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“No customer service.”

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Bras d'Or Lakes Inn
Ranked #1 of 2 St. Peter's B&B and Inns
Certificate of Excellence
Denman Island, Canada
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“No customer service.”
Reviewed November 26, 2012

My husband and I stayed at this inn in early October on a month's tour of Nova Scotia. We had
booked online, and upon arrival we were given room #24. The room was well appointed with comfortable beds and the usual amenities, clean with a full bathroom. We went out in the evening and then watched some TV. However, once the lights were out, and we tried to sleep there was a loud electrical humming noise below us, and sleep was impossible. We called the front desk around midnight, and the desk clerk said it was the large freezers in the kitchen. She moved us one floor down to a room where there was no heat turned on and no blankets on the bed, just a coverlet. We did find blankets in the closet, and we managed some sleep. In the morning we had a very nice breakfast in the dining room. However, there was no apology for
booking us into the impossible room in the first place, no offer of even a small refund on our
total bill. This is a small town and likely the largest hotel there. It would have been fine if we
hadn't had to move to another room. Don't let the manager book you into room #24.

Room Tip: Avoid room 24. Don't know if the rooms beside it are also affected by electrical noise.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank happytrails523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasdor, Front Office Manager at Bras d'Or Lakes Inn, responded to this review, November 29, 2012
Thank you for taking the time to report this event. It is true that room 24 does have a humming sound from the freezers. Although it doesn't bother most people it can keep others awake. This room has a nice view of the canal. During winter we are working on having this situation fixed. I was happy to hear that we were able to move you to another room with no humming. Also glad to hear that you enjoyed our breakfast.
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194 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2012 via mobile

Stayed a few nights while attending Celtic Colours Festival.
Found nothing but friendly, helpful and generous people working there.
The efforts of the kitchen staff warrant particular mention as the dining experience was terrific!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Callahandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda G, General Manager at Bras d'Or Lakes Inn, responded to this review, October 20, 2012
Thank you for taking the time in your busy schedule to write a review. We appreciate your efforts. Isn't Celtic Colours a fantastic event! We love that time of the year. Everyone comes happy and leaves happy. We congratulate our kitchen staff on their great efforts to keep the standards high right to the last night we are opened. They are on a well deserved rest for the winter. We look forward to seeing you next year. Stay healthy and happy.
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Orange, California
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 11, 2012

Rooms are clean and modern. Beds are comfy with high end linens. Owners are warm and friendly. Musician friendly with eveving sessions in basement pub. A great base for the Celtic Colours Festival and everything else. Nice, quiet place. We'll be back.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda G, General Manager at Bras d'Or Lakes Inn, responded to this review, October 20, 2012
Thank you for writing a review. Glad to see that you got home safely. What a fantastic week we had for Celtic Colours. Our local musicians love to have the tourists come and play and listen. People like you make it worth the effort. We look forward to seeing you next season. Stay healthy and happy.
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Prince Edward Island, Canada
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 8, 2012 via mobile

Our night at Bras D'or Lakes Inn... We arrived very late and were met by a very pleasant lady for almost 1 am who I believe is the owner, slept in very comfortable beds, had an awesome hot buffet breakfast. Would definitely recommend and stay again!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bourgeois97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda G, General Manager at Bras d'Or Lakes Inn, responded to this review, October 20, 2012
Thanks you for taking the time to write a review. I try to be friendly even at 1 AM! So pleased that you enjoyed your stay here. That buffet breakfast is loved by so many of of visitors. We look forward to your next visit.
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Niagara-on-the-Lake, Canada
Level 6 Contributor
106 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 20, 2012

stayed one night....room was comfortable, nothing special but a rustic atmosphere in the lodge due mostly to the log building. The restaurant was fantastic....beyond our expectations for level of fine dining quality here in a relatively small out of the way community. The owners and all the help are very guest-focused and we enjoyed our stay thoroughly. Highly recommend the place...would go there again without hesitation.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachbumzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda G, General Manager at Bras d'Or Lakes Inn, responded to this review, September 24, 2012
Thank for taking the time to write a review. Sometimes it's worth the drive to an out of the way place. So happy that you enjoyed your stay with us. We try very hard to have our visitor enjoy this part of Cape Breton. It always make us very proud to hear that our staff was guest-focused. They work very hard and are thankful for people like yourself who recognize their efforts. Hope to see you soon.
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Tiverton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2012

