The shamraj has totally gone down hill. Extremely disappointed and angry at the lack of courtesy when we found a hair in our food we were treated like idiots with the reply ''it can't be one of ours'' due to the colour, slow service and at times rude, told it was like this because we were upstairs. No excuse. Waited over an your for our food no apology or communication from the staff, so disappointed at the change in the shamraj I've been there years and they didn't seem to even care we were clearly disappointed. Will not be going back, they should realise good customer service costs nothing.
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