This company's tour was not a good as ones we had in St John's NFL or in Maui. The captain prior to leaving the dock, offered some safety instructions in French and was reluctant about translating them into English for one gentleman from Vancouver. The captain, in French as much as said to him, "What is wrong with you? Are you not from Canada?" It seemed that the captain's hidden agenda was that since you were Canadian, you should know enough French and I should not have to translate! The washroom on the boat was not working and we were all advised to used the washrooms at the local ferry terminal which lacked soap. After the trip, my wife used the washrooms in this company's sale kiosk only to discover it had NO toilet paper. Luckily she had some other tissue with her. In short customer service is sadly lacking!
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