My boyfriend and I arrived early September for a one night stay and decided to book with the Lobster Lovers Special which gave us a one night stay, and excellent lobster dinner (including a salad, lobster dinner and an excellent dessert), a lobster omlette in the morning and a rental of a canoe/kayak. Unfortunately it was raining pretty bad when we arrived so we were unable to use the canoe/kayaks but the owners graciously opened their hottub for my boyfriend who definitely enjoyed that. The staff were very friendly and we both loved the cedar smell the rooms had.
The rooms were very comfortable and the breakfast in the morning was very tasty! It had everything you could have wanted. I would definitely recommend this inn to any passers by or someone looking for a romantic getaway. Thanks again!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdemelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda G, General Manager at Bras d'Or Lakes Inn, responded to this review, September 24, 2012
Thank you for taking the time to write a review. The Lobster Package is a great experience. So glad that you chose to enjoy it. It always makes us very happy to have satisfied visitors. Even though the weather didn't co-operate, you still made this into an exciting stay with us. Good for you. Hope to see you in the near future. Thanks again for sharing.
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Montreal
Level 6 Contributor
223 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed September 13, 2012

We had read the name of the inn in a guide and liked the look when we arrived so booked our last night in Cape Breton here. We had an excellent dinner with excellent service in the restaurant. The waitress made helpful suggestions and although we had to remind her for the wine the service was otherwise efficient and pleasant. Our room was comfortable and clean. The buffet breakfast was excellent with very friendly staff and chef. I have nothing but good things to say about our stay so I am glad I had not read some of the very negative reviews. I give credit to the owners who have replied to the criticism and have made an effort to improve their service. I would recommend this hotel and restaurant and hope that the good experience we had will help reinstate the credibility of this beautiful inn.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MajaMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhoda G, General Manager at Bras d'Or Lakes Inn, responded to this review, September 14, 2012
Thank you for taking the time to write a review. We are so glad that you decided to stop by. It was a pleasure to have you here. You and others have really enjoyed the buffet breakfast. It's a great last memory of your stay! We continue to work very hard to keep our visitors happy. thanks for reporting on your good visit. Hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bras d'Or Lakes Inn

Property: Bras d'Or Lakes Inn
Address: 10095 Grenville Street, St. Peter's, Nova Scotia B0E 3B0, Canada
Location: Canada > Nova Scotia > Cape Breton Island > St. Peter's
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in St. Peter's
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bras d'Or Lakes Inn 3*
Number of rooms: 20
Official Description (provided by the hotel):
The cedar log waterfront Inn fronts on the shore of the world-famous Bras d'Or Lake. Rooms at the Inn are adjacent the historic St. Peter's Canal which connects this big salt water lake to the Atlantic Ocean. Chef Jean-Pierre Gillet and his talented team will tantalize you with epicurean delights. The Inn features its own waterfront recreation area with kayaks and canoes, bicycles, lakeside lounging deck, and a hot-tub overlooking the lake. PLEASE NOTE: THE RESTAURANT CLOSES OCTOBER 19, 2017 FOR THIS SEASON. A CONTINENTAL BREAKFAST WILL BE THEN BE INCLUDED WITH THE BOOKING. ... more   less 
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Also Known As:
Bras d`Or Lakes Hotel St. Peter`s
Bras D'Or Lakes Inn Nova Scotia/Cape Breton Island, Canada

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