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3 - 8 of 848 reviews
Reviewed January 3, 2020 via mobile

The hotel is very nice and located in a beautiful place. The swimming pool is just great. However the service is not up to standards. The reception desk didn't call us to tell us when the room was ready, the restaurant forgot part of our order, they even forgot to bring one meal at the pool we had to remind them, many breakfast items were missing 15 minutes before the official end of breakfast. The worst thing that happened is that I left my short on a sunbathing chair as well as my towel, for 45 minutes, and both were put by the staff in the dirty towels basket. I had to find it myself in the basket..just unbelievable. Overall it is a good hotel but the value for money is not as good as it should be.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank louisp639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Sheraton New Caledonia Deva Spa & Golf Resort, responded to this reviewResponded January 20, 2020

Dear TokyoMMO,
Thank you for taking the time to write this review about your experience on TripAdvisor.
We are sorry to read that you were disappointed with your stay in our hotel. Please accept our apologies for the inconvenience encountered. This is not up to Sheraton Deva standards, and we can assure you that necessary action has already been taken to avoid these issues in the future.
We hope you will give us another chance to show you Sheraton Deva hospitality next time you visit New Caledonia.
Best regards,
Sheraton Deva Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2020 via mobile

This is a beautiful hotel with a spacious room with a big terrace looking over the golf course and hills (staying at the Domain Suite). The site itself is very beautiful however the service has been quite lousy:

1) Although our check in was 15:00, we were kept waiting until 16:15!!
2) On the first night we checked in, our phone line, wifi, TV stopped working. More than 2 hours later at 23:30, finally a member of staff showed up to fix it (after we called the customer service 4 times) however he was unable to fix the problem.
3) Next morning at 08:00 a technician came to fix the internet, phone line, TV. 15 mins after they left, the whole system stopped working again...
4) Yesterday we ordered room service at 19:00. We asked the dinner to be served at 20:30 but it didn’t show up till 21:20
5) Today we asked for room cleaning in the early afternoon, housekeeping never showed up. In total we needed to call for cleaning service 3 times and even went to the reception to ask for it. Finally at 21:30 housekeeping showed up.

My partner and I travel very often on holiday and business but we’ve never stayed in a 5 star hotel where the service quality disappointed us this much.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank TokyoMMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Public Relations Manager at Sheraton New Caledonia Deva Spa & Golf Resort, responded to this reviewResponded January 1, 2020

Dear TokyoMMO,
Thank you for taking the time to write this review about your experience on TripAdvisor.
We are sorry to read that you were disappointed with your stay in our hotel. Please accept our apologies for the inconvenience encountered. This is not up to Sheraton Deva standards, and we can assure you that necessary action has already been taken to avoid these issues in the future.
We hope you will give us another chance to show you Sheraton Deva hospitality next time you visit New Caledonia.
Best regards,
Sheraton Deva Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2019

We were picked up late at night and driven to the resort where a lovely young woman welcomed us and showed us to our room.
The staff at front desk had very good English but elsewhere it was a little hit and miss but we got by easily.
Our room was overlooking the beach and pool, a huge room with a tv/lounge area, gorgeously appointed double bathroom, seperate toilet, very big verandah with day bed.
Everything was clean, inviting and enjoyable about our accomodation and resort in general.
The pool was ample big enough for the amount of people there, staff all friendly, meals were also fabulous.
The only thing that we didn’t like was that there was a lot of weed in the ocean however we weren’t too disappointed because we had been warned by our travel agent.
If you’re a golfer the course apparently was very good.
3 days of relaxing was the perfect way for us to start our New Caledonian holiday.

Date of stay: February 2019
    • Location
    • Cleanliness
    • Service
1  Thank loeythelip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Sheraton New Caledonia Deva Spa & Golf Resort, responded to this reviewResponded January 20, 2020

Dear Loeythelip,
Thank you for taking the time to write this review about your experience with us.
We appreciate your review, and we're thrilled to hear that you so enjoyed your stay with us, finding our staff, the room and pool to be highlights.
We hope to welcome you back again one day,
Sheraton Deva Team

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Reviewed December 25, 2019 via mobile

From the moment we arrived to this beautiful resort we felt so welcomed and comfortable. We had a private bungalow suite by the beach which was absolutely beautiful and included a private porch, a huge soaking tub and walk in shower, which made it even nicer.

Overall the food was excellent. We attended the special Christmas Eve buffet which had so many choices and quite delicious. We also had the smaller buffet for dinner one night and a pizza in the lounge the other night and found all the food quality very good. Fresh seafood, amazing sashimi bar and incredibly tender deer were a few of our favorites. Also the cheese and dessert selections were very good and unexpected for an island resort.

The swimming pool was beautiful and poolside services were great.

Consistently though out our stay the service was equivalent to a five star hotel. So friendly and helpful with any question or request.

This is definitely a place I would like to visit again.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank NolaBola2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Responsable relations publiques at Sheraton New Caledonia Deva Spa & Golf Resort, responded to this reviewResponded January 20, 2020

Dear NolaBola2008,
Thank you very much for your fantastic feedback.
We are extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.
We do hope that we have the pleasure of welcoming you back soon,
Sheraton Deva Team

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Reviewed November 19, 2019 via mobile

I would’nt recommend this place.The people are pleasant, but it does’nt seem to be geared for international guests.It seems to be more for the locals, golfers, or the french.French speaking guests seem to get priority.The photos on the website don’t match with the reality.

Date of stay: November 2019
Trip type: Traveled as a couple
1  Thank Louise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI_New_Caledonia, Public Relations Manager at Sheraton New Caledonia Deva Spa & Golf Resort, responded to this reviewResponded November 20, 2019

Dear Louise J,
Thank you for your concerns on TripAdvisor.
We are delighted to read you found our staff “pleasant”. We will share your review with our team, they will be happy to know your feelings about them.
We feel sorry that you did not appreciate the rest of your experience. Please, be assured that we want to meet all of our customers' needs and not just French’s needs.
Finally, we are surprised that you do not find our photos as reality. We take your comments very seriously as they will help us improve our overall quality of service. Therefore, could you tell us a little more about what you did not like?
We do hope you will give us the opportunity to better serve you on your next trip to Deva Domain.
Best regards,
Sheraton Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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