for sharing your valued feedback. There is always opportunities of further improvements and we take your inputs in the positive stance to ensure we can give defect proof services continuously.

I would like to personally apologize for the experience and would like to meet you in person on your visit.

Warm regards,

Sanjay Kaushik
sanjay.kaushik@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 23, 2013

One of the best hotels we stayed on this trip. The staff were always polite and courteous. The location of this hotel is very good. The rooms were lovely and neatly maintained. The stay was very comfortable and enjoyable. The breakfast spread was also very good. OVerall excellent experience.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank captain063mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, September 25, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 21, 2013

We stayed at Crowne Plaza in Kochi during our family holiday to Kerala. The location of the hotel is very good and the hotel is very clean. The rooms were lovely and well appointed, with very nice outdoor bathrooms and excellent tub and showers. The staff was very good and made our stay very pleasant and comfortable. My children left the camera at the coffee shop and we realised the same only when we reached Munnar. The hotel was very prompt in tracing the same and ensuring that the same is returned back to us. I would recommend this hotel for anyone who visits Kochi.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BikramSeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanjayKaushik2013, General Manager at Crowne Plaza Kochi, responded to this review, September 25, 2013
Dear Guest,

Greetings from Crowne Plaza Kochi, Kerala!

Thank you for staying with us and for your valuable feedback on Tripadvisor.

It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.

Look forward to welcome you again in the near future.

Warm Regards,

Sanjay Kaushik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kochi

Property: Crowne Plaza Kochi
Address: Nh - 47 National Highway 47 Bypass Road | Maradu, PO Ernakulam, Maradu, Kochi (Cochin) 682304, India
Phone Number:
Location: India > Kerala > Kochi (Cochin) > Maradu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Maradu
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Kochi 5*
Number of rooms: 269
Official Description (provided by the hotel):
Crowne Plaza Kochi is ideally located on the NH 47 Bypass and provides easy access to the major business arenas,city centre and the widely acclaimed Fort Kochi. The hotel is just 33 kms away from the International Airport, 5 kms from the railway station and 8 kms from the major shopping malls in the city. The hotel has 269 spacious business rooms and suites with panoramic views of the backwaters and the city.Our variety of authentic culinary outlets, extensive spa, leisure facilities, and well equipped meeting rooms for up to 900 all within a tranquil waterfront setting making Crowne Plaza Kochi the preferred International brand for business, leisure and events. ... more   less 
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Also Known As:
Crowne Plaza Kochi Kerala/Maradu, India

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