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“Be careful.......”

Croisieres Charlevoix
Attraction details
Reviewed July 27, 2012

This company's tour was not a good as ones we had in St John's NFL or in Maui. The captain prior to leaving the dock, offered some safety instructions in French and was reluctant about translating them into English for one gentleman from Vancouver. The captain, in French as much as said to him, "What is wrong with you? Are you not from Canada?" It seemed that the captain's hidden agenda was that since you were Canadian, you should know enough French and I should not have to translate! The washroom on the boat was not working and we were all advised to used the washrooms at the local ferry terminal which lacked soap. After the trip, my wife used the washrooms in this company's sale kiosk only to discover it had NO toilet paper. Luckily she had some other tissue with her. In short customer service is sadly lacking!

5  Thank GiftedSkier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 - 13 of 37 reviews

Reviewed February 27, 2012

The zodiac was fantastic. The captain (?) was extremely knowledgeable and friendly.

3  Thank leavethesnowbehind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

After two whale tours in the Maritimes we made the unfortunate mistake of booking a third whale tour on our way home with this company. I apparently misread the website and thought they operated out of Riviere-du-loup only to discover that they are in Saint-Simeon and we needed to take a ferry across the river. Time was short and I called the company from the ferry dock to confirm that we would be ok in making the tour. The ferry was late and we arrived about half an hour late. The tour boat did not wait for us and we were told that they would not refund our money (we stupidly booked over the Internet) as the late ferry was not their fault. Well it wasn't our fault either and they didn't seem to care that I had called before hand to confirm the thin time margin. After a lot of arguing they offered us a credit good for 1 year or to take the first boat in the morning. That didn't really help either as we needed to be in Montreal the next day - we ended up staying the night and taking their first tour the next morning.

The boat "The Explorathor" is not well designed for whale watching. One window opens at the bow of the boat and then a few along the sides (which the staff kept closing whenever the boat moved). This leaves an area of "dead" space where you can't see out of the boat. This is fine if there aren't many people on the boat but if the boat is full as it was when we did it, there were people who couldn't see anything.The boat stuck close to the shore and did not head out into areas where the larger species of whales lurk. They seemed to look for the closest whale(s) they could find quickly.

Compared to the way we were treated on other whale tours this experience was appalling. We left with the clear impression that this operation is nothing more then a money grab.

10  Thank sandman-rogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

We were lucky that this was not our first experience in Whale Watching. If this had been the case, we would never do such a trip again. What we certainly won't do again: Book at Croisieres Charlevoix in St. Simeon!

The homepage talks about their wonderful, fast boat "The Explorathor". They need a fast boat for sure, because we had to go almost the whole way from St. Simeon to Tadoussac and back. Of course because of that there was not much time left to finally look for the big mammals. This company seems to work on its own, no connections with others to
exchange reported sightings.

Of course you are not always lucky and sometimes you don't see any whales when you go whale watching. But if this happens, there are different options:

First - talk to your clients, explain a little bit about the whales, the region, history, anything. Here - nothing. No word was spoken, no explanations. With other companies, we did go and see seals or other animals instead - here: no alternative.

But what do you ask for? You have got a wonderful boat on the St. Lawrence, and you, lucky customer, were able to stay in it for over 2 hours!

Second: We might get offered a partial refund. This happens, we did get one on a trip on Vancouver Island, and this although we saw other animals as black bears on the shore, bald eagles and sea lions. Remember - here we saw nothing.

The offered option to do this tour another time for the next year is quite safe: Most people are on their summer holidays, do a round trip and won't be able to ever use this option. And even if we would have stayed there for 2 or 3 days: We would never have wasted our time again with a tour like that one were you only get a bumpy ride on the water and nothing more!

Third: If you advertise a 5 dollar discount on the bill on your homepage by a coupon, it is quite unusual not to offer the discount, if the client has the coupon with him.

Because of all this, we would recommend to anyone to do their whale watching trip from Tadoussac and to avoid this company in St. Simeon!

9  Thank Schlubbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 19, 2016 via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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