My husband and I traveled to Interlaken in early September. We chose this hotel after reading great reviews and had booked a double room in May. Our trains were delayed so we reached Hotel Aarburg late evening. When we got there the lady looked confused and was clearly not expecting us. We gave her the printout of our reservations and she was even more confused and said they didn't have a room for us and were not expecting us, they didn't have any reservations!!! She checked her book again and said she only has one single room vacant but it would be really small for us. She said it wasn't her fault that they didn't receive any reservations from us, which is weird since we had a printout confirming one! Finally she rang another hotel and found us a room there and we were too exhausted to argue. Thankfully the other hotel was comfortable and the owners there were really warm and helpful! We later got to know that this does happen and often they find a room for the guests in another hotel. We had to pay the same room-prices as were decided when we booked and Hotel Aarburg would settle whatever extra.
PS: I guess since i didn't stay here I can't say much about the Value and Sleep quality rating, but i am unable to undo the ratings. Oops.
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- Also Known As:
- Aarburg Hotel Unterseen
- The Aarburg Interlaken, Switzerland