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“Disappointed”

Shamraj Balti House
Certificate of Excellence
Cuisines: Indian
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: /www.shamrajbaltihouse.co.uk
Reviewed May 24, 2014

The shamraj has totally gone down hill. Extremely disappointed and angry at the lack of courtesy when we found a hair in our food we were treated like idiots with the reply ''it can't be one of ours'' due to the colour, slow service and at times rude, told it was like this because we were upstairs. No excuse. Waited over an your for our food no apology or communication from the staff, so disappointed at the change in the shamraj I've been there years and they didn't seem to even care we were clearly disappointed. Will not be going back, they should realise good customer service costs nothing.

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Thank JCoops1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shamrajrestaurant, Owner at Shamraj Balti House, responded to this reviewResponded May 29, 2014

You visited our restaurant last year with the same group of people and after receiving the bill one of your party came up to the bar and threw it at me and said i needed to write the bill in English which was in English.. So with my best hand writing i presented the bill again at this point you pointed out we had over charged you for some drinks. On checking our slips we itemised all the drinks and it was all correct but by that time i took your word for it without checking with the bar staff and deducted the drinks off the bill which you gladly accepted.
January of this year the younger member of your party ordered a takeaway and after collecting it telephoned to complain that some dishes were missing, so we replaced it although the chefs were sure that they had packed it.
On your visit last Saturday the same lad came up to the bar and said that his scallops were missing from his dish and there was a hair in it. We said sorry and replaced his meal straight away. On investigating the dish there was scallops in it and also a long blonde hair. We pointed out that we don't have anyone with blonde hair but we will still not charge you for the meal.
On leaving the premises the other male member of your party swore at me and slammed the
door shut. We have been trading in this village for over 20 years and we always try our best to provide a good service. You as a customer have a right to complain but do not have the right to be abusive.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (103)
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82 - 86 of 103 reviews

Reviewed April 24, 2014

No criticism of Shamraj. Courteous and efficient staff. A very wide-ranging menu to suit all tastes. Food is excellent and always piping hot. Haven't tried the Sunday evening buffet yet.

Thank GavinSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

Took the family out for a meal ,first time here but have walked past and it was always busy wich is aways a good sign . We were not disapointed the food was great and we will be visiting again soon

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Thank terry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2014

I have visited the Shamraj more times than I can remember and it is simply brilliant, always consistent and friendly. The building and atmosphere don't really do the food any justice but that aside it easily one of the best curries I've had in the UK.

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Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

My wife and love the Shamraj. Amazing food. Always excellent friendly service. Nothing is too much trouble. We've tried other Indian restaurants but none come close.

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Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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