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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Province of Valencia, Valencian Country

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

Charley_Z
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“My friend was lucky not to be killed in this apartment!”
Reviewed May 7, 2017 for a stay in June 2016
2
people found this review helpful

This Apartment is owned by Valencia Luxury who are a disgraceful company that ignores complaints and shows a total disregard for customer service and safety!

We stayed at this apartments in June 2016.
The second morning we were there, the bathroom ceiling collapsed on top of my friend.

The boiler had come off the wall and smashed through the ceiling and hit him on the shoulder. but worst off all, there was water spraying everywhere and electric cables hanging down. My friend was very lucky to have not been electrocuted and killed!

That is all bad enough, but the response by Valencia Luxury was disgraceful. We lost a days holiday and had to book into a hotel which cost 300 euros more than the apartment we booked. Valencia Luxury, offered to refund us for the 3 days we couldn't stay in their dangerous apartment, but refused to cover our out of pocket expenses despite the fact that they couldn't accommodate us and my friend could have died!
Worse still, after the first day, they have totally ignored my communications. i have not had one email from them! They also totally ignored the ECC (European Consumer Centre) who tried to help with my complaint.

They seem to have a total disregard for the safety of their customers and their customer service is non-existent when you have an issue.
You find out what a company is really like when things go wrong, and Valencia Luxury is an unprofessional, dishonest, money grabbing bunch of con artists.

just look at their owners page and you will see a pattern of ignoring customers once they have the money... it seems to be their business model.

ps they kept the money for cleaning!!!

Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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